Relevant laws stipulate that business operators should listen to consumers' opinions on the goods or services they provide and accept the supervision of consumers.
Legal basis: Article 20 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests. Business operators shall provide consumers with true and comprehensive information about the quality, performance, use and expiration date of goods or services, and shall not make false or misleading propaganda. Business operators should give true and clear answers to the questions raised by consumers about the quality and usage of the goods or services they provide. Business operators shall clearly mark the prices of commodities or services provided.