Thank you for purchasing Chow Tai Sang Jewellery products! If you encounter any problems in wearing and maintaining jewelry, or have any comments and suggestions on our products and services, please call the national toll-free hotline in Zhou Dasheng at 800-830-6248, and we will provide you with perfect service.

Rest assured shopping commitment:

When buying Chow Tai Sang Jewellery, you can enjoy the following quality services with valid shopping vouchers such as sales receipts (or invoices), inspection certificates and after-sales service manuals:

1. Get the jewelry inspection certificate from the authoritative national quality inspection agency for free.

2. Free lifelong maintenance services such as cleaning, polishing, shaping and stone fixing.

3. There are free lettering (letters and numbers) and circle changing services;

4. Enjoy tailor-made services and change service;

5. Enjoy the old-for-new service and the old-for-new service;

6. When the jewelry you buy is damaged due to non-quality reasons, you can waive the maintenance fee and only charge the material fee;

Relevant rules shall be formulated separately. Please consult the clerk of Chow Tai Sang Jewellery Counter in detail when shopping.

Discount service details:

After purchasing Chow Tai Sang Jewellery, you can enjoy the trade-in service according to the following rules:

1. The original goods must be intact inlaid ornaments;

2. Customers must carry sales receipts (or invoices), inspection certificates, after-sales service manuals and other valid shopping vouchers;

3. The preferential price enjoyed by customers when exchanging old ones for new ones depends on the current preferential standard of the exchange counter;

4. When customers enjoy the trade-in service, they must perform certain re-inspection procedures;

5. Trade-in service is only conducted at the Zhou Dasheng counter of the original store or designated store;

6. Customers must abide by the relevant regulations of the mall when enjoying the trade-in service;

7. If the actual selling price of the inlaid ornaments selected by customers is higher than the original purchase price of the store 1000 yuan (inclusive), no depreciation fee will be charged; if it is less than 1000 yuan, a depreciation fee of 200-500 yuan will be charged (except for returning the original goods).

8. Customers will no longer enjoy any gifts when exchanging old ones for new ones.

Cleaning and maintenance of jewelry;

(1) Jewelry Cleaning

★ Cleaning of precious metal jewelry

Daily cleaning method of gold, gold and platinum ornaments: soak in alkaline cleaner, brush with soft brush, then rinse with clear water, finally try it with soft suede or soft wipe and dry it.

★ Cleaning of jewelry

Daily cleaning method of jewelry: first put the jewelry in a shallow container filled with warm water and diluted soap solution, soak it for 30 minutes, then brush it lightly with a soft brush, then rinse it with clear water, and then dry it with a soft cotton cloth (if you want to pay attention to the moderate water flow when cleaning in the pool, you'd better close the valve first to avoid the jewelry falling off and losing).

(2) Jewelry maintenance

★ Avoid contact with cosmetics, acid and alkali substances and grease, so as not to affect the luster of diamonds, and bleach will cause spots on metals;

Pay attention to avoid friction and collision with hard objects. Although diamonds are hard and wear-resistant, according to their grain direction, they will be damaged if they are hit hard.

★ When wearing jewelry, try to reduce the pull and friction of external force to prevent the jewelry structure from deformation and fracture; Avoid high temperature, sun exposure or gathering cold and heat;

★ Pay attention to separate different kinds of jewelry with different hardness when collecting to avoid contact with each other;

★ When taking a bath, sleeping or exercising, you should take off your jewelry and put it in a jewelry box or jewelry bag at any time to avoid loss or accidental injury;

★ Gold, platinum and 18K ornaments should be worn separately to prevent the ornaments from discoloring;

★ Jewelry can be sent to Chow Tai Sang Jewelry Counter for diamond looseness inspection and free maintenance and renovation service every three months.

Tips:

Dear customers, in order to safeguard your legitimate rights and interests and enjoy our sincere service normally, please properly keep the original valid shopping vouchers such as sales receipts (or invoices), inspection certificates and after-sales service manuals (Chow Tai Sang Jewelry Company has the right to ask customers to provide the above vouchers when enjoying after-sales service).

Donor card points exchange rules

Eligibility for donor card application:

All customers who spend more than RMB 65,438+0,000 (inclusive) at Chow Tai Sang Jewellery Counter have the right to apply for Chow Tai Sang Jewellery Gold Master Card.

The level and cumulative consumption of benefactor card

(Unit: Yuan) Correspondence:

Standard card: 1000 (inclusive) ~5000 (inclusive)

Silver card: 5000~ 15000 (inclusive)

Gold card: 15000~30000 (inclusive)

Diamond card: > thirty thousand

Application method: Fill in the registration form of Chow Tai Sang Jewellery benefactor card truly, clearly and completely with valid shopping vouchers such as sales receipts. Chow Tai Sang Jewelry Company has the final review and decision on the application.

Integral standard: whether it is inlaid jewelry or pure gold jewelry, one point will be accumulated for every dollar spent.

Benefits of holding a card * * * *:

1, giving priority to the shopping discount provided by Chow Tai Sang Jewellery;

2. Give priority to the latest preferential policies and service information of Chow Tai Sang Jewellery;

3. Shopping points are automatically accumulated, and the level of benefactor card is automatically upgraded with the integral value;

4. Birthdays, wedding anniversaries and other special days will have the opportunity to receive special blessings or mysterious gifts from Chow Tai Sang Jewellery;

5. When spending again, you can enjoy many services such as grading exchange of Chow Tai Sang Jewellery points.

Rules for redemption of points: standard cards only participate in the accumulation of points, not in the redemption of points.

Silver card: 100 points = 1.00 yuan.

Gold card: 100 points = 1. 10 yuan.

Diamond card: 100 points = 1.20 yuan.

Tips:

1. When the cardholder goes to Chow Tai Sang Jewellery Counter for consumption again, he must present Chow Tai Sang Jewellery benefactor card and customer service manual at the same time.

2. The points in the card can be used in cash (if the mall has restrictions on this activity or commodity discount, customers can exchange the points for gifts of the corresponding amount in the store), and the points consumed by the points will be deducted from the accumulated points.

3. When the cardholder spends points, the original benefactor card level remains unchanged.

4. Consumption points are not transferable.

Card-issuing users before 2007 1 month 1 day should follow the original service commitment. Users who issue cards after 2007 1 month 1 day will be bound by the new rules, and their points will be valid for two years from the date of issuing the cards. Within the validity period of the above points, if the cardholder spends again at Chow Tai Sang Jewelry Counter, the validity period of the points will be automatically extended for two years from the date of consumption; If there is no record of re-consumption, the points will be cleared automatically, but the card level is still valid. Chow Tai Sang Jewellery Company owns the ownership of the benefactor card.

Further reading: How to buy insurance, which is good, and teach you how to avoid these "pits" of insurance.