Lao Fengxiang's return policy is this: it can be returned, because Lao Fengxiang has three guarantees: repair, exchange and compensation. You can exchange the diamond ring within three guarantees, and there is no artificial quality problem. At present, gold jewelry products lack mandatory national "three guarantees" regulations, and there are no particularly detailed operational regulations for return and repair.

Three guarantees stipulated time:

1 and "Day 7" stipulate that consumers can choose to return, exchange or repair products with performance failure within 7 days from the date of sale.

2. "15th day" stipulates that consumers can choose to exchange or repair products if they have performance failure within15th day after sale.

3. Provisions of "90 days" and "30 days": If the manufacturer fails to repair the spare parts for more than 90 days from the date of repair within the validity period of "Three Guarantees", the repairer shall indicate in the repair status, and the seller shall replace the products of the same model and specification for consumers free on this basis. If the repair time exceeds 30 days due to the repairer's own reasons, consumers will be replaced with products of the same model and specification free of charge.

Legal basis:

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 32 The administrative departments for industry and commerce of the people's governments at all levels and other relevant administrative departments shall, in accordance with the provisions of laws and regulations, take measures within their respective functions and duties to protect the legitimate rights and interests of consumers.

The relevant administrative departments shall listen to the opinions of consumers, consumer associations and other organizations on the trading behavior of operators and the quality of goods and services, and promptly investigate and deal with them.

Article 37 A consumer association shall perform the following public welfare duties:

(a) to provide consumers with consumption information and consulting services, improve the ability of consumers to safeguard their legitimate rights and interests, and guide civilized, healthy, resource-saving and environment-friendly consumption patterns;

(two) to participate in the formulation of laws, regulations, rules and mandatory standards related to the rights and interests of consumers;

(three) to participate in the supervision and inspection of goods and services by the relevant administrative departments;

(four) to reflect, inquire and make suggestions to the relevant departments on issues related to the legitimate rights and interests of consumers;

(five) to accept consumer complaints, and to investigate and mediate the complaints;

(six) complaints involving the quality of goods and services, you can entrust a qualified appraiser to identify, the appraiser shall inform the expert opinion;

(seven) to support the injured consumers to bring a lawsuit against acts that harm the legitimate rights and interests of consumers or to bring a lawsuit in accordance with this law;

(eight) through the mass media to expose and criticize acts that harm the legitimate rights and interests of consumers.

People's governments at all levels shall provide necessary funds and other support for consumer associations to perform their duties.

Consumers' associations should conscientiously perform their duties of protecting the legitimate rights and interests of consumers, listen to their opinions and suggestions, and accept social supervision.

Other consumer organizations established according to law shall carry out activities to protect the legitimate rights and interests of consumers in accordance with the provisions of laws and regulations and their articles of association.