The first salesman's annual work summary and plan example
The work of 20xx has ended. With the unremitting efforts and persistence of all staff, the tasks of the first three quarters have been basically completed. Specifically, it is divided into the following aspects: 1, improving service quality.
First of all, we think it is not enough for the company to improve its service quality. Therefore, at the beginning of the year, we set up a part-time duty manager on the floor, who is the director of the floor, to cooperate with us in checking the daily behavior norms of employees on each floor and strengthen the strength in store inspection. In the second quarter of this year, the service office led the commodity department to carry out team building. Taking each area of the commodity department as a unit, the construction is carried out from the aspects of customer complaints, shift change of foreman, daily assessment of shopping guides, etc., and mutual inspection of stores and self-inspection of departments are implemented. The service office leads the team to conduct joint on-site inspection twice or three times a week, and issues a notice of rectification of on-site inspection according to the results (participants are service office personnel, department foreman, director and floor duty manager). On-site management will be responsible step by step and classified management (service office level → department level of each commodity department → monitor level →
Department cadres are responsible for the on-site management of their departments, and problems can be dealt with in time, which is more conducive to the management effect from the aspects of employee acceptance and cooperation. Establish store manager training system and track sales. In the third quarter, the Service Office replaced the service quality tracking cards of all staff and established service management files for all staff. For employees who violate discipline for more than 6 times throughout the year, we will suspend their qualifications, conduct training and re-apply for employment procedures, so that all employees can establish a sense of crisis, comprehensively improve service quality and create a service environment. So far, more than 4,000 service quality tracking cards have been replaced and distributed. Before the celebration, we also launched the service slogan of "I smile, I lead" among employees, and organized the production of employee smile service cards, which were distributed to all employees to wear. In this way, all employees smile at every customer and keep Guofang Parkson's smile at customers. In August, in order to further improve the service quality and establish employees' service awareness, 44 service star candidates were also launched, which played a role in showing everything from point to area.
2. Receiving and handling customer complaints.
During this year, we have used departmental regular meetings or communication meetings, special training and other forms for many times to train floor managers in terms of company return and exchange regulations, complaint handling skills, fine case analysis, etc., focusing on standardizing their own reception forms and services, so as to standardize complaints, reception etiquette, reception process, implementation of treatment results, floor reception and records. In August this year, the company arranged for me to train the front-line foreman's complaint skills. After careful preparation, I took out the art of handling customer complaints, which was well received by the grassroots management. Through this training, the ability of grass-roots managers to handle complaints has been improved. In the first three quarters of XX, the Service Office received 37 complaints1piece (quality: 224, service: 9, comprehensive: 13 1 piece, emergency: 7). In dealing with emergencies, we renewed the insurance agreement with the insurance company-third party liability insurance (premium *).
3. The scope of personnel management inspection is comprehensive and institutionalized.
Bring the management of second-line and first-line employees into the synchronous track of daily supervision and management. In accordance with the company's relevant rules and regulations, treat cadres equally, strictly implement them, be fair and just, do not favor one over the other, achieve transparent supervision and inspection, standardize management, and put an end to the problem of different implementation standards. We have also formulated a rectification notice to rectify the problems found in time, which has greatly improved some of our work. Moreover, we have stepped up the inspection of on-the-job cadres, from twice a day to four or six times, so that managers in various departments have a sense of self-discipline. In welcoming guests, we require that every floor manager should stand in the employee aisle to welcome employees into the store before they enter the store every day. This strengthens the affinity of managers and narrows the distance between managers and employees at all levels.
4. In the five major supermarkets, the inspection system is strict, and it is proposed that the inspection focus should be on the floor.
Daily inspection site, the service room manager on duty should be diligent. Timely feedback and communication with the department on the problems found, issue rectification notices, propose rectification deadlines, and check and follow up, so that all kinds of problems found can be solved in time (but some problems have not been implemented, mainly hardware problems, and we will follow up through on-the-spot inspection notices), and put an end to the passive situation of talking but not doing. In the first three quarters of XX years, the service office inspected the store, and found that 5823 people violated the discipline because of handling all kinds of employees, with an average violation rate of%. Most employees are mainly criticized and educated, and only a few employees who often violate discipline are given economic punishment, which also reflects the humanized management of the company and reduces the passive situation of hosting by punishment.
5. The business skills and professional level of the manager on duty.
We have made a systematic training plan according to the business shortage of the manager on duty, and regularly carry out training on commodity knowledge and professional knowledge. The manager on duty in our department acts as a trainer, taking advantage of our weaknesses and making up for our own weaknesses through training. For example, some comrades in our department don't know how to carry out their work, so I arranged for them to talk about "how to carry out their work effectively during working hours", so as to further improve the business skills of the manager on duty and handling customer complaints, and further improve the self-monitoring and self-management mechanism. In the first three quarters,
6, silver shop work.
In the specific work, the service office cooperated in personnel recruitment and training according to the unified arrangement of the company. I taught the course of business service specification, which lasted more than 20 class hours and completed the training task on time. Secondly, we also trained the service desk staff and changed the service concept. What customers need is what we have to do. Always handle problems with customer satisfaction and provide customers with the service of "as good as you want". We also have strict requirements for the duty managers of Baiyin Store Service Office, requiring them to manage according to the management level of the head office. Although there is still a gap between the management of the branch office and the head office, we are confident to grasp the management of the branch office.
7. