XX Company 20 1 1 Annual Work Summary Annual Work Summary

Dear company leaders: 20 1 1 year, with the care and support of leaders at all levels and the efforts of all employees of the property management company, the property management company entered an important and crucial year for development. Over the past year, we have carried out a series of work closely around the core objectives, brand building, internal management, information communication and service performance. In the past year, there were some achievements worth writing, but there were also many problems. The report on the work done by the property management company in the process of completing the 20 1 1 target task is as follows:1.201year: the total income of the property management company at the end of 20 1 1 year was 650. The total expenditure was 637698. 34 yuan; The tax is 587.06 128 yuan. The profit is -509068438+0 yuan. See the following table for specific statistics: category property fee income, management fee income, parking fee income, service fee income, rental income, total management fee expenditure, total financial expenses, total enterprise income tax, personal income tax, business tax and water conservancy surcharge, total advertising space, temporary pass, and project amount (amount (yuan).

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Two. 20 1 1: 1 completion of business objectives, project delivery rate: 20 1 1 54 (as of 20 1 1,12,3 2. Property fee collection rate: 20 1 1 year (as of 2012, 3 1), the property fee receivable is 86,588 yuan, and the paid-in amount is 84,582.70 yuan, with a collection rate of 97.68%. 97.68% III. Completion of management objectives 20 1 1: 1. In the aspect of property organization and management, the organization and management of property companies have achieved certain results in 20 1 1. It mainly includes the following aspects: (1) administration; (1) With the strong support of XXXX, the property management company completed the design and adjustment of the organizational structure of the property management company in September of 20 1 1 year, initially established and improved the organizational relationship of the property management company at all levels, and defined the functions of each department and the job responsibilities of each post;

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(2) Improve the management system of the property management company and implement the management system; (3) Optimize and standardize the existing working procedures and workflow of the property management company, and make the daily management of the property management company smoother and the work efficiency significantly improved through the use of supporting forms; (4) Realize the unified management of all materials of the property management company. By introducing the warehouse storage system, the goods of the property management company have been standardized and managed; ⑤. Clearly standardize the management of the company's goods procurement, reduce office costs through effective management means and control procedures, and avoid unreasonable waste of the company's resources; 6. Through the upper management responsibility system, the good communication of teamwork of the property company is effectively guaranteed; Once, completed the replacement and annual inspection of various licenses of property management companies. (2), personnel management (1), completed the compilation of training materials for property companies, and initially formed a systematic training work for property companies. Through organized and planned training, we can improve the comprehensive quality of employees, improve their working attitude and stimulate their spirit of unity and cooperation, thus improving the quality of work. (2) Improve the personnel files and personnel files of all employees, and form the personnel work ledger management; (3) With the continuous development of the property management company, with the help of the superior organization, the property management company completed the update and upgrade of the salary system of the property management company on 20 1 10, which made the salary distribution more reasonable, thus mobilizing the enthusiasm of employees and reducing the problem of large turnover that has been plaguing the property management company to some extent. (3), logistics management (1), formulated a more pragmatic logistics management system, adjusted the original logistics management mode according to the actual situation, and implemented the division of labor from management to people and responsibility to people; (2) The cultural and living environment of the employees of the property management company has been initially transformed, and the logistics environment has been effectively improved; (3) The maintenance of office environment adopts the way of administrative inspection to carry out weekly routine inspection. (4) Financial Management The financial department of the property management company was managed by XXXX in September of 20 1 1 year according to the requirements of the superior. With the help of XXXX Finance Department, financial management has reached a new level: ①. According to the characteristics of property companies, the financial reimbursement system and process of property companies are formulated; (2), sorting out the expenditure and income details in 20 1 1; (3), sorting out all kinds of assets of the property company; (4) Establish asset ledger for low-value consumables and in-use fixed assets, make regular inventory and carefully check the accounts to ensure the safety of the company's assets; ⑤ Establish and improve financial files. 2. Property project management (1), customer service management (1), and delivery. The property project that the property management company is taking over now is "XXXX residential community", and the whole community is divided into two areas, A \ B. At present, the whole area B has been completed. "XXXX residential area" b is divided into two sections, of which 7 1 is set in the first section; 94 sets of the second bid section. By the end of 20 1 1, the customer service center of the property management company had delivered the first bid of * * 6 1 set (including 7 sets in 20091year, 44 sets in 20 1 1 year), which was handled by the customer service center of the property management company. The equipment has not been delivered. 8 1.48%。 The remaining 10 sets have not been delivered. 20 1 1 The completion rate of house delivery is 8 1.48%. (2) Collection of property fees: Accrued area of property fees in Area 1 of "XXXX Community" 13309.39 ㎡, 63 households, and property fees receivable 13309.39 yuan (of which

