Through empathy, we can break through the inherent thinking habits, learn to be flexible, and solve things that are difficult to solve under conventional thinking; Through empathy, we can understand the psychological needs of others, feel the emotions of others and carry out communication to the end; Through empathy, we can try to figure out each other's psychology and achieve the purpose of persuading each other; Through empathy, we can appreciate the advantages of others and give sincere encouragement to make the team harmonious and efficient; Through empathy, we can position our services well and satisfy our customers. Through empathy, leaders can gain the support of subordinates; Through empathy, subordinates can gain the respect of superiors. ...