Japan's largest cosmetics manufacturer has a specialty store in Ginza, Tokyo, and its business is very prosperous. The secret of this store's success is silent service. In view of the strong ability of modern women to choose their own cosmetics, they set a rule for salespeople that many businesses will not agree with: unless customers take the initiative to ask, salespeople must never interfere, and they should create a shopping atmosphere for these customers to choose their own products completely. This unique approach has been welcomed by many women, so shops always have relatively fixed consumer groups.
Coincidentally, there is a famous lingerie franchise store in Hong Kong. The store door is closed, and there are two female security guards and a cashier at the door. There is an unwritten rule in this shop that men are not allowed in. Mirrors are hung around the store, and all kinds of women's underwear are placed on the shelves. At the same time, there are promotional materials and soft rulers on the shelves, such as the measurement method of women's measurements and the underwear wearing guide. There is not a clerk in the whole shop. Customers can take off their clothes in the spacious shop and try on all kinds of underwear at will until they are satisfied. Because of the variety of underwear in this store, few women who enter this store go home empty-handed. The owner of this store skillfully grasped the subtle psychology of women when buying underwear, attracted more and more consumers, and the business naturally prospered.
The inventor Edison wanted to sell an invention to build a laboratory. But because I am not familiar with the market and don't know how much I can sell, I will discuss it with my wife. My wife didn't know how much this technology was worth, so she gritted her teeth and said categorically: $20,000. Edison said with a smile, 20 thousand dollars is too much, isn't it?
A businessman came here, saw this invention and wanted to buy it. During the negotiation, when the businessman asked about the price, Edison felt that $20,000 was too high, so he was embarrassed to speak and had to keep silent. The businessman asked several times and finally said, I'll make an offer first. How about 65438+ million dollars? Edison was overjoyed and made a deal with the businessman on the spot.
Goodman, a professor of psychology at the University of California, once said: Silence can adjust the rhythm of speaking and listening. The function of silence in conversation is equivalent to that of zero in mathematics. Although it is zero, it is crucial. Without silence, all communication cannot be carried out. This theory was later summarized as Goodman's law, which is the law of silence.
In practical work, it is very important to be good at performance, but it is also a superhuman wisdom to know how to keep silent in time. If we can use it flexibly, it will be of great help to our cause. It is often said that silence is golden and openness is silver. A simple sentence tells an important law in workplace communication. As a manager, you often have to talk more when communicating with your subordinates, but have you ever thought that your talkativeness has caused dissatisfaction among your subordinates?
Don't think that being an all-encompassing manager is an excellent manager. Your nagging and nagging will make people around you lose track of the main points of your speech. Young subordinates will think that your mother-in-law is not refreshing enough; Older subordinates will think you don't respect them and deny their ability to do things. Over time, you will become the object of their boredom and the person they don't want to get close to. In fact, proper silence is a jewel of wisdom for you to deal with your subordinates. If used properly, there will be unexpected gains.
Communicate your requirements and expectations to your subordinates concisely, and then explain the precautions clearly when necessary, then you can keep silent and leave a quiet space for your subordinates to consider specific steps. When their ideas are inaccurate and incomplete, you can supplement them appropriately and give timely guidance, but don't deprive your subordinates of the opportunity to speak and think.
As a leader, when you want to criticize employees, proper silence will be better than what they tell you with their voices. Because everyone has self-esteem, it is even more important to feel dignified when you are an adult. Maybe you just want to persuade him earnestly, and there is no other intention, but it is likely to hurt the self-esteem of subordinates invisibly and make them feel embarrassed. When the jar is broken, it will not be worth the loss.
If you remain silent after moderate criticism, I believe this is a deterrent to the parties. ~ On the one hand, subordinates will thank you for saving face for them, on the other hand, it also shows your broad mind. Your silence is not an accommodation to mistakes, but a space for introspection.
In fact, not only that, when there is a dispute between employees, proper silence can also be your last resort. In order to seek a statement, both parties to the dispute may pull you into their authority and let you arbitrate. You must never take a stand without careful consideration. Even if you already know who's right and who's wrong, when the two sides are still arguing and no one is willing to give in, your arbitration will not achieve the expected effect at all, and it will only hurt one party's self-esteem and think that you are deliberately partial. At this point, proper silence is your best choice. When both sides are calm, you can make a fair evaluation, which will get twice the result with half the effort.
