The first part is the internal management system of franchise stores.

the job specification

First, go to work (into the store)

1. Those who are not late, leave early or leave their posts without permission will be punished according to regulations.

2. Attendance registration

1) change uniforms;

2) Register the time in the attendance book;

3) It is forbidden to register for others. If found, registrants and registrants will be severely punished.

3. Provisions on bringing personal belongings into the mall

1) Personal belongings, personal parcels and other items should be stored in lockers, and it is forbidden to bring them into the store;

2) A large amount of cash and other valuables shall not be stored in counters and lockers, and our store will not be responsible for any loss;

3) Items that are the same as those in the counter shall not be brought into the store;

4) If the articles used at work are personal items, such as cameras, computers, typewriters, etc. , must be approved by the manager on duty, can be brought into the store. Leave with the consent of the manager on duty.

Second, appearance and appearance.

1. Basic clauses

1) wear a uniform and don't wear a badge;

2) Dress neatly and have good appearance;

3) Always smile and be polite to the guests;

4) Check each other, and * * * has been improved.

2. Specific provisions

1. The hair of the male salesperson needs to be trimmed, and the standard is not to cover the ears. No beard, no nails, you must wear a shirt.

2. Female salespeople should comb their hair, apply colorless nail polish and make up appropriately, so as to be neat and energetic.

Don't wear colored glasses at work.

In principle, hair of any color except black is not allowed to be dyed.

5, according to the provisions of the tooling work, badge correctly worn on the left chest.

6, tooling must be kept clean and tidy, ironing level off, buttons completely buttoned, can't show sleeves.

7, wear shoes to be generous and decent, keep the upper bright and clean, it is forbidden to wear slippers to work.

8. Be civilized, confident and generous, neither humble nor supercilious, and show certain manners and cultural accomplishment. Stand up straight, sit upright, be concise, look natural, listen attentively and walk steadily.

9. Avoid ear gouging, yawning, manicure and other indecent actions in front of customers. Treat people with sincerity, enthusiasm, kindness, patience and some goodwill.

10. When receiving customers, colleagues or customers, smile, speak Mandarin, articulate, have a sweet voice and have a cordial attitude.

1 1. When pouring water for customers, the water should not be too full. Hold the cup below 2/ 1 with both hands, or gently put it on the counter at the customer's hand to remind the customer. It is forbidden to pass water from the mouth of the cup.

12, when talking with customers, you should face each other squarely and listen carefully. The expression should be kind and natural. If you have something to deal with during the conversation, politely signal the other party to wait and apologize.

13. The shop assistant on duty is required to speak Mandarin, and it is forbidden to call nicknames or nicknames when talking with colleagues and handing over goods at the counter.

Third, the rules of opening the door.

1. Pre-business preparation specification

1) cleaning: clean the floor, tidy up the goods and clean the counter. ;

2) Inspection: stocking, replenishment, counter full, warehouse goods in the counter, the opposite;

3) Check the price tag: ensure that the goods are in conformity with the price tag and certificate;

4) Check the accounts: check whether the goods in the cabinet are consistent with the accounts;

5) Keep the sales bills, packaging and sales expenses in order;

6) Correcting the sensitivity and accuracy of platform scales and instruments;

7) Organize gfd and check the dress.

Set today's goals

1) Think about today's sales target, methods and measures to achieve it every day;

2) What is the product to be highlighted today? Whether you have mastered the performance and characteristics of the goods;

3) Ask others for advice as soon as possible about things you didn't know yesterday and questions you have doubts about, so as to find answers and solutions.

3. Use telephone and BP machine during working hours.

1) Do not make personal calls;

2) It is forbidden to use private mobile phones and BP machines;

3) The shop assistant needs the permission of the manager on duty to make an outside call because of his work.

Fourth, on-the-job requirements

1. Observe the commuting time, forbid drinking before going to work, and make it clear to colleagues when leaving the counter.

2. It is forbidden to visit posts, chat or do private affairs during working hours.

It is forbidden to eat, snack, make up, smoke, talk loudly and run in the store.

4. Standing service should be standardized in posture, dignified in behavior and smiling;

Take a notebook with you to record the customer's requirements and suggestions.

Verb (abbreviation of verb) specification of service program in business

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