This internship is a comprehensive practical exercise after studying e-commerce for two years. It is to apply the professional knowledge learned to social practice, understand the business management process of enterprises, and understand the management functions of various functions of enterprises. The following is the summary report of e-commerce sales that I compiled for you, I hope it will help you!

E-commerce sales summary report (1) Time flies, in a blink of an eye. Year x has quietly ended. In this year's time, through the understanding of e-government, combined with the actual work, the work is summarized as follows:

First, there are shortcomings.

1, the work organization is not clear enough, and there is no certain arrangement for going to work every day. Learn what abilities you lack when you see them. At present, while doing promotion, customer service, writing articles, making drawings and making websites, there is no detailed and preliminary plan, but at least you know what needs to be completed immediately and what needs to be postponed. If you do more, you will experience it slowly and make progress slowly. I hope you can make progress next year.

I didn't know enough about my work during my work, especially when I first came here. I completely lack the initiative, understanding and analysis of the shoe market, and another is that I lack the ability of positioning and logic.

3. I really don't know anything about e-commerce because of my lack of work experience, that is, the training and recognition of Mr. Liu has taught me a lot. Although I have encountered many problems in the whole process, I don't know how to promote and how to optimize related words, but while using the resources around me and online courses, I know that promotion is a long-term thing. To achieve results, it is important to persist.

4. Why didn't our goods form sales? There are many cases because of process problems, including mistakes and omissions, as well as the design at that time, and we don't know how to start. We don't know whether to open a Taobao shop or a Taobao mall. It is a good thing and a trouble for me to open a Taobao shop now. The purpose of opening a Taobao shop is to lay the foundation for opening a shopping mall in the future, but the current control power is obviously insufficient, and the current working distance is not detailed enough.

5. On Alibaba, the works lack a process of self-reflection and updating at any time. Although the works look back, they lack regularity. For example, on Alibaba, many functions have been modified and updated, which can be directly promoted, and nothing was known before. Only when it is discovered can it be refined.

In short, it can be summarized in one sentence: the work is not clear enough; Unfamiliar with the process; The work is not exquisite enough; The working mode is not flexible enough; Lack of work experience; Lack of knowledge summary of usual work

Second, this year, the company will open up a large area.

In order to form a large-scale sales of shoes, there will be many goods fairs this year, and the work pressure will be even greater. We should work hard, work diligently, do every job well, handle every detail, strive to improve our professional skills and make progress as soon as possible.

The following are my improvements this year: improving the initiative of work; Work should focus on results; This year's work should set goals, and everything should be completed around the goals; Seize all learning opportunities and make a summary at ordinary times; See more, learn more and do more.

Three. Work objectives for X years

This year, we will set a footwear sales target. Taobao wants to be a crown, with annual sales of _ _ items, per capita profit of X yuan and annual income of X million, but to open a shopping mall, you must open at least two Taobao stores and have professional designers. In terms of cost, monthly sales and rent-free can be achieved within two months. (The monthly sales volume will reach _ _ pieces. ) This is me.

E-commerce Sales Summary Report (Part II) I. Internship Time and Unit

Internship time:

Internship unit: _ _ Co., Ltd.

Brief introduction of internship unit:

_ _ Co., Ltd., founded in 1998, is a comprehensive cultural media organization focusing on brand management consulting and corporate culture consulting. Its services include brand image promotion, corporate culture consultation, media integration, public relations promotion activities, print and film advertising creation, product packaging design and production, exhibition and environmental art design and production, website construction, etc. The company is located in the CBD center of Jiangbei, Chongqing, with an office area of nearly 700 square meters.

Adhering to the concept of "making wisdom with heart", Hongshi has won many awards in national professional competitions and created impressive achievements for customers again and again. The company has now formed a structure of more than 70 people, including brand management center, corporate culture consulting center and e-commerce center, and has a huge talent resource pool based on Bainaohui Witkey, which can provide powerful intellectual services for customers in various industries. At present, the service customers have spread all over 32 provinces, municipalities, autonomous regions, Hong Kong and Macao Special Administrative Regions.