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Including the gift part); As of 20111231,the customer service center of the property management company has actually collected the property fee, with the charging area of 1 1490 ㎡, of which 59 households paid the property fee of 84,582.70 yuan (including ③ The occupancy rate of owners in residential quarters is currently 1 1.26%. At present, "xxxx Residential Quarter" * * * has 8 owners, and the occupancy rate is 1 1.26%. There are many reasons for the low occupancy rate, which are basically objective reasons, such as the purpose of a large number of owners buying houses. (4) Property supervision is 20 1 1 year. With the cooperation of other departments in the management office, the customer service center conducts inspections no less than 4 times a day to effectively supervise occupied (vacant) houses, vacant houses, public places and places, and the property supervision rate is 100%. ⑤. Renovation declaration, management and acceptance of "residential quarter", in which the current residents are implementing renovation, and "xxxx residential quarter", including the owners who have already moved in, * * * 12 households (4 of which are implementing renovation) have applied for renovation declaration in the customer service center, and the customer service center has all applied for renovation declaration. In terms of management acceptance, five decoration violations were handled throughout the year. 6. Visit and call back to the customer's work. From October 20 1 10, the customer service center conducted a customer satisfaction survey once a month by visiting the owners who stayed and paying a telephone call back to the owners who did not stay. (2) Engineering Maintenance Management Since there is no real engineering maintenance management department and personnel in the management office, the engineering maintenance management of the management office can only rely on Ruixing Real Estate Engineering Department to coordinate the maintenance and rectification of the community construction unit. At the same time, the public facilities and equipment in the community have not been fully delivered by the property company. At present, the management office only establishes facilities and equipment maintenance cards for the delivered categories, and regularly checks and maintains them with complete records. (3) Safety Management (1) Strictly implement the personnel and goods access management system. Construction personnel must have certificates to enter and exit, and other personnel must cooperate with the inquiry and registration. The goods moved out of the community can only be released after being checked by the "release form". Only by strictly implementing these management systems can we ensure the safety of the community. (2) According to the requirements of the fire management system, the security team will arrange special personnel to conduct special inspections on fire hydrants and extinguishers regularly to ensure that the fire fighting equipment is in good condition. (3) Strengthen the supervision and management of safety management personnel, and require safety management personnel to conduct regular on-the-job training and assessment. 20 1 1 During the working period, there were no accidents in the jurisdiction, which ensured the normal life order of residents. (4), environmental management (1), environmental sanitation, the management office has formulated strict cleaning procedures and inspection systems, and the cleaning team leader organizes the cleaning work in relevant areas, and the customer service center conducts inspection and rectification work every day. At present, the environmental sanitation of the community is gradually improving, and the management office carries out special cleaning work from time to time. (2) Because the consumption of cleaning materials is a big expense of the property management company, saving material consumption is the key to reduce the cost of cleaning without affecting the quality of work. According to the formulated energy-saving and consumption-reducing plan, the cleaning team has made great efforts in management, using "people" and using high-cost cleaning liquid in strict accordance with the standard dosage, and the responsibility for cleaning appliances lies with people. Through a series of measures, the cost is effectively saved. (3) In terms of greening maintenance, the management office recruited full-time green chemicals, and carried out daily greening maintenance in the community from June+10, 5438. At present, the pruning, transplanting, shaping and pest control of residential greening have been completed and the work is being planned. 2. Problems in the management of property companies: Problems in the management of property companies: Problems in the management of companies 1. At present, most employees of property companies are not property professionals, and a lot of work is done while groping, so that sometimes they can't cope.

