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# Summary of work plan for the next six months 1#
I. Key points of safety inspection
There are various forms and methods of safety inspection. From the inspection time, there are holidays, seasonal inspections and regular inspections. From the scope of inspection, there are self-inspection, joint inspection, mutual inspection and random inspection.
There are four stages in the procedure of carrying out safety inspection.
1. In the preparation stage, organize inspection forces and formulate inspection plans, objectives, requirements and inspection methods.
2, inspection stage, according to the requirements of the purpose of inspection, in-depth inspection unit, take the method of watching, listening and asking for a serious inspection.
3. In the rectification stage, the hidden dangers, loopholes and unsafe factors found are studied and rectified, and solved in time.
4, summary stage, write inspection report, report to the superior leadership, for the record, timely solve the major problems found in the inspection.
Second, the prevention points of public security disasters and accidents
1, do a good job in publicity and education. We should take every opportunity to educate shop assistants in various forms, improve their consciousness of maintaining and observing rules and regulations, and ensure safety.
2. Leaders and shop assistants earnestly implement the safety responsibility system, do a good job in safety prevention, and effectively prevent public security disasters and accidents.
3, adhere to the safety inspection, plug the loopholes. It is necessary to regularly or irregularly check the safety of inflammable, explosive and dangerous goods in the community and the "five defenses" in public places. If unsafe problems are found, they should cooperate with relevant departments to solve them in time.
4. Summarize the experiences of various departments in the supermarket in preventing public security disasters and accidents in time, and commend and reward the departments and individuals with good performance. For public security disasters and accidents that have occurred, we should carefully find out the cause of the accident and determine the nature of the accident. Criminals who create sabotage accidents should be severely cracked down, and those who are directly responsible for dereliction of duty should report to their superiors, distinguish the situation and deal with it.
Third, the main points of affray treatment
Group fights do great harm to supermarkets. Once such incidents are discovered and occurred, decisive measures should be taken to deal with them. The way is:
1, seize the signs, find them early, and solve them in the bud. Anyone who fights in a group always connects in advance, gathers troops, prepares tools or agrees on the time and place of fighting. As long as we pay attention to collection and observation in our daily work and keep our eyes and ears alert, these precursors can be found in advance. If there are signs of affray, we should quickly organize forces, strengthen prevention, grasp the trend, do a good job of comprehensive disintegration and evacuation in time, and nip the incident in the bud.
2, this kind of incident, should immediately report, quickly organize personnel to the scene, stop in time. Those who are not fighting should be dispersed, those who are fighting or tearing should be ordered or forced to lay down their weapons and stop fighting. If injured people are found, they should be sent to the hospital in time for rescue.
3. After the affray subsides, the victims of both sides should be retained, and personnel should be organized to register the people involved in the affray one by one, investigate and verify them one by one, find out the reasons for the affray, mediate or send them to the public security organs for handling.
Four, the main points of protecting the theft scene
The protection method of the theft scene, in addition to setting up posts in the peripheral scene to prevent irrelevant personnel from entering, focuses on protecting passages, climbing windows, opening cabinets, drawers and so on. That is, criminals pass through, and on-site protection personnel are not allowed to pass through the channels where criminals enter and leave. Locks that have been pried open or damaged, walls and windows that have been climbed over, boxes and drawers of stolen property should be properly kept in their original state, and no new traces should be left. Clothes, certificates, papers and tools for committing crimes scattered on the ground are not allowed to be touched. Also pay attention to whether there are traces of criminals wandering, sitting, vehicles or other means of transportation at the scene. And protect them (if any).
V. Safety monitoring points in the company's business area
1, master the customer dynamics in the mall, maintain the regional order in the mall, and pay attention to report suspicious situations in time.
2. Focus on protecting jewelry cabinets, banks and antique cabinets.
3. Be vigilant to prevent pickpocketing, stealing or swindling property on the grounds of shopping.
4. Cashiers should carefully check banknotes and credit cards to prevent arbitrage and fraud by using counterfeit money and credit cards.
5. The goods in the business cabinet (including the goods on display) should be protected by the sales staff in the cabinet. In principle, "whoever is in charge is responsible".
# Selected Works of Work Plan for the Next Half Year 2#
First, carry forward the spirit of hard struggle.
Facing the complicated and arduous nature of the front desk work, I am not afraid of difficulties, take the initiative to find another job, be diligent, actively adapt to various environments, hone my will, and grow my talents in heavy work.
