In order to reduce the increasing pressure of traditional letters and visits, Xiamen Municipal Party Committee and Municipal Government actively expanded the channels of letters and visits, officially opened the mayor's special telephone number 968 123 on July 6, 2004, and renamed the government mailbox as "the mayor's special mailbox".

20 17 in order to realize the "No.1 external" and unified coordination of government hotline service, and further improve the quality of convenience services, Xiamen has built a 12345 convenience service platform based on the 968 123 mayor's special line platform. On July 1 day, Xiamen municipal government hotline 12345 was put into trial operation.

20 18 65438+ 10/day, Xiamen 1 2345 convenience service platform was launched, 12345 government hotline was officially opened, and it coexisted with 968 123 mayor's special line, * *

Extended data:

Notice of Acceptance Time of Telephone Letters and Visits

The answering time of Xiamen "12345" government hotline is 7×24h, and the answering time on holidays is subject to the announcement or recording prompt.

Acceptance scope

(1) Consultation: including consultation on government information such as administrative functions, responsibilities, policies and regulations, and working procedures;

(2) Complaints: including complaints about administrative management, social management, public services and other convenience services;

(3) Suggestions: including opinions and suggestions on administrative management, social management and public services;

(4) Help category: including management and service help within the scope of administrative functions and powers;

(5) Letters and visits: including complaints, exposures and accusations against people's governments at all levels in the city and their departments and staff, enterprises and institutions providing public services and their staff, personnel appointed and dispatched by administrative organs in social organizations or other enterprises and institutions, neighborhood (village) committees and their staff.

The following complaints will not be accepted

(a) involving state secrets, commercial secrets and personal privacy;

(two) involving the functions of the National People's Congress, the Chinese People's Political Consultative Conference, discipline inspection and supervision, courts, procuratorates, the army and the armed police;

(3) It has been or should be settled through legal channels such as litigation, arbitration and administrative reconsideration;

(four) the departments and units that have the right to deal with it have accepted or are dealing with it;

(five) the claim for compensation has been dealt with according to law, and the claimant still makes a claim for compensation with the same facts and reasons;

(six) there are no new facts or reasons for the application for review or review and review opinions;

(7) The settlement has been completed before May 1 2005, and no new facts or reasons have been put forward;

(eight) reflect the problem belongs to 1 10, 1 19, 122 and other emergency help systems;

(nine) non administrative areas of our city;

(ten) other acts in violation of laws, regulations and rules.

Processing time limit

(a) consultation matters, completed and answered within 2 working days;

(2) The complaint 10 shall be settled and answered within 0 working days, and it shall be settled and answered within 3 working days after being included in the convenience service list;

(three) suggestions, completed and answered within 5 working days;

(four) matters for help, and reply within 3 working days. The undertaker shall take the initiative to contact the applicant for information within 1 working days after receiving it;

(5) Letters and visits should be settled and answered within 20 working days. The organizer shall, within 2 working days after receiving it, contact the complainant to understand the situation.

Matters needing attention

(1) After dialing the Xiamen "12345" government hotline, you should inform the operator of your real name, contact number and other contents. If the caller asks to keep his name or contact number confidential, he must take the initiative to ask;

(two) to reflect the problem to be realistic, not exaggerated, not concealed, and strive to express accurately (such as time, place, reason, name, etc.), concise.

References:

Introduction to Xiamen 12345 Center: Instructions for Telephone Letters and Calls