After you place an order, the merchant finds it uneconomical to make your order, for example, the amount is small, the profit is low, or you didn't want to deliver it to a certain place but didn't set it up, or the postage and other factors, so you are suffering from delivery delay.

If you remind them to deliver the goods, they will turn a blind eye. If you urge them to be prosperous, they will ignore you.

If you meet a "high-quality" merchant who is willing to take the time to reply to you on Want Want and find a reason to "cheat" your merchant, they will find various reasons to shirk it, and finally tell you directly that the manufacturer is out of stock, or that it has finally arrived, with defects. They also flaunt that they can't sell you defective things in a responsible manner and put the blame on the manufacturer ... only you can't think of it, and no business can't do it.

All in all, I hope you can get a refund. If you can take the initiative to give yourself a refund, you will lose a lot of energy to find excuses to deal with you. Why not get a refund immediately?

I hate this behavior of delaying customers' time, especially when there are preferential activities in the shopping festival. If you can tell me that I can't deliver the goods in time after placing the order, I can choose other goods and businesses again after the refund. In case of deliberate delay by unscrupulous merchants, I was told that I could not deliver the goods for several days. At this time, you can get a refund and buy something else. The preferential activities have ended, which will take time and increase the cost.

When you meet such a business, you must complain to the end!

Some merchants attract you to click in at a very low price, mainly for drainage. You waited for a few days after the payment, but you didn't get the goods, and then asked the customer service. She said it said the goods would be delivered within 45 days. If you don't want to wait, apply for a refund. I have encountered this situation many times. I hate this kind of business and waste other people's time. Later, I simply complained, and I won 5 yuan every time I won the case [covering my face].

I am also a small Taobao merchant. Let's talk about my opinion!

1, second refund: Taobao has a quick refund service for reputable buyers. Generally, such users apply for a refund every second. The money is paid directly to the buyer by the platform, and the seller confirms the refund before giving it to the platform.

2. Other reasons for second refund: Most merchants who really want to second refund are unwilling to sell goods to you themselves, and they are naturally willing to refund when they see you applying for a refund. As for the reasons why the seller is unwilling to sell it to you, from my seller's point of view, there are several kinds.

Loss: Some orders may be at a loss, and this loss-making transaction may also be caused by various reasons, such as the platform is engaged in promotional activities, but the seller did not set a more reasonable price when participating; It may also be that the purchase price and courier fee suddenly rose, leading to an increase in costs; Various situations may exist, including the seller's own reasons and other objective factors.

Unscrupulous buyers: Many sellers will spit out the unscrupulous rogue buyers they met together. Generally, we sellers don't like people who care too much about the price. This kind of people usually want to buy cheap goods all day long and get the best products at bottomless low prices, which is obviously impossible. For such people, most sellers are reluctant to ship. Once sold, it means endless troubles, which may be inexplicable after-sales or unreasonable.

Out of stock: another kind is really out of stock, but the seller doesn't want to lose this order, so he can only delay the delivery, but when he sees the return application, he knows it is irreparable, so he can only get a refund.

Finally, I'm here to talk about the buyer as a seller.

I have been in this business for a long time, so it can be clearly said that 8~9 buyers of 10 usually do not place orders, and most of them are blind (of course, they are illiterate) who can consult customer service. They never read the instructions on the page themselves, and many of them are clearly written, but they still have to ask again and again.

Besides, I usually know the buyer as soon as he opens his mouth. As long as I judge that the buyer is not good, I will basically refuse directly. I'd rather not make a list of such people, and if it's serious, just pull it down. The rest, I have also met many wonderful buyers, such as ordering at night and asking for delivery at night, and applying for a refund if you don't deliver the goods, and your IQ is worrying; Apply for a refund just after one second, continue to place an order within 1 minute after the refund, then apply for a refund and buy again, which can be repeated four times; I was also consulted that I did not place an order 1 year. 1 year they come to consult from time to time, and they don't know the purpose. I feel that they just came to me to learn product knowledge and have nothing to say.

Okay, don't talk too much. Don't think that there are really black-hearted businesses. Similarly, there are many unscrupulous black-hearted buyers in this world, thinking about how to deceive sellers as a whole.

After two meetings, the merchant lured you to place an order at a very low price, and delivered 45 pieces within 90 days! It's time for delivery. I'll give you the order number. After a long time, the logistics has no information, which is too annoying. You can go back in seconds! I guess it's a lie! I won't be fooled by this again! Unscrupulous merchants!

Part-time, I guess. Because the order is small, I don't usually go to see it, so I don't know if I have sold it. Refund second refund is a fast refund service launched by Taobao for reputable buyers without the consent of merchants.

I am the Taobao merchant you mentioned, and I can basically answer your questions.

For example, I sell succulents, and many succulents must be dried before delivery. Most of them can be dried for three to five days, but it does not rule out that some need to be dried for a long time. Like some extremely large Yushu and mages, if there is enough water, the branches will still be brittle after hanging for three or two days, especially now that express delivery is very violent and it is easy to break on the road. When the buyer receives the goods and the plants are damaged, it must be after-sales, bad reviews and constant disputes! So we'd rather hang it for a long time, say half a month. If you encounter special weather, such as the season when water is easy to boil in summer, when the temperature is low in winter, or even longer.

Moreover, we have received more than one order, and there are many things to do in our daily life, so sometimes we may not take the initiative to tell every customer that you need to leave this for a long time. For the customer, it may only be seen that he paid for several days, but the seller did not deliver the goods. Some people will take the initiative to contact the merchants to ask, but some people will directly apply for a refund!

