Guangzhou 12320 hotline was officially put into trial operation on 20 12 10 3 1. Citizens can call 12320 through fixed lines or mobile phones to get information consultation, complaints and reports, suggestions and praise of Guangzhou medical and health industry. It mainly includes public health, medical services, the openness of government affairs in health system and the construction of professional ethics.

Guangzhou Health Hotline 12320 currently has 74 contact units, namely, municipal health bureau, district (county-level city) health bureau, provincial medical and health institutions, municipal medical and health institutions, university offices (hospital management offices) and their affiliated hospitals.

The service time is 7 days a year (including legal holidays), with manual service from 9: 00- 17:00 every day and computer voice response and message service from 17:00- 9:00 the next day. ?

Extended data

12320 main responsibilities of the hotline:

1, to accept public reports on public health emergencies and cases of violation of health laws and regulations;

2. Accepting public complaints about emergency handling of public health emergencies;

3, accept public opinions and suggestions on public health work;

4. Providing consulting services on public health laws, regulations, principles and policies, disease prevention and control and medical care in China;

5. The cities that have been opened have established a relatively perfect linkage mechanism, and citizens' reports, complaints and suggestions can be quickly transferred to the corresponding processing departments, and the progress or results can be fed back in time to reply to the citizens within the specified time.

Brief Introduction of Guangzhou Health Hotline-Guangzhou Health Hotline 12320

Baidu Encyclopedia-12320