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Work efficiency needs to be further improved; 2.20 1 1 year, the company's staffing situation is tense, resulting in the management work can not keep up. In recent years, due to the universality of "labor shortage" and "low quality of labor" in the property industry, the company's internal rules and regulations do not match the management mechanism, the post responsibilities are unclear, and some bad behaviors such as shirking responsibilities are difficult to control. 3. The business abilities of the management and employees of the company are generally low. Mainly reflected in the management personnel in the property laws and regulations to be strengthened, the way to deal with problems is single, not polite and restrained. In terms of management, refined management is not in place. 4. Communication and cooperation work is not detailed enough, and some work coordination is not in place. For example, the docking with the rectification problem of Ruixing Real Estate Engineering Department still has certain dependence and subjectivity. In the contact with the construction unit, the relevant personnel can't handle the problem from the standpoint of safeguarding the interests of the company. 5. It is difficult to keep up with the training, especially the customer service staff's knowledge of related properties, laws and regulations and communication with the owners. The overall quality of the staff is not high, and the recruitment of professional and technical personnel is incomplete. In the future personnel work, we should tap the internal professional potential through training, and discover, cultivate and reserve specialized talents. 6. The intensity of cost control is not enough, and the mechanism of cost control is not perfect. 7. Property management fees are hard to collect. Some owners refuse to pay property management fees for various reasons, such as not staying, poor housing quality and poor supporting facilities. They can still enjoy the same service as other owners, and they don't need to pay, so it is easy for more owners to follow suit, causing unnecessary losses and increasing the cost of the company. 8. Owners don't know enough about property management. At present, the concept that owners of Ruiheng property management projects spend money on housing, consumption and services has not been established. Some owners don't know the whole picture of property operation, management workload and cost range. They only see security guards and cleaning staff at work in their daily visits, so they make a simple judgment by intuition, think that the property value does not match, and often complain discontentedly. 9. The supporting facilities of the community are not complete enough, so far there is no actual power supply distribution in the community. On the one hand, due to the use of temporary electricity, all the expenses incurred by the owner shall be borne by the company. On the other hand, due to the temporary use of electricity, the owners who have now moved in basically use a large number of electrical appliances, resulting in excessive power load and potential safety hazards. 10. At present, the property management company has not carried out market operation activities, and the existing operating conditions have not been utilized, thus causing the phenomenon that clubs and advertising spaces are idle. Annual work plan: III. Property management company 20 1 1: 1 work plan. Improve the organizational structure of the company, do your own job, and let the company develop better and faster. Set the principle of unified leadership and hierarchical management. Under the unified leadership of the general manager and deputy general manager, the company has a finance department, a marketing department, an office and a property management department. The responsibilities of each post are clear, with multiple responsibilities for one post and division of labor and cooperation. 2. Further standardize business processes. Based on the viewpoint of proceeding from reality, the business processes of property management companies have been further integrated and standardized. For each workflow, the work objectives, scope of application, related terms and definitions, departments and posts involved, responsibilities, work procedures, key control points and core important inputs and outputs should be clearly defined, and corresponding operation tables should be provided to ensure the seamless connection of work contents and the professionalism of employees, so as to finally realize the successful completion of work tasks and the realization of enterprise development goals. 3. Establish a strict cost control system. Strengthening cost control, saving expenses, establishing a target cost system, and achieving continuous cost reduction without affecting the quality of services provided are important work contents for standardizing the company's internal management, reducing consumption, increasing income and reducing expenditure; Therefore, property companies need to establish a strict cost control and budget management system, and strictly plan, evaluate and optimize the company's procurement cost, marketing cost, labor cost, management cost and financial cost through fine combing of work flow and clear definition of power and responsibility relationship, so as to advance synchronously before, during and after the event.

