Annual Personal Work Summary of Sales Supervisor 1
I worked in _ _ company on _ _ _ _. During my tenure, I am very grateful to the company leaders and colleagues for their support and help. With the support and help of company leaders and colleagues, I quickly integrated into our collective and became a member of this big family, and my working style and mode also made major breakthroughs and changes. During my tenure, I strictly demand myself to do my job well. The work in the first half of this year is summarized as follows:
First, the daily work of the sales office
As the sales office of the company, I am well aware of the heavy work of this position and can also improve my personal communication skills. The backstage of the sales department is an important hub for connecting the preceding with the following, communicating inside and outside, coordinating the left and right, and contacting the four parties, mastering the collection of the latest purchase user information in the market and doing a good job of sales staff. Arrangement of some documents, signing of installment sales contract, overdue debts of users, sales quantity, etc. Are all useful decision-making documents. In the face of these tedious daily affairs, we should stick to it and enhance our sense of coordination, which basically ensures that everything is settled.
Second, timely understand the amount of arrears and overdue situation of users.
As the sales office of the company, I am responsible for the amount of payment and overdue debts of users. The main content is whether the user's repayment schedule is timely, which is related to the company's capital turnover and the company's economic benefits. It is necessary to keep abreast of the progress of purchasing users and increase the dunning efforts so as not to cause unnecessary losses to the company. When submitting the details of customer accounts receivable, it should be timely and accurate, so that the company leaders can aim at different accounts according to this form.
Third, the direction of future efforts
Since I joined the company, I have worked diligently and creatively. Although I have made achievements, there are still some problems and shortcomings. The main manifestations are as follows: First, the amount returned by users is somewhat uncoordinated, perhaps just coming into contact with this business; Second, strengthen self-study, expand knowledge, study hard the professional knowledge of construction machinery, and understand the development and overall planning of the same industry; Third, we should seek truth from facts, get on and off, and be a good leader's assistant! In the future work, I will foster strengths and avoid weaknesses, become a well-known sales office, and grow together with the enterprise.
Fourth, the work plan for next year
1, be comprehensive
The overall goal task is decomposed into sub-goals of each stage and region. Carry out the task to people (dealers and corresponding sales staff) and allocate various resources reasonably. Explain with tables and data, and strive to be meticulous, serious, comprehensive and accurate. Or it can be explained in detail in the form of an annex, but the year-end summary must be accompanied by next year's plan. If the company's habit is to write alone, it is enough to show a brief plan and main ideas in the report.
Step 2 get in position
Goals need to be supported by measures, what measures should be taken, what resources should be allocated and what goals should be achieved. First, to achieve certain goals, the expected goals should be separated and not confused. Otherwise, leaders will feel insecure, inadequate, uneasy, easily confused and mistake their ideals for reality.
3, there must be breakthroughs and highlights.
Breakthrough can generally start with the main problems that exist this year. The main problems this year have been clearly analyzed in the summary, and the company leaders have also seen them. They should focus on one problem. Although there may be thousands of market problems, as long as one major contradiction is solved, other contradictions will be solved. Strive to create new sales growth points and highlights through correct methods, rigorous thinking and accurate and effective measures.
Market, sales volume and brand still need to be accumulated, and a major problem can be solved to a higher level in one year, and it is said that it has been done. If you write such a report in the second year, the leaders will believe you and get the support you deserve. This kind of market year-end summary report is the report that leaders are most willing to see, and it is also a kind of effectiveness report.
20__, when I first came into contact with this industry, I took a lot of detours when choosing customers. Because I was unfamiliar with this industry, I always chose some food industries, but these enterprises often paid great attention to the price of labels. So don't choose some customers who only look at the price and have no requirements for quality this year. Customers who have no requirements are not good customers.
4, 20__ year plan is as follows
1. For old and regular customers, keep in touch frequently, give some small gifts or entertain customers when you have time and conditions, and stabilize the relationship with customers;
2. While having old customers, we should constantly obtain more customer information from various media.
Personal Work Summary of Sales Supervisor in Two Years
Thanks to the efforts of all the staff, the Nanjing office has basically carried out regional business smoothly, paying 257,000 yuan in the whole year, and paying145,000 yuan in Jizhong in the fourth quarter, accounting for 56.4% of the whole year, successfully developing 3/kloc-0 dealers and 53 terminal hotels. The payment is as follows:
1-58304 yuan in March
April-June 35 120 yuan
July-September 19000 yuan
10—65438+February 14496 1 yuan
Sales Review: The company's product structure is multi-level, series combination, relying on its own goodwill advantage, inbreeding in product positioning and marketing strategy, and expanding the road. From four brands and eight categories of products, from the beginning of 20 1865438+ 10, horseradish king, fruit juice, sushi soy sauce and chicken juice, to sushi vinegar, Chili oil and mustard oil, which gradually landed on the market in the later period, they have all been partially recognized in the consumption field. Product sales process is a strategy to promote product circulation by guiding the final consumers. At the same time, it provides sellers and consumers with high-quality products, supreme service, direct and effective supply and demand resources and network information. The whole work is carried out simultaneously in the fields of consumption and circulation, so that the sales team-seller-consumer is integrated.
Business analysis:
1. Positioning of dealers. There are two dealers in Nanjing: A (Li Jun) and B (Huang Lichun). A The existing sales network is concentrated in hotels in the city, mainly engaged in high-end dry goods and food distribution business. B's customer base is oriented to the circulation market, and it also operates terminal business. The sales networks of A and B are complementary, but they also lack certain growth. Due to their objective factors, their business expansion ability is not strong, and they can't extend their business on the basis of the original network in a short time.
2. The different digestive cycles of products depend entirely on the consumption of consumers, which is closely related to the food culture in various regions. The digestion cycle of mustard, sushi vinegar and mustard oil in the company is slow. Compared with the same period last year, chicken juice and fruit juice are in the mature growth stage of the market. We need to accurately locate the choice of incremental products for the company.
Source of expression: the seller's concept is to consider self-interest behavior and risk factors. The promotion effect of our terminal sales team in the field of consumption dispelled the seller's concerns about risk factors, and thus chose our products as substitutes for products with meager profits. Chicken juice products compete for Ba Jin's product share, fruit juice replaces new brands, mustard and mustard seize the local market of Esby, while sushi soy sauce and vinegar tend to guide sales. In addition, the customers of the company's products in the consumption field are divided into: large catering companies or hotels, mid-range restaurants, professional Cantonese restaurants, cafes and so on. The annual sales ratio of products is as follows:
There is a problem:
1. Dealer's violation (grabbing or escaping goods)
The original distributor in Nanjing disagreed with the company's strategic direction and sales strategy, and the company terminated the distributor's product distribution right for some reason. But the dealer was ashamed of this and opened the fuse, becoming enemies with the sales team of Nanjing office. The strong smell of gunpowder has caused the prices of chicken juice and mustard products to fall again and again. Even at the expense of importing the company's products from other regions at low prices, it impacted the Nanjing market, which had a bad influence on the reputation and product promotion of our sales team in front of customers.
2. The blank market has not been developed.
The focus of the preliminary work is in Nanjing. Due to time, some markets in central and northern Jiangsu and Anhui were not developed in time. These regional markets have low industrial density, poor consumption level and catering industry development, and the degree of product brand competition is obviously low. From a strategic point of view, these areas should be developed as reserve markets as soon as possible, with preconceptions.
Summing up the experience, Nanjing held the "Cooking Grand View" activity of Tianzhiwei products in Shuangmenlou Hotel on 20__, June 5438+February1August, and gained a lot. Using the network resources of the guests present not only improved the popularity of the products in the culinary world, but also collected information and dynamic information of many people in the industry for later exchanges and cooperation.
Macro-analysis of catering industry: 20__, the second half of the year brought catering storm by avian flu. The annual retail sales of catering industry in Nanjing was 7.869 billion yuan, while the retail sales in the second half of the year was only 3.575 billion yuan, down 27.9% year-on-year. The dining rate of large and medium-sized restaurants decreased by 22.3% year-on-year. Bird flu has become the main factor leading to the depression of the catering industry in the second half of this year.
Micro-analysis: consumers' demand utility under budget constraints, according to consumers' preferences. Under the constraint of technology, producers will turn profits into profits, and under the interaction of self-interest behaviors of both sides, in order to achieve market equilibrium. Judging from the existing equilibrium ratio of the two, the following is the proportion of consumers' choice of purchase behavior:
Modern marketing trends are more reflected in the fields of production and consumption, not just in the field of circulation.
Sales supervisor's personal work summary for 3 years
At the end of the year and the beginning of the year, the busy year is coming to an end and new challenges are just around the corner. Looking back, in the big family of _ _ supermarket, I got more exercise, learned more knowledge, made more friends and accumulated more experience. Of course, I found my own shortcomings through many profound lessons. This year is a whole year, and my growth comes from the big family of _ _ supermarket. It is my bounden duty to do my best for the better development of _ _ supermarket next year.