Second, the purpose of the internship

This internship is a comprehensive practical exercise after studying e-commerce for more than three years. Its purpose is to deepen the understanding of the basic theory and knowledge of e-commerce, combine classroom knowledge with practical work, and achieve the purpose of combining theory with practice. I want to learn more about the society by experiencing social practice, increase my knowledge in practice, exercise my talents, cultivate my resilience, and more importantly, test whether what I have learned can be used by the society and find out my own shortcomings, so as to better learn from each other's strengths, improve my personal quality and prepare for the coming society.

Third, the internship content

For a college student, it is a basic quality to dare to accept challenges. Despite the cold wind and the ice and snow, I resolutely embarked on the road of social practice. On March 7, 20__, I came to Chongqing-Hongshi Media Co., Ltd. with fear and excitement. As soon as I entered the company, I liked the cleanliness of the company very much, which made me curious and looked forward to my future work. I walked into the human resources office with my luggage. Two teachers in the human resources office warmly received me, filled out the form, reported for duty, arranged accommodation and visited the company. The enthusiasm here makes me feel a little strange, and the anxiety when I first came has vanished.

From March 7 to April 15, the company trained several new interns for more than half a month. In the first week, we learned about the company's general situation, its cultural concept, business philosophy, management philosophy, talent concept, work style and so on. In the second week, we received professional training. After many exams, I successfully took up my post and worked as a network planner and promoter in the network department.

As soon as I finished my training, I immediately put myself into my work, that is, I participated in the company's network planning and promotion. Teacher Li said that there were some problems in the website that I needed to solve, so I searched and compared on major websites, and referred to the advantages of other websites to see my own shortcomings. And figure out a solution. I went to talk to Mr. Li all afternoon and finally finalized the solution. I also learned from Mr. Li's conversation that we should not rush for success in everything. It is very important to find the right time to act after understanding the ins and outs of the problem. It is important to seize the opportunity. You can't delay in advance, and you must do things just right.

Then, I was assigned to be the text part of the company brand brochure. I understand that the intention of leaders is mainly to show the company's business scope and competitive advantage, and strive to simplify and attract people. We started to work and spent two days making company brochures.

Then there is a big job at hand, which is the website revision plan. The website revision has been done for a long time, but it has not been completed yet. The finalization of the marketing plan still needs my cooperation, so I want to be familiar with the marketing plan of the website revision in the shortest time so as to put forward a more suitable marketing plan. I called several colleagues in the network promotion department to discuss and explain some of my website revision plans for their reference, but unfortunately, all my plans were basically rejected, because they said that some of my plans had been reflected in the previous old plans, while others were not considered, which made me feel very failed. After work, I have been thinking, where did I fail? Thinking about it, I still feel that I am too impetuous and too eager to achieve success. This is a common problem of our freshmen. If we always want to make achievements as soon as possible, we will be thoughtless. The next day, I looked at the plan carefully again. This time, I will understand the situation first, and then listen to everyone's opinions modestly during the meeting, instead of thinking for myself. Finally, I summarized the modification scheme that belongs to everyone. I am very happy that the scheme summarized this time has been affirmed by the boss.

Next, I started the maintenance of the company website. Website maintenance is my good skill. Although there are few courses on websites offered by e-commerce majors, I am interested in websites, so I read a lot of professional books on website design, and made a small website under the guidance of teachers in my junior and senior years, and learned some simple maintenance work of FTP software, so I have a certain foundation in website maintenance. However, there are still many problems in the maintenance of specific websites, because the company official website and its own websites are very different in nature and content. Fortunately, under the guidance of Director Li, with my strong interest in website maintenance and existing skills, I quickly overcame various problems.

Through these works, I have achieved what Director Li called "grasping the gap between theoretical knowledge and actual situation and actual work, and combining theoretical knowledge with actual situation and actual work better", basically adapting to and meeting the conditions and requirements of the workplace, and basically completing the transformation from students to professionals.

After completing these tasks, the next task is to participate in other publicity work about the company. All these tasks are progressing smoothly, and I have been able to successfully complete the task with ease.

