How to write a monthly work summary for front desk work? The front desk represents an intuitive image of the company. Therefore, our front desk must show the best of ourselves in our work, and we must be careful and considerate when receiving customers. The following is the relevant information about the monthly work summary of the front desk work that I have compiled for you. Welcome to read! Sample article 1 of monthly work summary for front desk work

During my work in September, I felt that I was already qualified for the job at the front desk. I am very adaptable to the working environment here; I can also accept the system requirements. I also have the confidence and ability to do this job well.

Since I have chosen this career and the company has accepted me, I have no reason not to work hard. Moreover, the management model here is very reasonable and the treatment is very humane. My colleagues are also very easy to get along with; they make me feel very warm. You can also work with peace of mind. Since I have not been working for a long time, I am not familiar with some operating procedures and have no work experience in this area. There are still many shortcomings in the work. In my future work, I will study more and make up for my shortcomings diligently. Strive to do the following:

1. Understand the importance of front desk work.

Although front desk work does not contribute as much or directly to the development of the company as the company's business, marketing, finance and other departments, since the company has set up this position, the leaders must think that its existence is necessary. Through thinking, I believe that no matter which position or job you are engaged in, it is part of the company's overall organizational structure and we are all working hard for the company's overall goals. For front desk work, it should be "the starting point of the company's image and service." Because for customers, the front desk is their first step in contacting the company and their first impression of the company, and the first impression is very important, so the front desk represents the company's image to a certain extent. At the same time, the company's customer service starts from welcoming guests at the front desk. A good start is half the success. Having an understanding of its importance prompted me to further think about how to do my job well.

2. Strive to improve service quality.

The main job of the front desk is to welcome customers and answer questions for customers (including transferring phone calls and sending and receiving express mails as you mentioned). Therefore, to do this job well, the most important thing is service attitude and service efficiency. ------You can then talk about how you pay attention to maintaining a good service attitude, such as smiling, being patient and meticulous, giving warm reminders, etc. In terms of improving efficiency, talk about how you pay attention to doing things quickly, efficiently, making no mistakes, etc. Refer to the requirements of the first inquiry responsibility system and try to satisfy every customer.

3. Strengthen the study of etiquette knowledge.

To do a good job in service, it is not enough to have good awareness. You must also learn relevant professional knowledge to avoid doing bad things with good intentions. For example, in your spare time, you can study etiquette knowledge and public relations. Understand the common sense of etiquette that must be observed when dealing with others, including sitting and standing postures, tone of voice, eyes, makeup, clothing matching, and techniques for answering customer questions, etc.

4. Strengthen communication with various departments of the company.

Understand the company's development status and the work content of each department. With this knowledge reserve, on the one hand, you can answer customers' questions timely and accurately, and transfer calls accurately. If there is no one in a certain department, we will remind the caller and briefly explain when someone will be available, or briefly answer the customer's questions to the best of our ability. At the same time, we can seize the appropriate opportunity to promote the company. Be a good bridge of communication between company departments and customers.

5. Strive to create a good front-end environment.

To maintain a good company image, you must not only pay attention to your own image, but also maintain good environmental hygiene so that customers have a pleasing feeling. Front Desk Work Monthly Work Summary Example 2

In September, as the company's front desk clerk, with the care of the leaders and the help of all my colleagues, I adapted to the front desk job and devoted myself to my work. , I have fulfilled my duties diligently, completed my own work diligently, and successfully completed various tasks assigned by the leadership. I have improved in all aspects, but there are also shortcomings. I need to continue to learn, accumulate work experience, and use what I have mastered in the future. In order to use my knowledge to make up for my own shortcomings, I will make the following report on my work since this month:

The front desk clerk is a service-oriented job and is relatively complicated.

1. Always stick to your job at the front desk, abide by the company's rules and regulations, do your job well, and do not leave at will

2. Responsible for the reception and registration of daily visitors At work, you should be generous and decent, and treat others politely. Ask the guests clearly about their purpose of visit and the company’s contact person. Visitors will wait for the meeting in the company’s reception room and do not enter the office area. No idle personnel or sales personnel are allowed to enter the company.

3. Strive to improve service quality. Answer every call carefully, memorize the extension number of each department, transfer calls strictly according to the company's guidelines, and keep confidentiality. When customers visit, we will always pay attention to maintaining a good service attitude and receive them warmly. Promote company culture to customers in the right environment and answer customer questions skillfully. Be welcoming with a smile, patient and meticulous, give warm reminders, etc. In my spare time I will learn more about telephone skills and etiquette.

Constantly recharge yourself to adapt to the company's rapid development.

4. Responsible for the company's document processing, printing, copying, and sending and receiving faxes.

5. Supervise the attendance of company employees, and do not allow people to clock in on behalf of others.

6. Supervise employees’ outing flow during working hours, and register the time, place and reason for outing.

7. Responsible for managing the daily maintenance of the company's plants and office equipment.

8. Responsible for the receipt and distribution of all types of letters, parcels, newspapers and periodicals of the company.