I sum up my work in 200 years as follows:
First, _ _ market construction stage
After the Spring Festival last year, I was still in charge of the operation of the _ _ market building. With the cooperation of manager Zhai, I have experienced some challenging problems, such as the difficulties in the operation of merchants in the off-season after the holiday, the difficulty in collecting rent, and the large number of staff entrusted by seasonal reasons. By solving these problems, I quickly improved my understanding of the clothing retail market, market environment and employee management in our city. Through the contact with the mediation work of various merchants, the coordination ability has been further exercised. In order to adapt to the change of the situation and cooperate with the overall planning of the company, the layout of the _ _ market has been adjusted. From March to April, the market supermarket began to conceive of opening, and I devoted myself to the preparatory work, including personnel recruitment, business training, shelf installation, daily operation and maintenance, etc. With the care of my boss, the support of all parties in the company, and the guidance of General Manager Liu and Li Dian, the market supermarkets have been steadily developed and transformed, and my latest business knowledge of supermarkets has been systematically strengthened.
When I was in charge of the market, I tried my best to maintain the normal operation of various business activities, and no unexpected events occurred. However, the fact is that the overall potential of the market has not been fully utilized to produce benefits. Although the development of _ _ market is restricted by the immature objective environment in all aspects, it is a great responsibility to fail to give full play to the potential of _ _ market. This also shows the limitations of their own abilities, which is the most profound experience gained from working in the _ _ market. At the same time, the experience of various difficulties and pressures in the _ _ market has greatly improved my psychological quality. In the face of great difficulties and pressures, I will not shrink back and escape, and I can calmly face the solution. This is the harvest of my work in _ _ market.
Second, _ _ supermarket work stage
In June, due to work needs, I was transferred to _ _ supermarket as the store manager and non-food manager. Strengthening commodity management and personnel on-site management at work to achieve performance improvement is the center of all work.
Although I joined the big family of _ _ supermarket from the beginning of business, and I am familiar with the staff of _ _ supermarket, there are still differences in specific work. In order to enter the role and take responsibility as soon as possible, on the one hand, I strengthened the study of professional knowledge, actively read books and articles, and humbly asked Liu for advice. On the one hand, strengthen communication to understand the actual situation, communicate with the heads of food, receiving, cashier and other related departments, and have in-depth exchanges with Wen Juan, the non-food team leader. In a short time, I established a harmonious working relationship with the relevant supervisors and assumed the responsibility of the store duty manager. Conduct rectification training for non-food personnel with the head of the cabinet, and adjust the planning and display of goods. Through the joint efforts of non-food employees, our sales have increased substantially. After Wen Juan was promoted to non-food procurement, I became the leader of non-food products, so I settled down and started from scratch. Strict requirements for hygiene, display, warehouse and receiving goods start from every detail, which changes the atmosphere of non-food stores. Contact with employees more, on the basis of strict requirements, give employees more ideological exchanges and business training, so that employees' mental outlook has changed and their enthusiasm and autonomy have been brought into play. With the care and support of all departments in the company, Qi Xin, all employees, made concerted efforts, and the non-food progress was recognized by the company.
The manager on duty is responsible for coordinating the work of various departments, maintaining the normal operation of the whole store and handling emergencies. In this position, based on the overall control of the overall situation, he made full use of this platform to improve his organization, coordination and business level in an all-round way while working, so as to deeply understand the cashier, customer service, receiving goods, loss prevention, fire fighting and other links, find problems, reduce loopholes, and become a well-known store manager.
Third, personnel management training.
As a supervisor, the management of employees is a compulsory course, which is very difficult. Everyone's experience and personality are different. How to make the employees of this department work hard in one place is not as simple as lip service. Through the study of relevant professional theoretical knowledge and the application in practical work, great efforts have been made in personnel management. Follow strict and caring methods.
First of all, I really care about and respect employees psychologically, I really think about employees, and I really hope employees can make progress. On this basis, we should carry out targeted ideological communication and business training for employees, solve employees' thoughts, set clear development goals, and really stimulate employees' initiative and enthusiasm, and then let employees know how to do it and how to do it better through business training. In work management, always be strict, as long as you make mistakes in principle, you will never condone them. In this way, employees can be motivated from the inside and play a role from the outside.