After nearly a month's internship, I applied the professional knowledge and skills I learned in this major, such as introduction to e-commerce, to specific practical work, which increased my life experience, knowledge and experience, and gained rich practical work experience and other skills, abilities, qualities and experiences in the workplace, such as how to deal with interpersonal relationships in the workplace. I have exercised and improved my working ability, learning ability, work experience, professional knowledge and skills in all aspects, especially practical knowledge and skills in planning, and I am more interested in planning.

Fourth, the internship summary

Nearly two months of internship, let me really appreciate the fun of work. In less than two months, helping to answer the phone, copying materials, sorting out documents, and participating in the organization and implementation of various meetings are all feelings of the working atmosphere. In college, there is only a learning atmosphere, and every student is striving for higher grades. Moreover, this is the workplace, and everyone will work hard to get a sense of accomplishment and get more rewards. There is competition in both study and work. In the competition, we should constantly learn from others' advanced places, and also learn how others behave, so as to improve our ability. I remember the teacher once said that the university is a small society, but I always feel that there is always that innocence and sincerity on campus, and I have always maintained my identity as a student. Walk into the work unit and get in touch with all kinds of colleagues and bosses. The relationship is complicated, but I have to face everything I have never faced before. In this practice, I deeply feel that the company has learned many theories, covering almost everything; In practical work, you may encounter things that you can't learn from books, or you may not need the knowledge from books at all. But I also want to thank the teachers for their tireless teaching. I have a higher starting point than some people, and I have more knowledge in dealing with various work problems.

Looking back on this internship, I learned a lot, learned a lot of social experience from everyone I met, and improved my ability, which I could not learn in the company. A journey of a thousand miles begins with a single step. This is a bridge and transition to the society in the future, and it is an important experience in life. It is also very helpful for me to go to work in the future. At the same time, it also made me understand many basic principles of being a man, such as asking for advice with an open mind, observing organizational discipline and various rules and regulations of the unit, and being friendly with people. We should conscientiously implement it in real life and constantly cultivate good habits in real life. Most of the experience and knowledge I have learned in these two months come from the teaching of leaders and colleagues, which will be the wealth of my life.

This internship also made me deeply understand that it is very important to maintain good relations with colleagues at work. To do things, we must first learn to be a man, understand the truth of being a man, and how to get along with others is the most basic problem in modern society. For college students facing the society, there are still many things to learn. They are our teachers. As the saying goes, "A threesome requires a teacher." My internship really brought me from textbooks to reality, from abstract theory to colorful real life. It is a successful social practice.

In the past year, I was lucky enough to join __X Company. With the care of the leaders and the help of my colleagues, I have made some progress in all aspects and completed my work well through my own efforts. This work will be briefly summarized as follows:

First, continue to strengthen study and further improve quality.

Having good product knowledge and professional quality is the prerequisite and necessary condition for doing a good job. Over the past year, I have always put learning in an important position and strived to improve my overall quality.

First, focus on learning product knowledge;

The second is to learn the relevant rules and regulations of the e-commerce department;

Third, under the guidance of predecessors, learn the working skills of e-commerce in practice and pay attention to collecting relevant information. Always listen carefully to the speeches of company leaders at various meetings, draw nutrients and gain a lot;

The fourth is to learn from colleagues with high theoretical level and strong business ability as much as possible, and strive to enrich themselves, enrich themselves and improve themselves. It can be said that in this year, from the initial interest-oriented entry to the present, I was able to handle some things independently and always maintained a strong interest in this job.

Second, work hard and do essential work.

My main job is customer service, and the complete workflow can be reflected in understanding the store situation, understanding the information of goods on the shelves, customer reception, order processing, after-sales processing and evaluation management. In the early stage, it was used to collect commodity network information on Taobao platform. Customer reception can be said to be a relatively important link, and it is the direct window of our product information output. In this year's practical operation, I adhered to the attitude of detail, constantly summed up my daily work, improved my communication skills, and gradually formed a daily work system by referring to some excellent examples and experience sharing, constantly updating my work skills and checking for missing parts. At present, we have mastered the efficient methods of order processing and statistics in the process of order fulfillment and after-sales processing, which can effectively solve the common problems in after-sales problems. For rare complicated and thorny problems, we can look at them at the first time, see how our senior colleagues handle them, and ask about the details of related production and sales, and we can solve them independently when we encounter similar problems again.