My store doesn't have a quick refund, but now Taobao defaults to a quick refund if the customer has a high reputation and doesn't deliver the goods for a long time after payment. Not only that, he can also complain to the store, and it is very easy to complain successfully, and he can also get a few dollars in compensation! (I have suffered this loss [covering my face]) Speaking of which, I want to say that Taobao is actually biased towards buyers. Although most of us think that buyers are weak, in fact, small sellers are really weak on Taobao! Taobao is biased towards buyers and Tmall sellers, and ordinary small sellers without payment are at the bottom. Therefore, under normal circumstances, if there is a dispute over the sale of something you buy, if the customer service of the store does not solve it for you, you can complain to the platform-as long as you are reasonable.

Let's go back to this question. In short, if the buyer has a good reputation, if the owner does not deliver the goods for more than ten days, if you apply for a refund, the platform will let it arrive quickly. This is beyond the control of Taobao sellers themselves. He doesn't want to give it back to you, and there's nothing he can do.

And why didn't he deliver the goods to you in time? Also dragged on for more than ten days? There are many reasons, such as my own situation mentioned above. It is also possible that the store is out of stock because epidemic prevention and control can't be done. Maybe the store sees that your reputation is too low and is afraid of giving bad reviews, so it will delay delivery. Maybe something happened to the master's family or something. Once my mother was hospitalized for two months, and I couldn't take care of anything. It was summer, the flower shed was full of weeds, and a lot of meat died. I can't help it, let alone Taobao shop. ...

You can ask him, the platform provides a chat tool for us to communicate. Many things could have been solved in a few words, but everyone was too lazy to talk about it, and finally they got mixed up and blamed each other-effective communication is the best way to solve the problem [come to me] [come to me]!

Merchants do not deliver goods for ten days after placing an order, and normal merchants do not deliver goods for ten days. Seeing that there are orders, every merchant hopes to arrange delivery as soon as possible. If the buyer applies for a refund and compares the order, the merchant will feel distressed and lose money.

In addition to these special circumstances:

The above are the four common situations I analyzed, and I don't rule out other reasons. Normal merchants will not deliver goods for more than ten days, unless there are special circumstances, I suggest you contact the merchants first to find out what is going on, and they will not deliver goods for more than ten days after placing an order. As a buyer, if the merchant does not deliver the goods for more than ten days, it is understandable to be anxious. If he is in a hurry to receive goods, he can apply for a refund.

Whether you like it or not, e-commerce shopping has become the main way for us to shop. Even parents who were skeptical about this before are quietly changing their shopping methods. There are so-called "hidden rules" in any industry. Will we have the same problem when we buy goods in Taobao? There is a phenomenon that I don't know if you have noticed. Some goods have not been delivered by merchants for many days, but as long as they apply for a refund, they will be returned in seconds. What are the secrets behind this that you and I don't know?

Let's take one thing that I experienced personally. As early as last year's Double Eleven, I took a fancy to a solid wood table and waited to buy it during the Double Eleven discount. Double Eleven arrived as scheduled, and found that the price of solid wood table was much lower than the market price, and immediately placed an order to buy it. After I bought it, I was secretly pleased, because I found a problem, probably because there were many things in Double Eleven, and the price of the store was wrong. It turned out to be a 1.8 meter solid wood table, and the price given was indeed 0.8 meter (the original price was later restored to confirm my judgment).

I haven't delivered the goods for ten days after I placed the order. At this time, I can't stand it. I took the initiative to ask the merchants why they didn't deliver the goods (in fact, everyone knows that there is something wrong with this price)? The business has not made it clear. After seeing my initiative to contact, I still delivered the goods according to the original specifications. The reason why merchants delay the delivery is that they hope that impatient consumers will take the initiative to cancel orders and reduce the losses caused by their own mistakes.

Of course, in some cases, the second refund is also a normal process, even a measure to protect consumers. For example, in order to protect high-quality consumers, Taobao Mall will refund users in advance. In particular, the goods purchased by users with flower beds will not call the merchants before arrival, and the refund speed will be faster. Once I chose the wrong product model, I also realized a second refund after consulting customer service. However, the above-mentioned second refund has a major premise, that is, the goods have not been packaged or signed by express delivery, and once returned, it will become more difficult.

These are just normal shopping processes and do not involve the so-called "hidden rules". What are the secrets behind them that you can't see?

Some Taobao shops don't have real goods, which is called no supply mode. The products on the shelves are all products from other people's stores, and the price is slightly higher than that of the source stores, making profits through the price difference. Many people think that this way can't make money, but it's not. The water here is also very deep (through rebates, coupons and other means, the profits are still considerable). Since there is no real goods, there will inevitably be a problem of slow delivery. In order to ensure the overall satisfaction of users, even if some users choose to return the goods, they will still retreat.

In order to attract users and traffic, the e-commerce platform will regularly carry out some commodity promotion activities to ignite consumers' shopping enthusiasm through prices. Many small businesses are facing difficulties. If they don't follow it, they will lose too much. If they don't follow, the search ranking will drop again and even lose the support of Taobao in the future. Many businesses have to crustily skin of head to participate in preferential activities, which belongs to the role of losing money and earning money. In this case, he is eager for users to return goods. In addition, during the promotion period, users are more impulsive in shopping, which avoids the loss caused by the return of goods and will also slow down the delivery to some extent.

Have you ever encountered a similar situation when shopping in Taobao? Welcome to leave a message for discussion.

Maybe you'll feel curious. After I bought the goods from Taobao merchants, the merchants delayed delivery, but they can get a refund instantly when they apply for a refund. In fact, there are several reasons, which can be analyzed with you. Why is this happening?

Therefore, it is indeed caused by many factors to apply for a refund and then refund. Of course, the reason why the merchants don't deliver the goods may be due to insufficient products, but we also guess that other factors may lead to this situation, as I described above.