However, people are constantly changing and developing, and the management of personnel will also change and develop accordingly. This requires keeping a clear head, constantly learning and improving, and giving full play to the team's full potential.
Training employees is also an important task for supervisors. From more than 50 employees in _ _ market to more than 30 employees in supermarkets in _ _ market to more than 40 employees in Class B of Department 6 in August, through repeated training and communication, I have initially formed systematic training for employees in concepts, commodity knowledge, sales psychology and skills, and discipline. It has been recognized by employees and achieved certain results.
Fourth, the study of professional knowledge and the improvement of market control ability.
The development trend of supermarket retail industry is unstoppable, but the retail industry is facing opportunities and challenges. I am lucky to be able to participate in the industry with the development of the times, so I must seize the opportunity and work hard. Learning, learning, and learning again are constant tasks in work and spare time. On the one hand, the basic skills of supermarket management, commodity display, reasonable inventory, adjustment of seasonal commodities, choice of express commodities, and connection of various links in operation, I really digested the required knowledge from the theory in books to the practice in daily work and then applied it to my work. On the other hand, learn the latest market information and industry trends through various information media, listen to the training of related majors, make your overall thinking clearer, examine the market changes from a higher angle, and put forward your own strategic suggestions to the company's decision-making level.
Shortage of verb (abbreviation of verb) and the thinking of next year's work
As the saying goes, Rome was not built in a day. I've only been in the retail industry for one year, and I've been working in supermarkets for nearly half a year, so I know so much about the market and supermarket retail. Through calm introspection, I still have many shortcomings. On the whole, it is not comfortable enough to operate because of the short time involved in the operation. It is also reflected in the following aspects: First, the choice and control of commodities need to be strengthened, and the understanding of food commodities is relatively weak due to different division of labor. Secondly, the analysis and prediction of the market is not accurate enough, which is because of lack of experience.
Facing the opportunities and challenges of next year, I will take up my responsibilities in a pragmatic manner, strengthen theoretical business study, be brave in practice, improve my business level and management level in an all-round way, and devote all my energy to the development of the company.
In short, in the new year, I will make more efforts for the cause of _ _ supermarket, repay the company with the benefits of development, and realize my own life value.
Annual Personal Work Summary of Sales Supervisor 4
In this year's work, I constantly challenged myself, worked diligently, strictly abided by the rules and regulations of shopping malls, honed my working ability in practice, and greatly improved my business level. I know that my progress in work was distributed with the help of everyone, and it was also highly recognized by the leaders of the mall. In July of _ _ _, I was appointed as the supervisor, which was an affirmation of my work. Looking back on the stormy course I love to experience in the past year, I have made the following work summary:
First, moral cultivation and professional ethics.
Through the continuous study of newspapers, books and magazines, I love my job, have a strong sense of responsibility and dedication, have a correct working attitude, be serious and responsible, strengthen the study of professional knowledge and constantly recharge myself. This is a source of confidence in selling jewelry.
Second, the quality of work performance, benefits and contributions
Finish the work with good quality and quantity, and the work efficiency is high. At the same time, I also learned a lot at work and exercised myself. Through unremitting efforts, my work performance has been greatly improved.
Third, work experience.
Sales is an art. As a jewelry salesman, if you want customers to buy satisfactory jewelry, you should pay attention to language skills and several aspects that should be considered at all times. 1 Greet customers 3 meters carefully, 1 meter for inquiries. Smile service is the key to create a relaxed and happy shopping environment. 2 fully display jewelry, because most customers lack jewelry knowledge, so it is very important to display jewelry. The more customers know about jewelry, the stronger their satisfaction after buying it, as the saying goes; "Satisfied!" This is an advertisement for customers. 3 facilitate the transaction, because the value of jewelry is relatively high, before the final transaction, the customer's pressure is great, so the salesperson should take a distracting method to reduce the pressure on the customer. Familiar with the wearing, maintenance, use, origin and quality of jewelry. After-sales service, when the customer's work is not finished after purchase, it is necessary to introduce the knowledge of wearing and maintenance in detail, and finally say some words of blessing to make the customer feel happy. Enhance the feelings with customers and look forward to the occurrence of secondary consumption. Seize every sales opportunity, wait for the arrival of customers with a new mental state, pay attention to your appearance, wear clean and decent clothes, and insist on makeup every day.
