Summary of personal work at the front desk of beauty hospital at the end of the year (1) 20 18 flashed by. This year, our xx beauty salon received X customers. The following is my work summary of 20 18:
First, the daily work content
1. Transfer calls, accurately transfer visitors' calls, and treat harassing calls gently to improve work efficiency;
2. Reception and guidance of visitors, and cooperation with the personnel department to register the information of candidates;
3. Address book update. In view of the large internal personnel transfer and many new employees, the address book cannot be changed in time, which affects the communication between departments and between customers and the company. Therefore, it is necessary to do a good job in follow-up work, update the address book in time, and often communicate with various departments in future work to get correct information in time;
4. Attendance record: enter fingerprints for new employees to supplement attendance records;
5. Record daily duty, and clean the front desk and VIP room;
6. Turn on the led screen regularly every day to check its usage. If there is any fault, contact relevant personnel for maintenance immediately;
7. Clean the offices of the general manager and chairman;
8. Receive daily newspapers and mails, and forward the letters to relevant personnel in time;
9. Distribution of company documents, timely distribution of documents to various departments, and rapid communication of company policies and measures;
10. For meeting work, inform the staff to arrive at the meeting place on time before the meeting to prepare tea; Tea should be added in time during the meeting; Clean the meeting room after the meeting;
1 1. Register the temperature every day, turn on the air conditioner as required and make records;
12. Check the front desk lamp, VIP room and warehouse locks after work to ensure that the air conditioner and computer power are turned off.
Second, the existing problems
You don't do things carefully enough, you don't think comprehensively, and sometimes you forget things. At present, the company has a large turnover of personnel, and there are many and frequent people going in and out, which has caused some omissions.
Third, give yourself advice.
1. On the premise of doing things according to regulations, we should also pay attention to ways and means, take a firm attitude, speak tactfully, and strive to improve service quality.
2. Be considerate and careful when doing things. Sometimes because some small problems lead to big mistakes, always think of the consequences first;
3. Work progress and problems encountered in the process of work should be fed back to superiors because they cannot be handled in time.
4. Strengthen the study of etiquette knowledge. Studying at work is not enough. After work, you must also learn relevant professional knowledge and understand the common sense of etiquette that you must abide by when interacting with people.
These are exactly what I lack in my work. Through thinking, I think that no matter which position, no matter what job, it is a part of the company's overall organizational structure, and it is for the company's overall goals. For the front desk work, it should be "the starting point of company image and service". Because for customers, the front desk is the first step for them to contact the company, and it is also the first impression of the company. The first impression is very important, so the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. With the understanding of its importance, I further thought about how to do my work well. So in the days to come, I will definitely work harder and contribute to the construction of our beauty salon!
Summary of personal work at the front desk of beauty hospital at the end of the year (2) 20 18 A long and passionate year has ended. With the enthusiasm and surge of work, we have experienced a year of baptism and let us grow up gradually. 20 18, we gained a lot, and we all tasted sadness, laughter and crying. Maturity is accumulated little by little. Success and failure are constantly stimulating us, and how many experiences have become real textbooks. Looking ahead, although we can't predict and imagine, we should sum up everything in the past.
I. Main Work Situation
Looking back on 20 18, under the guidance and care of the superior leaders, with the cooperation and support of my sisters, and with the joint efforts of all our teams, I have grown from an ordinary receptionist to an excellent receptionist in our hospital. When I accepted this honor, I felt a great responsibility. A person's growth is accumulated bit by bit. Success and failure constantly stimulate us and let us reach the peak.
1. Front desk reception
The receptionist is the first person to show the image of the company. Since joining the company, I have treated every visiting customer warmly in strict accordance with the company's requirements and guided them to the relevant consulting room. For the door-to-door salespeople, I greet them politely and file their practical business cards and brochures for future work. In the past year or so, * * * has gained about X users;
2. Telephone answering and transferring, fax copying and letter distribution
Seriously answer any incoming calls, be able to treat harassing calls wisely and reasonably, and improve work efficiency; When sending a fax, pay attention to whether the other party has received it and whether it is complete and clear. When copying, pay attention to the integrity of the copied data to avoid the omission of the copied data. If there is a letter, it will be handed over to the relevant personnel in time;
3. Temporary incident handling
When the water in the drinking bucket is not enough, it will call the drinking water company to deliver water in time. When the items needed by the front desk are not enough, they will apply for purchase in time, such as paper towels, copy paper and disposable paper towels. In short, when encountering problems, we will find ways to solve them in time;
Second, the direction of future efforts
Looking forward to the future, we still have a long way to go, and we will definitely work harder to jointly create more brilliant achievements for our enterprises. Adhering to the beautiful vision of "making women in the world more beautiful", we will bring better service to our customers.
1. Strive to improve the service quality, do things quickly and efficiently, try not to make mistakes, have a good service attitude, accumulate experience when receiving guests, and leave a good impression on them. No matter how to improve your language ability when you answer the phone, learn more relevant professional knowledge and read more books. Skillfully answer guests' questions and try to satisfy customers;
2. Strengthen the study of etiquette knowledge, such as studying etiquette knowledge and public relations in spare time. Understand the common etiquette knowledge that people must abide by, including sitting posture, standing posture, tone of voice, eyes, makeup, clothing collocation, etc. , and the skills of answering customers;
3. Strengthen communication with various departments. Knowing the development of beauty salons and the work contents of various departments, with these knowledge reserves, on the one hand, we can answer customers' questions in time and transfer calls accurately, on the other hand, it also reflects the work efficiency of beauty salons. Each link is a part of the beauty salon, representing the overall impression of this enterprise;
4. Pay attention to the environmental sanitation around the front desk, observe it at any time, and keep it clean and generous at all times, which will bring comfortable working environment to employees and leave a good impression on visiting guests.
The development of enterprises can not be separated from the contribution of each of us. In the new year, I will continue to do well, actively improve my poor work, maintain a high attitude towards life and work, and make good efforts for the continuous development and personal promotion of xx beauty salon!
I recommend it carefully.