If consumers buy fakes in shopping malls and shops with legal management rights, there are five main ways and means to protect their rights: negotiate with operators; Request consumers' associations or other mediation organizations established according to law to mediate, and complain to the relevant administrative departments; According to the arbitration agreement reached with the operator, apply to an arbitration institution for arbitration. In addition, consumers who buy fake goods in shopping malls have the right to ask the shopping malls to increase compensation for their losses, and the increased compensation amount is three times the purchase price or the service fee; If the amount of additional compensation is less than that of 500 yuan, it shall be 500 yuan. Loss, and have the right to demand punitive damages of less than twice. When buying jewelry that should have a professional appraisal certificate, such as jade, let the store show the relevant business certificate. After purchase, you should ask the seller for invoices, warranty cards, product manuals and other legal documents or receipts. , and check whether the price and brand of the purchased goods are consistent in person, so as to protect rights. For more questions about rights protection, when shopping, consumers should first ask the seller for invoices, credit cards, warranty cards, product manuals and other vouchers or receipts, and check in person whether the brand and price of the purchased products are clearly filled in. Secondly, we should understand the provisions of laws and regulations and related rights. At present, the laws and regulations mainly include consumer protection law, product quality law and general principles of civil law. The rights enjoyed by consumers include the right to safety, the right to know, the right to choose independently, the right to fair trade, the right to claim compensation, the right to acquire knowledge, the right to personality, and the right to supervise and report.

What should I do if I buy a fake?

1. If you buy a fake in a physical store, go to the store to explain the situation and apply for a claim or exchange.

If the other party refuses to complain to the consumer association or bring a lawsuit to the court, selling fake goods is fraud.

If you buy a fake online, you can see it is a fake when you sign for it. Just refuse the goods directly. After receiving the goods, if it is found to be a fake, first negotiate with the seller for a refund. If the seller does not agree to the refund, it is necessary to collect evidence about the fake goods as much as possible, find a human customer service to report the complaint, and then the relevant departments will handle it.

Legal basis:

Article 55 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests

If an operator commits fraud in providing goods or services, it shall increase the compensation for the losses suffered by consumers as required, and the compensation amount shall be three times the price of the goods purchased by consumers or the cost of receiving services; If the amount of additional compensation is less than that of 500 yuan, it shall be 500 yuan. Where there are other provisions in the law, those provisions shall prevail.