News replay: Ms. Xu, a citizen of Gongzhuling City, bought a diamond ring in Gongzhuling City on 20 19067 yuan, but the store promised to recycle it at the purchase price after wearing it for three years, but it was almost three years, but the store was closed. Ms. Xu said that there are many people who have similar experiences with her. Ms. Xu hopes that the store can keep its promise. In this regard, Zhou Dasheng's customer service staff said that they also received complaints from customers recently. Zhou Dasheng does have a store in Gongzhuling, but it is not certain that the store where customers buy jewelry is the same as that in Zhou Dasheng. At present, Zhou Dasheng is also collecting relevant information and actively handling this matter.

Screenshot of chatting in rights protection group

New Culture News (Reporter) On the 6th, Mr. Zhong, the head of Jewelry Northeast Region, contacted the reporter of New Culture News ZAKER Jilin. "At present, we are actively handling this matter and verifying it." Mr. Zhong said that this store in Gongzhuling is a franchise store in Zhou Dasheng. "Now we are also communicating with the owner of this franchise store."

"We also know the recent situation. There are two main types of customers, one is to promise to exchange goods, and the other is to promise to recycle at the purchase price. " Mr. Zhong said that according to the unified after-sales regulations of Zhou Dasheng brand, products will not be repurchased after sale. "Franchisees promise to recycle according to the purchase price is their own idea, which violates company regulations, but we will not sit idly by." Mr. Zhong said that customers who promised to exchange goods at that time could go to any of Zhou Dasheng's stores for trade-in service. "As for those who promise to recycle at the purchase price, we need to know the situation in detail."

Mr. Zhong said that the owner of the rights group has been contacted. "We are counting the relevant data, because this is the franchisee's own commitment to recover at the purchase price. We still don't know how they promised, and there are no specific figures. " Mr. Zhong said that he had asked the owners of rights groups to collect information about customers' purchases. "After collecting the data, we will process it." Mr. Zhong said that if the owner of the franchise store can't keep his promise, their Zhou Dasheng brand will come forward to urge the store to keep its promise to customers. "As for the commitment to recycle at the purchase price, it was verified that it was a jewelry product from Zhou Dasheng. When it is confirmed that there was such a promise at that time, we will urge franchisees to honor their promises and promise to buy back at the selling price. As for franchisees, we will hold them accountable if necessary. "

Subsequently, the reporter of New Culture News contacted Ms. Xu again. "The group owner really said in the group that we should hand over relevant information and hand it over to the relevant personnel in Zhou Dasheng."