1. Log in to JD.COM Mall account and select "My Order" at the top of the homepage.

2. Select "Apply for Repair/Return" on the far right side of the order.

3. After selecting the goods to apply for, enter the "Apply for After-sales Service" page.

Focus on JD. "after-sales service rules" of COM:

1. If the goods have quality problems within 7 days from the actual receipt date, they can be returned and exchanged to 15 within 8 days.

2. It is more than 15 days since the actual receipt of the goods. In order not to delay the use and shorten the maintenance time of the faulty goods, it is recommended to contact the local manufacturer's maintenance outlets directly when the goods fail. Please log in to the factory in official website or call the factory service hotline to consult the information of the maintenance outlets, and you can go to the outlets for maintenance with the invoice. During the warranty period stipulated by the National Three Guarantees, there are no after-sales service products of brand manufacturers, and JD.COM provides free maintenance services.

3. In the case that there is no problem with the goods, JD.COM promises to return the goods in full within 7 days from the date of actual receipt, as long as the unused goods do not affect the secondary sales. All the products sold in JD.COM are brand new. In order to protect the interests of consumers, the following situations are regarded as affecting secondary sales:

1) Non-product problems such as refrigerators, televisions, washing machines, air conditioners and water heaters. Do not accept returns, so please place an order carefully;

2) Open the original package of the sealed product;

3) The product has been used for electricity, water and card slot;

4) Diamonds, gold, watches, luxury goods, jewelry and personal accessories are not accepted for return.

Note: Bosch electric tools are not covered by the national three guarantees: submitted quantity, application voucher, problem description, return method (pick up the goods at home, deliver them to the pick-up point, express delivery to JD.COM. COM), refund method (refund to account balance, return to original payment method, refund to bank card), contact name and mobile phone number. Submit the application form.

Please wait for approval after submitting your application. After approval, the goods will be returned in the selected way. For example, if I choose to pick up the goods at home, a courier from JD.COM will pick them up the next day. When the goods are returned to the warehouse, a refund will be made according to the selected refund method.