Fourth, the shortcomings in the work and the direction of efforts
Summing up the work in the past year, although there is no small progress, there are still many improvements and shortcomings. For example, if you don't know enough about jewelry, you should strengthen your study, improve your sales skills and learn this knowledge. It is very important to learn from the successful experience of others. Sometimes bad sales can lead to negative thoughts, which is unacceptable. Negative thoughts are the enemy of sales. The summary of sales failure is not enough. Every sales failure has its reasons, such as whether the jewelry recommended by customers meets the needs of customers, and whether the attitude towards customers is blunt and leads to customer dissatisfaction. Is the jewelry fully displayed to customers? Wait, these all need to be considered. As a cabinet leader, just like a squad leader who leads troops to fight, it is very important to rush to the front line to influence and infect members. As a cabinet leader, we should first set an example and set an example. A counter is a collective, and full unity can release energy. Learn from each other and make progress together.
Annual Personal Work Summary of Sales Supervisor 5
I have worked in the real estate industry for more than half a year, and my sales still need to be improved. Although my level is limited, I still want to write something of my own, that is, I can find something to learn from it and improve my sales level.
After the last opening, the whole sales process began to be familiar from the early water continuation to the later successful sales. In the reception of customers, my sales ability has improved, and I gradually understand the concept of sales. I also learned a lot from selling houses from my own customers who have bought houses. Let me show you here. Maybe I haven't finished it yet, but I hope I can share it with you.
First of all, the most basic thing is to always be enthusiastic during the reception.
Second, do a good job in customer registration and follow-up. Do a good job in pre-sales to facilitate post-sales
Third, regularly invite customers to come and see the house to understand the dynamics of our real estate. Strengthen customers' purchasing confidence, do a good job of communication, and formulate several plans for customers according to some requirements of customers, so as to facilitate customers to consider and open sales, make customers more selective and avoid concentrating on the same apartment. This also facilitates their own sales.
Fourth, improve their business level, strengthen the real estate-related knowledge and the latest developments. In front of customers, they can set up their own professionalism with ease, and at the same time make customers want to believe in themselves more. Thereby promoting sales.
Fifth, think from the customer's point of view, so that you can solve the problem in a targeted manner, provide the customer with the most suitable house, solve his doubts, and let the customer buy a house with confidence.
Sixth, learn to use sales skills, create a desire and atmosphere to buy, and appropriately force customers to make decisions as soon as possible.
Seventh, no matter what you do, you can't do it well without a good attitude. At work, I think attitude is everything. When personal needs are frustrated, attitude can best reflect your values. Positive and optimistic people attribute this to the imperfection of personal ability and experience. They are willing to constantly improve and develop in a good direction, while negative and pessimistic people complain about the injustice of opportunities and environment, always complaining, waiting and giving up! What kind of attitude determines what kind of life.
Eighth, it is always the most important to find and recognize your goals and constantly strengthen your confidence to go forward and stick to the end. The fable of the race between the tortoise and the hare is constantly appearing in real life. Hares tend to be opportunity-oriented, while turtles always adhere to their core competitiveness. In real life, just like the end of the tortoise-hare race, people who keep accumulating core competitiveness will eventually defeat those who chase opportunities. Life is sometimes like climbing a mountain. When I was young and strong, I was always alive and kicking like a rabbit. At the first opportunity, you want to jump ship and take shortcuts. I want to give up my rest when I encounter setbacks. Life needs accumulation. Experienced people, like turtles, know the truth of walking at a constant speed. I firmly believe that as long as the direction is correct and the method is correct, step by step, every step is firmly on the road of progress, but they can reach the finish line earlier. If you rely on luck, your luck will run out one day.
To maintain long-term enthusiasm and enthusiasm for work, it is even more necessary to have the spirit of "self-motivation without waiting for a whip". Therefore, in the past six months, I have been insisting on doing what I can do well, accumulating, and moving towards my goal step by step.
Personal Work Summary Articles of Sales Executives in 2020;
★ Personal Work Summary of Sales Executives in 2020
★ Year-end Personal Work Summary Model of Sales Managers in 2020
★ 2020 Company Sales Personal Work Summary 5 articles.
★ In 2020, there are 5 personal annual work summaries of salespeople.
★ Five Summaries of Personal Sales in 2020
★ 2020 Sales Personal Annual Work Summary Model Paper
★ Five work summaries in 2020, individual sales staff.
★ 5 model articles on year-end summary and work prospect of sales executives in 2020.
★ Personal Work Summary of Sales Staff in 2020
★ Annual work summary, sales director in 2020, 5 articles.