If there is no state regulation and agreement between the parties, consumers can return the goods within seven days from the date of receipt; After seven days, consumers who meet the statutory conditions for terminating the contract can return the goods in time. If it does not meet the statutory conditions for terminating the contract, it may require the operator to fulfill the obligations of replacement and repair.
Article 1 In order to protect the legitimate rights and interests of consumers and clarify the responsibilities and obligations of sellers, repairers and producers for repairing, replacing and returning some commodities (hereinafter referred to as Three Guarantees), these Provisions are formulated in accordance with the Product Quality Law of People's Republic of China (PRC), the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests and relevant regulations.
Legal basis: Article 24 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests. If the goods or services provided by the business operators do not meet the quality requirements, consumers may return them in accordance with the provisions of the state and the agreement of the parties, or require the business operators to fulfill the obligations of replacement and repair.
How to return the cracked jadeite?
1. If the crack on the jade pendant is not obvious, we can take it to a professional jade shop or jewelry store and ask technicians to decorate the crack with gold tracing technology.
Dig with your nails and see if you can feel the crack. If you feel it, it's a crack. If you don't feel it, it's the inner grain. If it is cracked, you can go to the mall to discuss it, return it or exchange it. I think so. Because they didn't tell you the truth when you bought it. The reason is on your side.
Hello, the jade bracelet we bought can be returned as long as it has cracks. As long as it meets the requirements and does not return it, he can only match the styles for us according to the price. Jade bracelets can not only play a beautiful decorative role, but also promote human health.
4. If you buy a cracked jade bracelet without knowing it, you can return it directly to the merchant. If the business does not agree, you can complain to the Consumers Association. Because if there is a crack in the jade bracelet, it will affect the value more or less. If it is high-grade jade, the impact will be much greater.
5. If the jade bracelet is found to be cracked after being bought, it can be returned to the merchant, but it must follow a certain routine: collect complete purchase vouchers, such as receipts, invoices, receipts, etc. Try to restore the original packaging without affecting the secondary sales of merchants. Apply for a refund on the grounds that it is uncomfortable to wear, and never accept a replacement.
How to return jadeite how to return jadeite
Seek the help of a travel agency: If you buy jade with a group tour, you can contact the travel agency for help. They may help you communicate with the seller to solve the return problem. Complain to the consumer protection department: if you can't reach an agreement with the seller, you can complain to the local consumer protection department or the tourism bureau.
Contact the merchant: Although the return period has passed, you can still contact the merchant to explain your situation and see if they are willing to help you. Merchants can handle it flexibly according to the specific situation.
Generally speaking, yes, but you must have a reason to return. You can negotiate with the counter to return the goods first. If the counter doesn't accept it, you can go directly to the manager of the shopping mall, but according to the different shopping malls, the management of some shopping malls won't give you a refund easily.
Is there a 7-day unconditional return rule for jade shopping in tourism?
There are no relevant regulations. Consumer protection service "no reason to return goods within 7 days" service rules. This rule is one of the rules for consumer protection services, which is applicable to Taobao's C2C platform.
Legal analysis: If there is no reason to return the goods for seven days, the goods cannot be returned unless there is a quality problem. The Consumer Protection Law only stipulates that goods can be returned within seven days in case of quality problems, and online shopping goods have the right to return unconditionally within seven days.
In case of quality problems or suspected fraud, jade products can be returned for refund. If it belongs to online shopping, you can enjoy a seven-day refund without reason.
No Article 24 of the Consumer Protection Law: If the goods or services provided by the operators do not meet the quality requirements, consumers may return them according to the provisions of the state and the agreement of the parties concerned, or require the operators to fulfill the obligation of replacement and repair.
Legal analysis: Jewelry products can be returned within 7 days from the actual date of receipt, and exchanged within 15 days. Return and exchange process: first, confirm the non-human damage.
Can jadeite be returned? What are the reasons for returning jadeite?
1. If both parties have not agreed that there is no reason to return the goods for seven days, then the goods cannot be returned unless there is a quality problem. The Consumer Protection Law only stipulates that goods can be returned within seven days in case of quality problems, and online shopping goods have the right to return unconditionally within seven days.
2. Because the jadeite may have been damaged or its luster changed within seven days, which affects the secondary sales, the merchant can refuse to return it. Secondly, it is the jade purchased online by physical stores. If it is a big store, it can be returned within seven days, and it will not be accepted after seven days.
Generally speaking, it is ok, but you must have a reason to return. You can negotiate with the counter to return the goods first. If the counter doesn't accept it, you can go directly to the manager of the shopping mall, but according to the different shopping malls, the management of some shopping malls won't give you a refund easily.
4. If you buy the original jade on some big platforms, as long as there is no man-made damage and no incision, you can apply for a refund directly if you get the jade.
5. Collect purchase vouchers, receipts, receipts and invoices. Try to restore the packaging, so that the merchants will not affect the secondary sales. Apply for a refund on the grounds that it is uncomfortable to wear. Don't involve fakes, high prices and the like. These things are really cheap. Jade has no objective market, but it is also untenable.
How to complain about buying dangerous jadeite?
1, you can complain. If it is Taobao, click the exclusive housekeeper on my Taobao interface. Click on the complaint seller in the exclusive butler interface. Click to apply for a complaint. Choose unfulfilled promises. It is recommended not to buy in the live broadcast room. The best way is to go to a regular shopping mall to buy, and problems can be solved quickly.
2. It is best to have video records during the negotiation process as evidence for safeguarding rights in the future. If the store refuses to pay compensation, the next step is to complain to the consumer association. Consumer associations generally accept such cases and handle them.
3. The complaint methods of being cheated in purchasing the original jade stone are as follows: 1. After being found cheated, you can negotiate with the merchant to return the goods. Because the merchant cheated the consumer's right to know, your property suffered losses, so keep the invoice. The invoice is the proof of your purchase of the product.
4. If others sell fake jadeite, consumers can directly call the industrial and commercial department 123 15 or directly complain and report to the industrial and commercial bureau; Or it can be negotiated with the operator; You can also request consumers' associations or other mediation organizations established according to law to mediate; Or complain to the relevant administrative department.
5. After dialing 123 15, if you need to complain or report, please answer the questions according to the staff's prompts, truthfully tell the facts, reasons and requirements of the complaint, and tell your name, address, telephone number or other contact information as well as the name, address and telephone number of the respondent.