9. Responsible for the delivery and receipt of the company’s office supplies, registering office supplies in and out of the warehouse, and completing the reconciliation and inventory of office supplies.

10. According to the situation, the quantity of purified water needs to be purchased

11. Timely release the company website information and pay attention to the company website updates at any time.

12. Count and verify the monthly leave, sick and personal leave status of company personnel, and keep the leave request slips.

13. Responsible for company safety, turn off the company’s power equipment before leaving get off work every day, and check whether the windows are locked.

14. Count and verify the monthly leave, sick and personal leave status of company personnel, and keep the leave request slips.

15. Manage various office equipment, use them rationally and improve their efficiency, and promote frugality.

16. Responsible for the sanitation and arrangement of tables and chairs at the company's front desk or consultation reception room, and keeping them neat and tidy

17. Accept the work arrangements of the administrative manager and assist the personnel clerk in doing administrative work Other work of the department; conscientiously implement the management regulations of the target card and complete the work and tasks assigned by the department.

18. Focus on the overall situation and do not care about personal gains and losses. Regardless of whether it is working time or vacation time, if the company has temporary task assignments, I will obey the arrangement and actively cooperate without looking for reasons to shirk. As a member of Jingxin, I will dedicate myself to serving the company. Actively participate in activities organized by the company to strengthen the relationship between colleagues and communication between departments. And learn more about the company’s basic situation and business operations. Continuously lay the foundation for better work in the future.

The front desk is the starting point for displaying the company's image and services. For customers, the front desk is the first step for them to contact our company. It is the first impression of the company, which is very important. Therefore, the front desk represents the company's image to a certain extent. At the same time, the company's customer service starts from welcoming guests at the front desk. A good start is half the success. With the understanding of its importance, I must do my job seriously.

In October, I will devote myself to my future work with a new look, make a personal plan for October, and strive to carry out various tasks better. At the same time, I also hope to grow with the company,* **Make progress together! Sample article 3 of monthly work summary for front desk work

The September that is about to pass is a fulfilling, busy and happy month. Looking back on the past and looking forward to the future! Under the guidance of the company, with the care and help of department leaders and the friendly cooperation among colleagues, we have made a lot of progress in our work and study.

1. Improve service quality and standardize front desk services

The front desk is the starting point for displaying the company's image and services. For customers, the front desk is the first step for them to contact our company. It is the first impression of the company, which is very important. Therefore, the front desk represents the company's image to a certain extent. At the same time, the company's customer service starts from welcoming guests at the front desk. A good start is half the success. With an understanding of its importance, we must do our job seriously. Strive to improve service quality. Answer every phone call carefully, answer the response questions carefully and make records. At the same time, dispatch, transfer and report according to the departments or responsible persons involved in the information. When customers visit, we will always pay attention to maintaining a good service attitude and warm reception. Answer customer questions tactfully and in the right environment. Be welcoming with a smile, patient and meticulous, give warm reminders, etc. In our spare time we will learn more about telephone skills and service etiquette. Constantly recharge yourself to adapt to the company's rapid development.

According to record statistics, in September: Fill in the base price of steel and aluminum more than 80 times, receive visitors more than 30 times, order drinking water more than 30 times, make employee attendance sheets twice, and transfer phone calls more than 20 times , updated the address book 3 times, sent and received express delivery more than 10 times, took inventory of purchase subscriptions 3 times, sent and received faxes more than 50 times, printed documents more than 10 times, cleaned 8 times, transferred calls 4 times on weekends, registered fingerprints more than 10 times, etc.

2. Do a good job in warehouse management, take stock of the warehouse on time, and classify items well.

Strictly follow the company's system and ensure that every item entering and exiting is registered. Check the integrity of items in a timely manner and promptly report missing or damaged items to relevant departments for purchase or repair. According to statistics, from June 20xx to the present, various items from various departments have been put into the warehouse more than 20 times, and the items put into the warehouse are equipped with corresponding outbound records.

Third, we should focus on the overall situation and not care about personal gains and losses.

Whether it is working time or vacation time, the company has temporary task assignments, we all obey the arrangements, actively cooperate, and do not find reasons to shirk.

As a member of Huatian, we will dedicate ourselves to serving the company. Actively participate in activities organized by the company to strengthen the relationship between colleagues and communication between departments. And learn more about the company’s basic situation and business operations. Continuously lay the foundation for better work in the future.

Although the work at the front desk is sometimes relatively trivial, everything big and small must be done seriously. So we will do everything carefully.

Thanks to the department leaders for their teachings and the opportunity given to us by the company; through this month's work, I have clearly seen that I still have many shortcomings. In the days to come, we will strengthen our study and strive to do a better job!