1. Reception: The most important thing in reception is initiative and courtesy. When a salesperson sees a customer visiting, he should immediately come forward and greet him with a smile. If accompanied by other customers, communicate with the accompanying customers with eyes. While making eye contact, the salesperson should briefly introduce himself and shake hands with the customer politely, and then ask the customer what help he needs. Try to be warm and sincere.

2. Product introduction: pertinence and professionalism are very important. Sales staff should have professional knowledge of the products they sell, and at the same time fully understand the competing models, so as to constantly compare their own products in the introduction process, highlight their selling points and advantages, and thus improve customers' recognition of their products.

3. Demand analysis: The purpose is to collect the information of customer demand. Salespeople need to collect all the information of customers as much as possible in order to fully explore and understand the accurate car purchase needs of customers.

4. Test drive: During the test drive, customers should focus on the experience of the car, avoid too much conversation, and focus on getting the first experience and feeling of the car.

5. Facilitate the transaction and contract signing: Don't be eager for success in the closing stage, let customers have more time to consider and make decisions, but the sales staff should skillfully strengthen customers' confidence in the purchased products. When handling the relevant documents, the sales staff should strive to create a relaxed signing atmosphere.

6. Delivery: In order to ensure that the vehicle is unscathed, the salesman should clean the vehicle and keep the body clean before delivery.

7. After-sales tracking: Once the car is sold, we should always pay a return visit to the customer to keep abreast of the customer's evaluation and use of our car and remind the customer to do a good job in maintenance.