(1) How does the counselor encourage the client to speak? (2) How does the counselor guide the client to speak? (3) What strategies does the counselor mainly use to allow the client to finish speaking? 7.3 The Importance of Listening

Listening at the same time leads to enlightenment, believing only partially leads to darkness. ——Wei Zheng I just hope to find a college that can teach people how to listen to others. After all, a good manager needs to hear at least as much as he needs to say, and many people fail to understand that communication is a two-way street. —— Iacocca 7.3

The importance of listening Konosuke Matsushita: First, listen carefully to the opinions of others. Iacocca: I just wish I could find a college that taught people how to listen to other people. ?If you want to get people to work for you

, you must listen well to others. As a manager, the most satisfying thing for me is to see someone who is recognized as average or mediocre in a company, because the manager listened to the problems he encountered and allowed him to play his due role.

Mary Kay: A good manager should listen more and talk less. Maybe this is why God gave us two ears and one mouth. "Listening to your words is worth ten years of reading." Listening We have two

ears and one mouth and should use them in that proportion. —— Epictetus God has given us one

A closed mouth and an open ear, is listening more important than speaking? Will you listen? Is it true that good listening means not interrupting the other person’s conversation? When can you interrupt the other party's conversation if the other party does not understand what he is saying

The importance of listening when the other party is off topic: Communication behavior ratio 40% Writing 9% Listening and reading 16% 35% The importance of listening in conversation * Acquire important information

* Cover up your own weaknesses * Listen well to speak well * Stimulate the other party's desire to talk * Discover the key to persuading the other party * Gain friendship and trust Self-test 1. I often try to listen to several people at the same time Personal conversation.

2. I like others to only provide me with facts and let me make my own explanations. 3. I sometimes pretend that I am listening carefully to what others are saying. 4. I think I am good at non-verbal communication.

5. I often know what others are going to say before they speak. 6. If I am not interested in talking to others, I often end the conversation by not concentrating.

7. I often nod or frown to let the speaker know how I feel about what he or she is saying. 8. I often talk about my own opinions as soon as someone else has finished speaking. 9. While others are talking, I am also evaluating their content.

10. While others are talking, I often think about what I want to say next. 11. The speaker’s talking style often affects my listening to the content.

12. In order to find out what the other person said, I often ask questions instead of guessing. 13. I always work hard to understand the other person’s point of view.

14. I often hear what I want to hear rather than what others express. 15. When I disagree with others, most people think that I understand their opinions and ideas. Calculate your listening ability

4, 12, 13, and 15 are yes; the rest are no. Add the number of incorrect answers and multiply by 7. Subtract 105 to get the final score.

91-105, you have good listening habits;

77-90, you can still improve a lot; below 76, your listening ability is poor, you need to work more 7.4 Listening process, perception, prediction, decoding, decoding, evaluation, action The four elements of the listening process Listening Filtering Interpreting

Hearing Filtering Interpreting Recall Hearing Physical process Filtering

Elimination of unwanted stimuli Interpreting Mind assigns meaning to stimuli

Recall Remember at later time information which was presented earlier 7.5 Obstacles in listening

Environmental obstacles Listener obstacles Environmental obstacles? Interfering with the information transmission process, reducing and distorting the signal, affecting the communicator's state of mind Three factors of the environment - closure - atmosphere — Correspondence

Environment type characteristics and sources of listening obstacles Environment type Office conference room Live negotiation Closed Closed General Open Closed Closed Open Atmosphere Correspondence One-to-one One-to-many One-to-many One-to-many< /p>

The main obstacles to many-to-many-to-many are the psychological burden caused by inequality, nervousness, interruption by others or phone calls, seriousness, seriousness, looseness or tightness, more seriousness and nervousness, relaxed devotion, friendly and active devotion

Relaxed, comfortable and undisciplined. Concern about others present, time limit, external interference, lack of preparation in advance, confrontational mentality; strong desire to persuade the other party, lack of insight into finding bright spots from a large amount of scattered information. External interference, easy to go off topic

Discussions Informal settings One-to-many One-to-many Create a good listening environment - Non-threatening environment - Adaptable location - Feedback and action - Time factor - Correct attitude Listener barriers?

Eager to speak? Rejection of dissent? Mental stereotypes? Boredom? Negative body language? Physical differences? Choice tendencies? Listening too hard? Arbitrary? Too much emphasis on speech style and personal appearance

How to overcome Listener's Barriers* Avoid careless communication errors - List questions; Verify; Note down key points* Overcome misunderstanding barriers - Verify - Eliminate preconceptions - Consider context - Explain and verify

How to become a better listener Speaker? Take listening seriously? Eliminate distractions? Don’t be distracted by appearance or delivery? Suspend judgment? Focus on listening? Develop note-taking skills 7.6 Active listening

Principles of effective listening? Principle of concentration ? Principle of empathy? Principle of objectivity? Principle of integrity to improve effective listening skills? Maintain a good mental state? Eliminate external interference? Establish a trusting relationship?

Clear the purpose of listening? Use open actions? Respond promptly? Timely Moderate questioning Questioning skills in listening? Understanding? Timing? Question content? Speed ??of questioning Silence in listening?

Not interested? Support and trust? Impressed How do we listen＊Listen with one ear ＊Listen with a dull expression＊Listen with gratitude＊Active listening Active listening Five active listening skills＊Explanation＊Reflective feeling

＊Feedback meaning＊Comprehensive processing＊Bold ideas to listen to customer needs and opinions Example, a company The manager of a warehousing services company accompanied a potential customer to visit the company's warehousing warehouse. This customer was about to have a large amount of equipment in storage and was pleased with the company's storage facilities. Just when the manager felt that the work was about to be done, the female customer suddenly said: "We require the goods to be stacked separately according to different production dates." The manager was a little shocked, because

No matter according to the technical requirements or the convenience of picking up the goods, It is better to store according to the type of goods. But he immediately replied: "Okay, we will try our best to provide customers with all conveniences." The female customer nodded with satisfaction and said: "That's it.

Thank you very much for your understanding. I have already contacted Five other warehousing companies, but they all want to persuade us to classify goods by type, saying that this can save a lot of space and time." Listen to employees' opinions Dialogue 1:

Subordinate: Hi boss, I just heard that the color needs to be changed again, so we have just continued production for 30 minutes and have to disassemble and clean the equipment again. The guys and I are reluctant. Boss: Bubba, you and your guys better not forget who has the final say here.

Just do what you have to do and stop complaining! Subordinates: We will never forget this! Listen to employees’ opinions Dialogue 2: Subordinates: Hi boss, I just heard that we have to change the color again, so let’s

We have just continued production for 30 minutes and have to disassemble and clean the equipment again. The guys and I are reluctant. Boss: Are you really upset about this, Bubba? Subordinate: Yes, it will cost us a lot of unnecessary work.

Boss: Do you think it is not necessary to do this kind of thing often? Subordinate: Hey, maybe a front-line department like ours cannot avoid temporary changes. Sometimes we have to make arrangements for a special Customers work overtime to catch up on orders.

Boss: That’s right. In the current competitive situation, we have to make every effort to serve our customers, which is why we all have jobs. Subordinate: I think you're right, boss. We'll do it.