Article 39 Disputes between consumers and business operators over consumers' rights and interests can be resolved through the following channels:
(a) negotiated settlement with the operator;
(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;
(three) to complain to the relevant administrative departments;
(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;
(5) bring a lawsuit to the people's court.
Extended data:
Law of the People's Republic of China on Protection of Consumer Rights and Interests
Article 46 If a consumer complains to the relevant administrative department, the relevant administrative department shall handle the complaint within seven working days from the date of receiving it and inform the consumer.
Article 47 The China Consumers Association and the consumer associations of provinces, autonomous regions and municipalities directly under the Central Government may bring a lawsuit to the people's court against acts that infringe upon the legitimate rights and interests of many consumers.
Article 57 Where a business operator provides goods or services in violation of the provisions of this Law and infringes on the legitimate rights and interests of consumers, which constitutes a crime, he shall be investigated for criminal responsibility according to law.
Article 58 A business operator who violates the provisions of this Law shall bear civil liability for compensation and pay a fine. If its property is insufficient to pay at the same time, it shall bear civil liability first.
Fifty-ninth operators who refuse to accept the decision on administrative punishment may apply for administrative reconsideration or bring an administrative lawsuit according to law.