1, which can be returned within 7 days from the actual receipt date, and can be exchanged within 15 days;

2. The reasons for the return include the quality of the goods; The bracelet is not assembled properly and the structure is not firm, which affects the use; Precious metals, jewelry and inlaid products thereof are not in conformity with the grade marked on the invoice or jewelry label; It is identified as unqualified goods by the legally authorized department; The surface of yellow and platinum ornaments is lack of plating, dyeing, scratching and hammering, which affects the appearance; The contents of gold, platinum, palladium products and gold in precious metals, jewelry and its inlays are not enough to be marked on invoices or jewelry labels;

3, lost jewelry can not be returned, wearing jewelry inadvertently caused by discoloration, spots, pollution, breakage, deformation, cracking, loosening, falling rocks, scratches and so on. Will not be returned.

legal ground

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 24 If the goods or services provided by the business operators who have the obligation to return, replace or repair do not meet the quality requirements, consumers may return the goods according to the provisions of the state and the agreement of the parties concerned, or require the business operators to fulfill the obligation of replacement or repair. If there is no state regulation and agreement between the parties, consumers can return the goods within seven days from the date of receipt; After seven days, consumers who meet the statutory conditions for terminating the contract can return the goods in time. If it does not meet the statutory conditions for terminating the contract, it may require the operator to fulfill the obligations of replacement and repair.

Where goods are returned, replaced or repaired in accordance with the provisions of the preceding paragraph, the business operator shall bear the necessary expenses such as transportation. Twenty-fifth no reason to return the system operators use the Internet, television, telephone, mail order and other ways to sell goods, consumers have the right to return the goods within seven days from the date of receipt, without giving reasons, except for the following goods:

(1) ordered by consumers;

(2) Fresh and perishable;

(3) Digital commodities such as audio-visual products and computer software downloaded or unpacked by consumers online;

(4) newspaper delivery.

In addition to the goods listed in the preceding paragraph, other goods that are not suitable for return according to the nature of the goods and confirmed by consumers at the time of purchase are not returned without reason.

The goods returned by consumers shall be in good condition. The business operator shall refund the commodity price paid by the consumer within seven days from the date of receiving the return. The return freight is borne by the consumer; Unless otherwise agreed between the operator and the consumer, such agreement shall prevail.