In the workplace, it seems easy for a gossip to find a living environment. When there is such a small group of people who like to snitch in your organization, the best way to treat them is to keep silent. Of course, this silence is not a connivance of rumors, but to some extent prevents the spread of rumors. If you show interest in those gossips, they will be more unscrupulous and will make a big fuss about it. Your good interpersonal relationship will be messed up then. And if you choose silence, they will leave you in a boring way, and gossip will lose its source of communication.
No matter on any occasion, proper silence is a silent weapon for you to deal with interpersonal relationships, which will make your communication with subordinates unimpeded. As we all know, talking with people is an indispensable way of communication in interpersonal communication, but in some cases, proper silence is more likely to have a deterrent effect than arguing at the top of one's lungs, and it is easier to convince the other party. In the workplace, silence is not only a silent language, but also a wonderful art in interpersonal communication, and it can reach the realm of being told better in silence than in voice.
There is a story in ancient China, in which an emissary from a small country came to China to pay tribute to three identical gold people. The emperor liked it very much, but the messenger of the small country asked the emperor to give an answer. The question is: who is the most valuable among the three gold people? The emperor thought hard and asked the jeweler to check, weigh and watch the work, all of which were exactly the same. The emperor was distressed to see that the deadline required by the messenger was coming. If he can't give a correct answer, he will inevitably become the laughing stock of a small country, and a big country doesn't even understand this question, does it? Finally, an old minister who abdicated appeared. He said, don't worry, your majesty, I have an idea. The emperor invited the emissary to the main hall, and the old minister confidently took three straws and inserted them into the ear of the first gold man. The straw came out of the other ear. The straw of the second gold man fell out directly from his mouth, and the straw of the third gold man fell into his stomach without a sound. The old minister said: the third gold man is the most valuable! The messenger nodded appreciatively and went back with the answer.
The veteran in this story is really clever. Indeed, God has arranged for man to have two ears and one mouth. Its purpose is nothing more than making people listen more and talk less. In life, we will also find that smart people are often bad at talking, while those who are good at talking are few and far between. As the old saying goes, people should keep their mouths shut; Confucius also said that a gentleman speaks but doesn't do it. All kinds of phenomena show that the best way for a person to be valuable and do things in a down-to-earth manner is to be good at listening, learn more from other people's experience and work hard silently. In short, talking less is to calm down, talking less is to avoid trouble, talking less is to not waste time, and talking less is to keep yourself awake and really know what you should do. From this aspect, we can judge whether a person will be silent and judge the situation. Only a person who is good at have it both ways can open my muddy sails and build a bridge on the deep sea.
A keen quote
1, find pleasure from observation and find the answer from details. Cheng qiaolu
2. The detail lies in observation, and success lies in accumulation. Emerson
Anyone who pays attention to observation and perseverance will become a genius unconsciously. barrier
In the field of observation, opportunities only favor those who are prepared. Pasteur
You can find your wealth and fun through observation. Zhou Xian
6. don't measure a person's virtue from special actions, but observe it from daily life behavior. pascal
7. All reasoning must come from observation and experiment. "Galileo"
8. Observation is not difficult, as long as you are willing to be careful. Cao Shengyao
9. The three conditions of learning are: more observation, more hardship and more research. Galffy Lao
10, experience is the result of observation. Shakespeare
1 1. Observation is as important to children as sunlight, air and moisture are to plants. Here, observation is the most important intellectual energy. Suhomlinski
12, observation is the essence of success. Szu-Yuan Lee
13, it is the problem that inspires us to learn, practice and observe. Baupol
14, careful observation of small things is the secret of success in career, art, science and life. Smyer
15, to measure a person's true character, we only need to observe what he did when he thought no one had found out. Macaulay
16, observation, experiment and analysis are common methods in scientific work. Li Siguang
17, talk. An excellent observation is to analyze whether things are self-contained and make choices.
18. The harmonious application of observation and experience in life is wisdom. Goncharov
19, observation and accumulation are your successful friends. Wang Xining
20. Carefully observe the reasons why those arrogant, unchanging and arbitrary dinosaurs in the industry fell down overnight.
2 1. A thorough observation is always like a polished mirror. Can you see through the problem, clear the fog and seek the correct answer? Ficus fujianensis
22. Observation can make people great. Wang pengxi
23. Observe the winners with your heart, and don't always pay attention to the losers. Steve Chen
24. Look for mystery in observation and find happiness in mystery. Ding Langyi
25. Only those who are good at observing will find the mystery from it. Sun weilan
26, should be carefully observed in order to understand; We should try to understand in order to take action. Romain Rolland
27. If you want to know yourself, you must observe the behavior of others. If you want to know others, please observe your heart. Schiller
28. Observe, observe and observe again. Pavlov
29. If you want to see the truth, pay close attention to it everywhere. Fan Song
30. Keen observation, diligent thinking, good at synthesis and innovation. Song Shuhe
3 1. In the field of observation, opportunities only favor prepared minds.