Second, carry forward the unremitting enterprising spirit
Strengthen study, be brave in practice, read widely, pay attention to collecting all kinds of information while learning from books, and absorb all kinds of "nutrition" extensively; At the same time, pay attention to learning methods, correct learning attitude, improve learning efficiency, and strive to cultivate their solid work foundation, dialectical thinking methods and correct ideas. Strive to do better and establish a good image of the company.
Third, be a good assistant.
Strive to complete the work assigned by the supervisor, and enhance the sense of responsibility and team consciousness. Actively implement the work. I will try my best to reduce the pressure on leaders. Be able to help supervisors or colleagues share some work while completing their own work. Help each other with colleagues and maintain a harmonious working environment.
Four, familiar with the company's new rules and regulations and business work
With the continuous reform of the company, new regulations are constantly being formulated, especially in the ongoing 7S implementation. As an old employee of the company, while observing the company's regulations, we must take responsibility and fully cooperate.
# Selected Works of Work Plan for the Next Six Months 3#
First, improve the company's various systems and work standards.
1, according to the company's development needs, timely modify and optimize the company management system, make the company system more reasonable and standardized, and lay the foundation for the company's "rule of law".
2. According to the actual operation of each department, formulate and improve the company's operation process, so that the communication between departments is smoother and the procedures are more standardized.
3, according to the original job responsibilities, combined with the actual situation of each department of the company, to modify the job responsibilities of each department. Make the responsibility clear, and the responsibility is clear.
Second, dig deep into recruitment channels to meet human demand.
1, according to the company's job preparation and job vacancy requirements, formulate the company's annual recruitment requirements. According to the recruitment demand, determine the recruitment channels, implement recruitment policies and procedures, and recruit suitable manpower and talents for the company.
2. According to the recruitment experience, the clerk insists on on on-site recruitment in the square, supplemented by posters and banners hanging outside the square, and insists on on on-site recruitment outside the square five working days a week.
3. The resignation of self-employed individuals tends to be stable, and there are not many vacancies. Website recruitment was further optimized, and Jiangxi Talent and Personnel Network and Fuzhou Recruitment Network were retained.
4. Budget the annual recruitment expenses and reduce the daily recruitment publicity expenses and website recruitment expenses.
5. Communicate with the operation department, build an interview platform for resigned employees, effectively understand the reasons for employees' resignation, and make analysis and improvement to reduce the employee turnover rate and stabilize the sales staff.
Third, strengthen training management and build a training system.
1. If a suitable training specialist cannot be found, Director X will be responsible for the training and concurrently serve as the training specialist to implement the training plan.
2. According to the actual situation of the company and the needs of the company's development strategy, formulate training plans and organize their implementation.
3. Contact external training institutions and plan to send the company manager to professional institutions or large well-known department stores for training. The main courses are business etiquette, sales skills, service concepts, etc., to improve the overall quality of managers.
4. Internal training is given priority to with training specialists, supplemented by department heads. Continue to carry out video training and study, and each department will arrange a two-hour course every week according to the actual work situation. Finish a course, write your training experience and take the exam. Continue to learn throughout the year and strive to build a learning organization and growth team.
5. Conduct induction training for new employees every month, so as to be timely and effective, and make new employees familiar with the company's process system, corporate culture and job responsibilities as soon as possible.
Fourth, strengthen performance management and build a reasonable incentive mechanism.
1, according to the company's annual business objectives, formulate the company's performance appraisal system.
2. Implement performance management according to the performance appraisal system. The performance appraisal team needs to monitor the whole process to make the performance appraisal fair, just and transparent and give full play to the incentive function of the performance appraisal. Let those who work more get more, those who work less get less, and those who don't work may not. Capable people give opportunities for promotion, while mediocre people give opportunities for education.
3. According to the evaluation results, conduct effective interviews, publicize the advanced and backward in education, and give the laggards the opportunity to improve their educational progress.
4, according to the assessment results, constantly improve the assessment system, make the assessment system more perfect, more can play an incentive role.
Five, control labor costs, improve the salary structure
1, according to the development needs of the company, re-examine the establishment of each department to ensure that people and posts are suitable. Streamline redundant staff, reduce the cost of human management, and appropriately adjust the salary and treatment of on-the-job employees.
2. According to the existing salary standards and post conditions, design a detailed salary grade system and post grade system, and combine the performance appraisal results to give employees a better, more scientific and broader promotion space and enhance their sense of belonging.
Six, strengthen the construction of corporate culture, enhance employee cohesion.
1, degree, the department plans to cooperate with the planning department to establish a corporate magazine, release the company's high-level dynamics, release the company's policies, publicize the company's culture, publicize personal advanced deeds, and select excellent poems, essays and other articles of employees. Give full play to the strengths of employees and provide a platform for training, education and talent display.
