In 20XX, under the correct leadership of the two committees of the hospital, the comprehensive department started from scratch, from working independently to cooperating as a whole, learning from each other's strong points and making common progress, all guided by the principle of running the hospital, with "respect, care, responsibility and dedication" as the core, especially through the two activities of "innovative thinking, moving service" and "learning and practicing Scientific Outlook on Development".

I. Achievement of objectives

Through the merger, the workload of eight posts was simplified to four posts, and the task was completed on time with good quality and quantity, achieving the effect of being received, answering questions and solving disputes.

Over the past year, the General Department has organized, arranged and arranged more than 20 meetings in the hospital, received consulting, visiting, checking and accepting teams 10, and solved difficult disputes 10, which has made efforts for the hospital's external publicity, internal unity and surrounding harmony, and created conditions for the stable development of the hospital.

Over the past year, from the overall migration of medical technology departments to the transformation of various departments and the production and installation of equipment, from planning to design to on-site construction, we have injected a lot of sweat and hard work on Sundays, laying a foundation for the convenience of patients, improving the medical working environment and the long-term development planning of hospitals.

In one year, we provided physical examination guidance service for more than 8,000 retired employees, which was well received by the unique service mode and orderly operation process. Thousands of praises and messages were left, 2 banners were presented by employee representatives, and more than 2,000 people were identified for serious and chronic diseases. The remaining problems were solved in time and effectively, and the service quality was well received by the higher authorities and the identified personnel, and residents' medical insurance coverage and renewal were organized. The Labor Bureau has provided on-site service for work-related injury appraisal, labor ability appraisal and physical examination, and on-site service for disability appraisal of municipal and district disabled persons' federations. Especially in recent years, the physical examination of retired workers, the solution of problems left over by chronic diseases, the renewal of residents' medical insurance, the identification of disabled people in the district, and the reconstruction of hospital infrastructure have been superimposed. All the staff of the General Department have worked tirelessly to work overtime to ensure the normal and orderly progress of all work.

In the past year, we exchanged service experiences four times. Everyone in general practitioners has a blog, and some people have qq, 63 blog posts and 4 papers.

Over the past year, the hospital environment has been improved, health has reached a new level, departments have established a new working system, and the levels of office management, medical record management, financial management, goods management, medical insurance management, hospital management, water and electricity heating management, equipment management, property management, canteen management, and logistics cost management have all been significantly improved.

Two. Experience and shortcomings:

Through many meetings and discussions, most people have changed their ideas and faced all difficulties as masters, no matter how difficult they are, they can try their best to solve them.

Looking at giving and getting with dialectical relationship, what you get is not only reflected in money, but also in spirit and image. Everyone firmly believes that as long as you pay, you will get money, spirit, image and public trust sooner or later.

The integration of administrative resources has the following advantages: first, it goes its own way and does not participate in joint office, which plays a complementary role; Second, * * * has made progress, * * has studied, * * * has handled official and private affairs; Third, no matter what kind of person comes and what kind of problems need to be solved, there is always a warm word to help him solve them at all times and meet his requirements as much as possible; Fourth, save money, cultivate talents, reduce links, such as medical records and office work, and reduce the workload from the original 1 1 working day to three afternoons, as do other positions.

Touching service is what we advocate. We should improve our language communication ability while serving each other. Be easy, pay attention to your own image, serve with your heart, and let the other person really feel your respect and concern for him in action. They think that you have taken responsibility, and when they see your efforts, the other party will be moved and will actively cooperate with your work to achieve satisfactory results.

Start with me and put yourself in the other's shoes. If the hospital is my home and I am the dean, careful calculation is the basic principle. Only by knowing these mentalities can we achieve great things.

The shortcomings are that the newly established department staff have a long running-in period, the comrades' ideas need to be further updated, they need to take on additional responsibilities, they lack initiative, and the system implementation is not rigorous. Next year, they should strictly implement the systems of hospitals and departments, hold more heart-to-heart talks, further emancipate their minds, update their concepts and do practical things.