Good doctor-patient communication not only helps medical staff adjust their own or patients’ medical concepts, but also helps both doctors and patients understand each other correctly, coordinate the relationship, and ensure medical care. The smooth progress of the activity is also necessary for medical purposes. Below I have compiled the communication skills between doctors and patients for your reading and reference.

In medical work, medical staff must continuously improve their overall quality, master the art of communication, and strive to create a comfortable, quiet, safe, and confident environment for patients. Be patient in explaining various questions raised by patients, and avoid shouting, being rude, or perfunctory. If medical staff can communicate harmoniously with patients, they can not only provide information for the treatment of diseases, promote the improvement of the disease, and increase the cure rate of the disease, but more importantly, they can also resolve misunderstandings and conflicts between doctors and patients in a timely manner and reduce doctor-patient disputes. and the occurrence of medical accidents.

Skills in doctor-patient communication 1. Communication attitude

Attitude is the expression of the soul and is easily affected by personal feelings, thoughts and behavioral tendencies. Service The quality of attitude fully reflects the humanistic quality and moral sentiment of medical staff. Although the patient's body is distorted, emotionally depressed, and even mentally confused or lost due to the torture of the disease, the personality of both the doctor and the patient is still equal. of. One of the keys to embodying a good communication attitude is the timely and appropriate "output" of medical staff's emotions. Emotions are rewarded, and so are attitudes. A sincere, kind and caring attitude repays trust in the doctor. Therefore, the communication desire and communication attitude of medical staff are often the key to determining the success or failure of doctor-patient communication.

Doctor-patient communication skills 2. The art of listening

Medical staff must be good at listening, which is the main source of obtaining patient-related information. When listening, you should pay attention to: first, listen actively, pour out your feelings, make full use of eyes, tone, posture, gestures, etc. to harmonize and influence the patient, and pay attention to the patient's language and emotional meaning; second, do not interrupt the patient at will The explanation is only to provide appropriate guidance when necessary, because patients are generally eager to be understood and sympathized with by doctors within the first time; thirdly, when communicating with patients, they should concentrate on avoiding distractions to avoid being misunderstood by patients. It is believed that doctors are indifferent to their own diseases; the fourth is to pay attention to the expressions of patients' family members and other relevant personnel, and "listen to both sides to understand"; the fifth is to track and observe the patient's "sight", understand the patient's feelings, needs and "extra" service needs, and find out The true meaning; sixth is to give patients feedback, encouragement and guidance in a timely and appropriate manner.

Doctor-patient communication skills 3. The art of conversation

Due to the limitations of medical knowledge, as well as the unknowability of medical activities and the unpredictability of medical results, patients have difficulty in the process of medical treatment. , are often mentally weak and emotionally at a low ebb. Therefore, medical staff should make full use of the art of conversation and pay attention to methods and techniques when talking with patients. Medical staff should pay attention to the following aspects when talking: first, they must be considerate, respect and care for the patient's life, and respect the patient's personal privacy; second, they must sympathize with the patient's situation, understand his or her inner feelings, and pay attention to emotional differences. Personalized conversation methods and conversation content structure; third, pay attention to the patient's living conditions, "discuss" medical issues with friendly language and a caring manner, with clear content and accurate expression, and always reveal and be full of care for the patient's life and be considerate; fourth, try to use less or no medical terminology in conversations, and try to use plain and easy-to-understand language to express relevant issues in disease treatment. For patients with lower cultural levels, they should be explained repeatedly and make full use of the rich experience in life. , vivid examples or metaphors of various images to improve the quality of communication and achieve the purpose of communication.

Doctor-patient communication skills 4. Body language and expression art

When communicating, the body language of medical staff is coordinated with speech. Body language includes facial expressions, eyes, gestures and Appearance, etc., these physical manifestations have specific meanings. Small body changes can have subtle psychological and emotional effects on patients. Grasp the appropriate body and language during communication, be natural yet solemn, rigorous yet full of warmth, pleasant but not exaggerated, and appropriately convey the conversational information and rich humanistic spirit of medical staff. At the same time, we pay attention to the patient's receptive psychology and aesthetic feelings, making the conversation more lively and infectious, and making doctor-patient communication more effective.

Doctor-patient communication skills 5. Effectiveness of communication

Based on patients’ different psychological activities and expectations as well as their emotional reactions at different stages of medical activities, the treatment of minor, severe and Slowly or urgently, effectively grasp the communication time, either in time or postpone it, or gradually deepen it in layers, or first highlight the key points and then take into account all aspects. Focusing on the procedures of medical activities, pay attention to the timeliness and communication effect of communication, and reflect the professionalism of medical staff. Human emotion and care.

Doctor-patient communication helps to discover and solve patients’ social and psychological problems and improves treatment effects. When patients go to the hospital to see a doctor, they hope to receive good medical services, reduce pain, and recover as soon as possible. As medical staff, we should fully understand the patient's mood, adopt a perspective-taking method, follow the idea of ??"if I were a patient", fully understand the patient's mood, and truly "think what the patient thinks and care about the patient's concerns."

Patience, meticulousness, enthusiasm and thoughtfulness enable patients to actively cooperate with treatment and significantly improve the treatment effect.

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