2. The Ministry plans to cooperate with the Planning Department to draw up the dance of the enterprise, decide the songs of the enterprise, and carry out training, so that everyone can sing and dance and enrich the cultural life of employees. Set up the company flag and national flag in front of the square. The flag-raising ceremony of the national flag and enterprise flag is held once a month to cultivate employees' feelings of loving the company and the motherland, enhance employees' sense of belonging and cohesion to the company, and show the public the noble feelings of Wang Rong people who love their employees, their hometown and their motherland.
3. Establish a company website, establish a foreign business image and build a bridge to communicate with the outside world. Let Fuzhou people know more about Wang Rong, trust Wang Rong and build a good reputation and brand of Wang Rong.
4. Strengthen corporate culture training and education activities for new employees, so that a cohesive corporate culture can be rooted in everyone's heart.
5. If employees have great difficulties due to weddings, funerals, illness and other reasons and need company assistance, all departments should communicate with the personnel department in time, and the personnel department and relevant departments will give help and condolences to employees or their families on behalf of the company, so as to truly care for employees, make employees feel at home and truly integrate into the Wang Rong family.
# Selected Works of Work Plan for the Next Six Months 4#
Check the goods first, so as to know fairly well.
1, know the quantity of each item.
2. Grasp the situation and quantity of each number.
3. Grasp the inventory of the top ten commodities and replenish them in time, so that every member can know.
4. Organize the warehouse in the near future, so as to be orderly and easy to find and count the goods.
Second, manage accounts.
1, achieving Nissin, Nissin, Nissin, Nissin, Nissin, Nissin, Nissin, Nissin.
2. Be clear about the daily sales volume and proportion of each model. And year-on-year and ring-on-ring sales analysis, while adjusting the goods.
Third, manage employees well.
1, stable and stable employees, talk one by one to understand their inner needs and trends.
2, recruit, recruit new employees, so that you can recruit, use and win.
3, training, training employees.
(1) Let every employee know about the company system,
(2) When there are no customers, train employees' sales skills, such as clothing collocation and language expression.
4, guarantee, ensure that the store has enough sales staff, in order to ensure sales.
5. Improve the sales skills and product knowledge of salespeople, make salespeople become top-notch cadres, and provide excellent management talents for enterprises.
Fourth, commodity display.
1, according to the company's requirements, do a good job in clothing display. Be meticulous and meticulous. Let customers buy through display.
2. Strive for innovation in the exhibition, develop employees' innovative thinking, stimulate employees' innovative ability, and give material rewards according to innovative achievements. The purpose is to tap the potential of employees and stimulate their innovation.
3. Adjust the clothing display at any time and change the collocation, so that new customers have a refreshing feeling and old customers have a new feeling.
Verb (abbreviation for verb) increases sales.
1. Instruct employees through training, start with the sales volume of a single customer, tap customer demand, analyze customer types, and do more sales addition.
2. Master every promotion activity, analyze it with all employees before the activity, and make preparations in advance, follow up during the event and summarize afterwards.
3. In terms of promotion, timely send information to old customers by telephone, SMS, etc. For new customers, we will strive for greater publicity through publicity pages and other means.
4. For employees with higher sales performance and employees with higher sales additional, share the performance, improve in learning and improve the overall sales performance.
# Selected Works of Work Plan for the Next Half Year 5#
(1) The staff's professional level and service quality are low.
Through the work and practice of the department for half a year, the service level of customer service staff is low and the service quality is not very high. Mainly manifested in the skills and methods of dealing with problems are not mature enough, the experience of dealing with emergencies is insufficient, and the professional quality in service is not very high.
(B) The performance growth level of property fees is not high.
Judging from the current level of fees, there is still a certain gap between the average level of 75% and the level of _ _ _ _. The main problems are improper ways and means of urging fees, low enthusiasm of employees, failure to solve the problems left over from previous and daily services in time, and low overall service level of the project, among which the enthusiasm of employees and ways and means of urging fees are the main factors.
(3) The department management system and process are not perfect.
In the past six months, the department focused on charging and repossession, thus neglecting institutionalization. At present, the system of staff management, service standard and operation flow is not perfect, which affects the work efficiency, staff responsibility and work enthusiasm of the department to some extent.
(four) the coordination and handling of the problem is not timely and inappropriate.
The feedback of complaint handling, owner's opinions, suggestions, owner's help and other information is not timely and comprehensive, and the problems are not followed up and reported in time after receiving them, and the methods and methods of dealing with the problems are improper.
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