Third, the shortcomings to be improved.

I gradually grow up and mature in my study and work, but I know that I still have many shortcomings, which will become the focus of improvement at the beginning of the new year.

1, good at communication and coordination, and gradually improve their theoretical level and professional ability.

2. Overcome the impatience of youth, be down-to-earth, improve work initiative, improve time utilization, be not afraid of many things, be not afraid of small things, and improve yourself in practice.

3. Proficient in professional skills, diligent in observation and summary, and try to standardize, digitize and visualize the work summary.

Fourth, at the end of the year and the beginning of the year, the year is in spring.

1, ability learning and quality improvement is a process of innovation. With the development of the company and the expansion of the e-commerce department, it is foreseeable that more products will come out and reach a wider range of customers. Therefore, updating product knowledge and summing up customer service experience is a process that needs to be adhered to all the time. For the network promotion of new products, combining with existing cases and cooperating with departmental colleagues will be the focus of the next stage.

2. Establish a global view and strengthen compatibility development. The daily work of the e-commerce department is closely related to the production and sales departments, and the customer service work is also inseparable from the internal planning, operation and promotion of the department. Therefore, while doing a good job, individuals need to strengthen their involvement in all aspects of information, understand each responsible position, strengthen communication and make progress with each other.

3. Crisis public relations and key point control. Especially during the activities, the work content increased, and many details in e-commerce work gradually emerged. Response and handling in customer service affairs is the most direct and effective solution, so paying attention to and summarizing these key parts in previous activities will make the work more efficient; The shortcomings in previous activities have also accumulated experience and lessons. Pre-judgment and the cultivation of crisis awareness will make the work more handy.

Over the past year, the company atmosphere, humanistic atmosphere and working state have deeply attracted me. I believe I will grow up with _ _ x * * in the new year!

E-commerce sales summary report (3) When the rumor of "the end of the world" is penetrated, the sun is still shining and technology is still advancing at an unpredictable speed; We can't help but expect: 20__, to which stage will the development of science and technology progress? What earth-shaking changes will happen in human life?

When you want to buy clothes, you can open Taobao; If you want to buy electrical appliances, you can enter JD.COM; When you want to buy a book, you can click Dangdang ... Our life is changing page by page.

With the development of e-commerce, you can be exposed to a wide range of goods without leaving home. When the mouse and courier quietly fill your life, you will suddenly realize that our lifestyle has been changed by e-commerce.

As Jack Ma, Chairman and CEO of Alibaba Group, said: "Today's e-commerce is not a model innovation, but a lifestyle change." When Taobao has more than 65438+ billion people logging in for consumption every day, we must admit that e-commerce has opened the prelude to lifestyle changes.

E-commerce sings all the way.

20__ is a year of rapid development of e-commerce. A series of exciting moments and figures witnessed the progress of e-commerce in China.

According to the "20__ (1) China E-commerce Market Monitoring Report" released by the E-commerce Research Center, as of June 20th, the transaction volume of the e-commerce market in China reached 3.5 trillion yuan, up 18.6% year-on-year. The number of direct employees in e-commerce service enterprises exceeds10.9 million, and the number of employment indirectly driven by e-commerce exceeds10.4 million. In the third quarter of 2000, e-commerce continued to make rapid progress, with a quarterly transaction volume of 205 million yuan.

The achievements of e-commerce companies are even more remarkable. By the end of 20__ _ 1 October 30th, 165438+ the total transaction amount of Taobao and Tmall under Alibaba has reached1trillion yuan. This figure accounts for nearly 5% of the total retail sales of consumer goods in China, which is equivalent to the sum of 20 years' transactions between Yi Bei and Amazon, and 2% of the national GDP in 20 years. In this regard, Xia Ling, senior consultant of CCID Consulting Park Information Consulting Center, said: "This is a moment that should be remembered in the development of e-commerce in the past 20 years, and online shopping in China has achieved a leap."

In the 20 _ _ "11.1promotion", Taobao and Tmall completed the transaction amount of 19 1 100 million yuan a day. "This is a number that shocked the industry," said Zhi Li, a teacher in the Department of Trade and Economics at the Business School of Renmin University of China.

