In order to improve the service level of employees and create first-class and professional service quality, Lanzhou Huaxia Plastic Surgery Hospital adheres to the fine tradition of training employees in service etiquette and lifelong learning for all employees. Relying on the digital platform of the hospital, we implemented business process reengineering to simplify the procedures for patients to seek medical treatment, and successively launched the "List of Patients' Daily Expenses", "Touch Screen Inquiry System" and "Internet Inquiry System for Medical Records Information", which put all the charging and service processes under the supervision of the society and patients, and truly realized the openness and transparency of hospital services.