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Carry out all-round cost management, and finally achieve the goal of continuously reducing costs. 4. Strengthen the training of employees' property management knowledge. Popularize professional knowledge of property management, especially in-depth training of customer service personnel in relevant property knowledge, laws and regulations, communication with owners, etc., to comprehensively improve the quality of employees, improve service level and business skills, and enhance employee loyalty. 5. Improve community emergency drill training. 20 1 1 build a professional security team that can only handle property management emergencies, improve the training of dealing with emergency drills in property management services, and improve the security team's ability to deal with emergencies. 6. Actively expand business when the opportunity is ripe. Expanding business is always the primary task of the company's healthy development, and the limited market forces enterprises to actively expand outward in order to survive and develop better. However, because the management of the company needs to be improved, we must seize the opportunity when the conditions are ripe and develop rapidly, well and steadily. 7. Strengthen the publicity of property management knowledge. Because many owners don't understand or even misunderstand the knowledge of property management, it is difficult to carry out property management. In order to better carry out the company's future work and establish the company's brand image, it is necessary to strengthen publicity in this regard in future work. 8. Actively expand the service field by using existing projects. The property management company has a good supporting advantage of the clubhouse, and 20 1 1 will be mainly used and developed. This year, the internal management of property management companies has made slow progress, and it is impossible to broaden the service field. After the company's internal management is straightened out, it will provide some value-added services or comprehensive services in time, integrate and make full use of social resources and social service supply, and improve the company's profitability and brand benefits, such as housekeeping services, housing agency, and paid maintenance services for personal use. 9, increase the recovery of arrears and malicious arrears; Increase net profit income. Take advantage of the scope permitted by laws and regulations and the characteristics of the industry, and adopt various collection methods to collect. 10, evaluate Jiulixia Community managed by XXXX in XX County. Do a good job in preparing for the establishment of civilized units and put them into practice. 1 1. Establish brand service. Take advantage of "xx", an old brand, to gain advantages in market competition, give full play to regional advantages and brand advantages, create opportunities to learn advanced management and operation methods and experiences of advanced property management companies, and build a new brand of property management in this city on the basis of comprehensively improving service level. 12, coordinate and solve the problems left over from the current cell change inspection. Cooperate with Party A to deal with the contents that need to be rectified in the early stage, so as not to let the remaining problems affect the subsequent management of the company. To sum up, establishing and perfecting the company's internal management system, establishing customer-oriented market service consciousness and cultivating excellent property management talents are the key steps for property management companies to comprehensively improve their management capabilities and cultivate their core competitive advantages. Only by standardizing its internal management can we truly serve the residents wholeheartedly and make property management companies invincible in the fierce competition in the property management market. Four. Make a comprehensive, objective and summative evaluation of the annual work completion of the department; 1. The main work of the property management company this year is the management mode of the company-team building. From this stage, some achievements have been made, but it is still in its infancy. 2. This year's management work only starts from the basics, and some rules have been established, but it is not systematic and complete enough. 3. The tacit understanding of teamwork is not enough, and the implementation of the plan is lacking. 4. At present, the objective problem existing in property management companies lies in the lack of professional property personnel who are not familiar with professional skills and handling problems. 5. The establishment and management of asset ledger have been completed this year, but at the same time, asset depreciation management has not kept up. 6. Operation: Due to the limitations of the property management company to a certain extent, the property management company will at least in the next three years (due to the sales period and construction).

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Property brand), unable to maintain income, the company can only try to control costs, and the cost of control is equivalent to income. V. Conclusion Although some achievements have been made in the work of the property management company this year, we should also deeply realize our shortcomings. In the new year, we will learn lessons, sum up experience, learn from others, improve professional level, improve the quality of property management, meet the requirements of owners, and realize the core values of Ruiheng Property. -7-