Xia Ling believes that there are five factors to promote the development of e-commerce, "one is the development of technology, the other is the promotion of policies, the third is the demand of consumers, the fourth is the efforts of e-commerce enterprises, and the fifth is the support of the capital market."

It is the interaction of these factors that makes the development of e-commerce sing all the way in 20 _ _(20 _ _).

E-commerce Sales Summary Report (Part IV) I am honored to join _ _ _ Beef Company on June+10/day, 65438, and it has been four years since then. During these four years, I have also experienced a lot of job training, from the sales department to the workshop to the sales department.

And in 1 1, _ _ _ _, I was responsible for the company's billing work, which was my new post and also increased my care and responsibility. Invoicing is different from sales, so is the management level. I'll look at all the sales, and I'm glad to have higher sales performance! Because the prosperity of career is also personal promotion.

From 1 1, _ _ _, the company decided to fix the billing in August, which is my new work destination. At the same time, I also understand the weight of work, and a perfect working environment and system will enhance my comprehensive quality. During these days, I have been as busy as a bee, because the sales performance of the company is rising and the number of invoices is increasing. I contacted all our distributors and branches. In northern Sichuan, we have Guang 'an-Guangyuan-Dazhou-Vu Thang-Bazhong-Nanchong-Xichong-Nanchong and other places. Langzhong customers are chaotic and many. The flat-panel sales method in Langzhong area is cash spot, which is different from that in northern Sichuan. Some do not include discounts, and some do. They pay for the goods first. Here I want to say the truest feeling: the company. For me, they belong not only to the company, but also to my personal customers. This may be too heavy, because receiving the delivery order makes me contact them more personally, and at the same time I feel a sense of empathy and responsibility. As our chairman said, more pressure means more responsibility, and common progress is also a new starting point. In my new position, my personality has changed greatly, because the work I do is very responsible, and sometimes I have to be decisive. I have to do this for our good deeds, for trust and sales. Love and dedication is a person's duty, and I will do what I am asked to do with my heart! Also give yourself a little peace of mind!

I have some immature suggestions for the development of the company as follows:

1, in order to improve the system, it is necessary to standardize personal thoughts and behaviors and constantly sum up work experience;

2. In order to formalize the workflow and system, everyone has a clear work arrangement. This is to improve the management level of the company, and improve the work responsibility and comprehensive vocational skills of each employee. In order to improve work efficiency, we need Qi Xin to work together to take normative actions. What I ask is that the packaging workshop should keep all the products in the finished product warehouse indispensable, and we should keep going in the off-season and peak season without delay or busyness.

3. There are still some deficiencies in delivery. Because it's a little far from downtown, except in special circumstances, we have to give our customers a certain time to order, including our delivery time. Because distance can't meet their needs quickly, placing an order like an assembly line will consume unnecessary expenses and reduce work efficiency. Of course, this only refers to Langzhong area. There are many orders outside, most of which are on commission. A similar situation will not occur.

In order to run the working program, I want to ask a wrong question. At present, there are more people delivering takeout. As for the delivery procedures, all the delivery people have to do is make a single document, which is their delivery. There are also many procedures in delivery, including payment, arrears and payment methods. It must be just me and the cashier here. Meanwhile; It also includes the procedures of our sales staff, so as not to cause unnecessary worry. The delivery staff should accurately load the consignment list to the other party every time to avoid mistakes. I've said it many times, but there are still similar mistakes. The billing staff here includes work items: billing-returning goods-receiving orders-and there are three telephones at hand, most of which will call in at the same time. Maybe this is a fuss. However, all these need to be careful and thorough. I hope that the leaders will arrange the new operation mode in _ _ _ according to the facts. For example, I will arrange to take over the responsibility system I face. I think the daily sales amount should be filled in _ _ _ _ in the form, and the discount amount should be filled in, excluding the discount. At the same time, every single product sold in 1 month will be counted as last year's.

