2, disputes caused by medical problems, departments should first investigate, quickly take active and effective measures to control the situation, strive to solve within the department, to prevent the intensification of contradictions, and receive patients and their families, listen carefully to the opinions of patients, and explain the relevant issues according to the opinions of patients. If the patient can accept it, the dispute complaint ends here.
3, the medical department after receiving the department report or family complaints, should be registered in a timely manner, and to the relevant departments to understand the situation, and negotiate with the department director * * * solution, if patients can accept the dispute complaint so far. If the patient can't accept it, please ask the patient to provide written materials on the understanding and requirements of the problem. After the medical department investigates and implements, it puts forward a solution, reports it to the dean in charge, and negotiates with the patient to handle the opinion. If the patient accepts, the treatment will be terminated.
4. For medical disputes that cannot be solved by the medical department, it is recommended that patients or their families conduct medical appraisal according to legal procedures. Patients who do not recognize, prosecute or listen to explanations and take illegal actions that affect the normal medical order in our hospital shall be reported to the county health, public security, judicial and other departments for handling in accordance with the Notice of the Ministry of Health and the Ministry of Public Security on Maintaining the Order of Medical Institutions.
Legal basis: Notice of the General Office of Shenyang Municipal People's Government on Printing and Distributing Article 4 The prevention and handling of medical disputes shall follow the principles of giving priority to prevention, handling according to law, giving priority to mediation and combining mediation with compensation.
In the event of a medical dispute between a patient and a medical institution that has participated in medical liability insurance, the parties may apply to the people's mediation organization for mediation of medical disputes in accordance with these measures, or they may choose to negotiate on their own, or apply to the health and family planning administrative department for medical accident dispute settlement, or bring a lawsuit to the people's court.