32. Life needs careful observation and rational thinking to get fresh and rich writing materials.
33. Observation determines a person's fate. Sun yiya
Do it yourself, move your hands, and observe with your own eyes. This is the highest principle of our experimental work. Pavlov
35, from the careful observation of small things to find out the way to discover the mysteries of nature.
36. The more complete the rules, the better the observation. Descartes
37. Live, observe, listen, experience, create and grow.
38. No matter how powerful a company is, it is impossible to be complacent. It must always be alert to changes in the internal and external environment of the company.
39. I have neither outstanding understanding nor extraordinary wit. It's just that my ability to perceive things that are fleeting and observe them carefully may be above ordinary people.
40. The results of observation and discovery are the most perfect. a surname
He who is good at seizing opportunities is a hero.
1, the wise change with time, and the wise guide the situation. Huan Kuan
The opportunity comes, as short as lightning, and it depends on you to use it without thinking. -Balzac
Waiting for the right moment is a very clumsy behavior. anonymous
It's your own business to blame others for ruining the opportunity. anonymous
A person must create opportunities for himself, just as he often finds opportunities. bacon
Angels visited us, but we didn't know until they left. anonymous
7. Life is a dangerous narrow valley, only brave people can cross it. Michelle Penn
8. If the opportunity doesn't come, create it yourself. -Bullying Miles
9. The only and most provable cause and effect in the world; You will get as much as you work hard. anonymous
10, can't find a place to get it. Nai'an Shi
1 1. Smart people always seize the opportunity and turn it into a bright future. -Toe Fuller
12, the hardest thing in life is to choose. mole
13, life is full of opportunities and changes. When people are most proud, they also have the greatest misfortune. -Aristotle
14, the secret of success in life is to seize a good opportunity when it comes. Disraeli
15, when people are nervous, they will hesitate to talk about things and delay things. The result of procrastination is that people feel depressed and unable to move. -Shakespeare
16. If human beings can't take advantage of opportunities, opportunities will flow into the vast sea with the waves of time and become eggs that won't hatch. George? Elliott
17, people can't create opportunities, but they can seize those opportunities that have already appeared. -Shelley
No winner believes in opportunity. -Nietzsche
19, the opportunity is only once, once missed, it will never happen again. -Browning
20, good times are hard to come by, great moments in life, don't do the reunion of old dreams. anonymous
2 1, those who come but can't lose have a chance, and those who jump but can't lose have a chance. -Su Shi
22. The gentleman hides the device in his body and waits for the opportunity. anonymous
23. Progress means that the goal is constantly advancing, the stage is constantly changing, and the vision is constantly changing. Hugo
24. Only some great advantages of talent can not make a hero, but also depends on luck. La Roshko
25. A gambler who has devoted his life to gambling is full of confidence in his own strength when he dares to act rashly, and thinks that bold adventure is the only form. -Zweig
26. Opportunities only favor those who are prepared. Pasteur
27. Opportunity is to occasionally fill a gap in your favor among all kinds of things and between the operation of many complicated factors. anonymous
28. What's the use of opportunities for those who can't make use of them? Just as the wind is only the motivation of people who can use it. Simon
29. Opportunities will not come to you; Only people look for opportunities. Dickens
30. It's now or never. -Zhang Jiuling
3 1. When a good flower is in full bloom, it should be picked first. Be careful not to wait for the beautiful scenery, otherwise it will wither in an instant and fall on the dust. -Shakespeare
32. The history of discovery shows that opportunities play an important role, but on the other hand, even in those discoveries that are successful because of opportunities, opportunities only play a part. William Lan Beardmore Beveridge
33. What's the use of timing for those who can't take advantage of it? An unfertilized egg will be washed into waste by the tide of time. eliot
Be careful, young helmsman, don't let your rope loose, don't let your anchor sway, and don't drift away before you realize it. -Rousseau
When a good opportunity appears in front of us, we should seize it in time and make use of it. This is a great art of life. -Johnson
It is one thing to talk about theory leisurely, and it is another to put ideas into practice, especially when decisive decisions are needed. -romain rolland
37. When riding with the wind, pull up the awning. Cervantes
38. No matter how much people brag about their great actions, they are often just the product of opportunities, not the result of great intentions. La Rochefoucauld
A wise man creates more opportunities than he gets. bacon
40. Only fools wait for opportunities, while wise men create them. bacon
4 1, in the event of marriage, opportunity and fate are often indistinguishable and unpredictable. -Australians