I will actively cooperate with each department, because sometimes the work is busy, some operations are insufficient, and the delivery of documents may not be completed soon. In order to work smoothly, invoicing and delivery are a line, and we should do our respective responsibilities. It is important that the products in the finished product warehouse cannot be out of stock. Because of many working procedures, it is necessary to ensure that the customer's goods arrive on time when returning goods and receiving orders, otherwise it will cause the other party to be angry. I'll arrange it like this. If the goods ordered from outside should be delivered to the consignment department in time, even if our delivery personnel don't eat, they should be delivered. Because I missed the bus, the arrival time will be delayed, including the need to make orders that are not available in the workshop. This is the sense of responsibility I want. Of course, this position is very difficult for me ... because I am not a leader but a colleague! But we also have to understand! In their post, I am the only one who asks them, but I accept the distributor of my whole company, and my sense of responsibility is very heavy. I have to do this, as our chairman said, to be decisive and agile.

Here, I'd like to ask about the deduction of the package fee for returning goods. I hope the leaders will be clear and have preferential policies for those guests and departments. I hope the management system of all my leaders is different from mine. I have been sitting here for a long time, and sometimes I need to answer and solve some things and people. I hope that the work in _ _ _ can be standardized and arranged to bring some convenience to the operation mode.

The year _ _ _ was a period when all of us welcomed the large amount of income from the company. I want to start with my work and care, and hope that our department will work together with Qi Xin to do what we want to do. There is a saying: If you don't work hard today, try to find a job tomorrow. Not everyone should use it. We should do it well, which is also a test. As long as we are in charge, this course will be considered as a semi-pass. This is personal consciousness. None of us need to talk about you and me. As long as the work arranged by the leaders is well done, I hope that the leaders will pay attention to the above immature suggestions and arrange their respective posts and responsibilities. In the new year, our enterprise will continue to develop. I will do my job well in the new year, and I will make greater achievements with you.

Here: Thank colleagues and family members for their trust, support and encouragement.

E-commerce sales summary report (Chapter 5) Through studying the course of e-commerce, I know how to shop online, how to make a website and so on. First, I know what e-commerce is. E-commerce is: E-commerce refers to all kinds of commercial and trade activities that use the Internet as a tool to make buyers and sellers never meet. I also know what b2c is. B2c mode is the earliest e-commerce mode in China, which is marked by the official operation of electronic mall. B2c means that enterprises provide consumers with a new shopping environment-online stores, and consumers shop and pay online through the Internet.

First, why choose online shopping:

1, goods supply:

For example, some goods are in great supply in some cities, but few in others, and you really want that kind of goods. At this time, you should try online shopping.

2, convenient and fast:

Ordinary shopping takes too much time and effort. I really want to lie on the sofa and watch TV when I go to work early in the morning. When I do some shopping, I have to drive to the shopping center. When I arrived at the shopping mall, I couldn't see the dazzling array of goods. Sometimes I don't know what to buy when I go shopping in a mall I don't often go to. How troublesome it is! If you go to a shopping mall to buy some household appliances, you have to move back home after you buy them (there are also some big shopping malls in China that buy appliances for home delivery). ), I'm tired. But if you shop online, you don't have to be so troublesome and tired; Turn on the computer, directly enter the desired goods in an online mall, and it will appear on the computer screen. Just buy it directly.

Step 3 save time:

Now, in the market economy, we all know that time is money. If we spend our ordinary shopping time doing other things, we may even create more value. If you are a parent, it is also good to spend more time with your children.

4. Cheap:

Generally speaking, things in online shopping malls are 20% cheaper than things on the market, and online stores join.

Second, from the emergence of the network to the present, if we carefully observe, we will find that e-commerce basically has to go through three stages:

1, desperately lay the foundation stage:

The main content of this stage is to access the network and establish a website. Many enterprises will set up their own websites at this stage. During this period, senior programmers, programmers, interaction designers, web designers, etc. Focusing on web development will become a sought-after career.

2, crazy promotion stage:

The main content of this stage is to promote websites, so that more people can find their own websites, and increasing traffic is the main task.

3, the big move core competitiveness stage:

The main content of this stage is to increase the stickiness of the website, retain visitors and turn them into customers.

During this period, network editors, forum hosts, writers, content researchers and channel planning will become hot jobs.

In today's market economy environment, these three stages coexist, but they are not as obvious as the characteristics of each period in the development of China websites.