You can apply for a refund from the merchant or complain about the store.

The "National Live E-commerce Complaint Platform" was officially launched on the People's Daily client. /(automatic identification of two-dimensional code)

The platform was built by People's Daily New Media in conjunction with Alibaba, JD.COM, Pinduoduo, Tik Tok, Aauto Quicker and other well-known live e-commerce platforms. Consumers can complain to the platform about fraud in the process of live broadcast with goods. The platform will distribute the complaint information to its affiliated e-commerce organization or anchor organization, monitor the processing progress of the complaint information, and feed back the processing results to consumers in time to create a closed loop for the protection of consumer rights of live e-commerce.

Consumers can download the People's Daily client, enter the complaint platform through the hot channel of the client and fill in the complaint information. The People's Daily New Media and Live E-commerce Research Base will release relevant reports and expose typical cases.