42. Luck is a mirror, which breaks when it shines brightest. -Montaigne
43. Luck is as round as a ball, so naturally, it doesn't always fall on the kindest and noblest people. -Beethoven
44. Stupid behavior will make people fall into poverty; Timely action can make people rich. clark
45. Because of being too cautious, people will not pay enough attention to opportunities and will miss them. -Rousseau
46, a person has calculated, if you don't hurry up, it will be too late to regret. -Dante
47. No matter what a person does, he will give up completely if he loses the right opportunity and favorable opportunity. -Plato
48. A wise man creates more opportunities than he finds. bacon
49. If you can't seize the opportunity, you will get down to earth and accomplish nothing all your life. -Shakespeare
50. Pay attention to any profitable moment. When the opportunity comes, don't miss it and regret it for a lifetime. anonymous
5 1. Luck comes every month, but if you are not ready for it, you may miss it. anonymous
Like the meeting of seagulls and waves, we meet and come near. The seagulls flew away, the waves rolled away and we parted. Tagore
53. Anyone who is timid for a moment may let go of the sweet bait that luck extends to him at this moment. -Dumas
54. You have a successful career, don't think that it is brought to you by the God of Destiny. The god of "destiny" does not have this power itself, but is dominated by the god of "discrimination". John Dulaiden
There are many successful people in the world, not necessarily because they are stronger than you, but only because they are bolder than you. bacon
56. When the world is working together, it is not free to transport heroes. -Luo Yin
57. The most important thing in life is to know when to seize opportunities, and the second is to know when to give up benefits. Disraeli
58. People who are good at seizing opportunities are heroes. -Goethe
59, the weak missed the opportunity, the strong created the opportunity, there is no opportunity. This is the best confession of the weak. anonymous
60. People should look at the opportunity like a thousand eyes before they start to do things, but they should seize the opportunity like a thousand hands when they do it. bacon
Talk about the sadness of being unsociable.
1, not good at communication and expression.
2. Is there no way out for people like me who are unsociable, will not speak against their will and are not good at pleasing?
3. I suddenly found myself unsuitable for living in groups, suitable for seclusion, unsociable, straightforward and fond of being alone.
4, thank you, willing to talk to me, just because I am not good at communication, so many times I just smile.
5, not good at communicating with people, can't see the face behind the mask, just want to live in your own circle is a bit too difficult.
6. I am really not good at communication, which has made many close friends in the past farewell. Regret is useless, useless.
7. I am dumb and can't speak. I'm not good at communication, but I really want to know you.
8. I am not an introvert, and I have never been so unsociable.
9. Actually, I'm not withdrawn, even lively and cheerful, but I'm not good at communication and I'm too lazy to run a relationship.
10, cold, wooden, introverted, not good at expressing self-feelings, good at forbearing emotions, not easy to tell others, and not sociable. I think it should be live high, no exaggeration, no affectation, no impatience!
1 1, it's wrong not to get married, it's wrong to do freelance work, and it's wrong not to be sociable.
12, maybe my personality is really not good at communication. Deal with problems.
13, I am an unsociable person and always wary of strangers.
14, not good at communication, unwilling to express, unwilling to contact new groups.
15, not good at communication: it means that others are happy to tell you interesting things, but you don't know how to answer them, just giggle.
16, so it's true. I am suitable for being quiet and lonely. I may be really bad at communication, so let me be silent.
17, for an unsociable mother, it is really stubborn to make an appointment for her children.
18, I'm not perfect, I'm not strong, I have no background, I have no ability, I'm not good at communication, I don't have a strong heart, but I can't go on like this, because I'm a daughter and a wife, but I'm a mother!
19, it's not good at all, unpleasant and unsociable.
20, not good at communication, is a vicious girl.
2 1. Make yourself sick. Others are not good at communication and have no interest in getting to know you.
22. I am not good at communication, and I don't want to cater to it deliberately.
I like to go my own way more and more. I'm not sociable and I don't want to please you.
24. I am a fat house that is not suitable for sports and is not good at socializing.
I'm not sociable, but it's nice to meet you.
26, not good at communication, don't bother me when I don't laugh, you should know that you are a person who loves to laugh.
27, not good at communication, too lazy to be humorous, not interested in knowing you.
28. I am an unsociable idiot.
29. I am really a bad communicator. I have no spare energy to care about other people's lives and ideas. I welcome you when you come, but I won't stay when you leave. Then in my life, there is only you.