Jewelry store etiquette

put on

1, the dress should be neat and generous, the color should be steady, and there should be no holes and patches. Buttons should be buttoned properly, without tripping, and sleeves should not be rolled up.

Male employees should wear shirts, pants and ties during working hours. Female employees should wear sleeved shirts, trousers, suit skirts or sleeve skirts.

3. Shorts, short skirts (above the knee 10 cm) and sleeveless, backless and bare-chested clothes are not suitable for working hours.

4. Work badges must be worn during working hours and correctly worn on the left chest. You can't wear them outside shopping malls and offices unless you need to work.

5. Male employees should wear dark leather shoes while female employees should wear stockings and leather shoes. Silk stockings should not be taken off the thread, and the upper end should not show the skirt. Shoes should be kept clean. You can't wear slippers, boots or socks to work.

appear

1. Hair should be trimmed, combed and kept clean. It is forbidden to comb strange hairstyles. Male employees are not allowed to have long hair (to the extent that the feet are not covered behind the ears and the collar), and it is forbidden to shave their heads and grow beards. Female employees should keep long hair and fix it with hair bands or hairpins.

2. Female employees advocate light makeup at work, not heavy makeup. Male employees should not wear makeup.

3. Nails should be trimmed and kept clean, and long nails are not allowed.

4, before going to work, don't eat onions, garlic and other foods with peculiar smell, don't drink alcoholic drinks, to ensure oral cleanliness.

5, before entering the job should pay attention to timely check and organize personal instrument.

The content/manner of speech

1, keep smiling when receiving people and things.

2. Customers and visitors should take the initiative to say hello, be friendly and sincere, and leave a good first impression on each other.

When talking with customers and colleagues, you should concentrate and listen carefully.

4. Promote civilized language. Please. Word,? Thanks? Never leave your mouth, never talk? Service taboo? .

Under normal circumstances, employees should speak Mandarin. When receiving customers, you should use a language you can understand.

6. Pay attention to address customers and visiting guests. Sir? 、? Miss? 、? Lady? Or? What about you? If you know your last name, you should pay attention to your address. Can't talk when talking about a third party? Him? , should be called? That gentleman? Or? That lady (lady)? .

bearing

1, should maintain good manners and mental outlook.

2, sitting posture should be correct, can not cross your legs.

3. When standing, do it: abdomen, chest, eyes looking straight ahead, hands hanging down naturally or behind your back. Don't stagger, hunch, shrug, tuck, etc. Don't cross your arms on your hips.

4. Don't walk shoulder to shoulder, arm in arm or arm in arm. When meeting a customer, walk aside, not between two people. Ask someone to get out of the way and say sorry. Don't run in the workplace unless it is necessary for work.

5. No spitting, littering, ear picking, nose picking, manicure, knocking on the counter, stamping, taking off shoes and stretching in public.

6. Never point your finger, head or object at customers or give directions to others. When indicating the direction by hand, it is required that the two arms are straight, the four fingers are close together, the thumb is naturally bent, and the palm is naturally upward.

7. During working hours, no joking, chatting, talking loudly, shouting, humming or whistling are allowed.

8. When receiving customers in public or coughing or sneezing, turn around and no one is there. Say when you turn around? Excuse me. ; Cover your mouth with your hand when yawning.

9. Pay attention to self-control and don't quarrel with customers, customers and colleagues under any circumstances.

10, managers at all levels should not reprimand employees in front of customers or customers.

1 1. Don't eat food unrelated to work and read books, newspapers and magazines unrelated to work.

Telephone etiquette

1. Answer the phone within three rings.

2. You should say:? Hello, jewelry. ?

Please take the initiative to apologize when you ask the other party to wait during the call. Excuse me, please wait a moment. ?

4. If the received call is not within the business scope, it should be transferred to relevant business personnel as soon as possible. Unable to contact, it shall be recorded in writing and informed in time.

5. Be polite when answering the wrong phone.

6. Be prepared before calling. Make the call simple and clear. Don't chat on the phone.

7. When the call is over, you can't hang up until the customer, customer or superior leader hangs up.

8. Don't imitate the tone of others, don't make excessive jokes, and don't spread statements that are not conducive to unity.

Jewelry store service etiquette

1. Kindly entertain guests to visit the store and let them choose freely. It's best not to deliberately influence customers' intentions, or to nag. Tell the customer politely: Please call me if you need any service. ?

2, if necessary, should take the initiative to provide help to customers, if the guest brought a big bag of things, you can tell him where to put things or can temporarily put them. In rainy days, you can help guests collect umbrellas and keep them for them.

When customers have questions, they should answer them in a professional and pleasant way. Don't look impatient or ask questions without knowing it. Careful salespeople can observe customers' mentality and needs in time, provide good suggestions, give a simple and clear introduction to the goods, and explain the characteristics, contents, components and uses of the goods in an efficient way to help customers choose.

4. Don't ignore the people who accompany the guests, and greet them equally, which may also arouse their desire to buy.

When talking with customers, you should use the tone of inquiry and discussion, and don't use the tone of coercion or threat to make customers have to buy, which will make people feel unhappy. When a customer tries it out or tries it on, it is advisable to ask the customer's satisfaction first, instead of just praising the superiority of the product.

6. The clerk should also pay attention to the service quality after the goods are sold. It should not be too realistic to think that money is enough. It's about packaging the goods and presenting them to customers with both hands. Welcome to come again next time. It's best to send guests to the door or watch them leave to show your expectation.

7. Even if the guests don't buy anything, they should always maintain a cordial and enthusiastic attitude, thank the guests for coming and leave a good impression on each other. Maybe the next time a guest needs something, he will think of you first and then come. That's it? Running for a living? The truth!

8. Sometimes some customers may get angry because of dissatisfaction. At this point, the salesperson should immediately explain and apologize to the customer and take the customer as the center. In this way, we can get rid of all distractions and focus on the needs of our customers. When they see that you pay enough attention to their problems, they will calm down. Of course, the best way is to control your emotions. Don't let customers' unpleasant remarks affect your attitude and judgment.

9. Be good at actively listening to opinions. Listen to the complaints with an open mind and don't interrupt his speech, so that the depressed mood will be relieved and a difficult customer will no longer be demanding. Sometimes salespeople use it more? Hmm! Hmm! ? Or? Please continue? These statements. You can let the customer know that you are listening to his advice carefully.

10. When the customer makes comments, repeat what you have heard in his own language, and let the customer feel that his problem has been noticed again, and you will help him solve the difficulties.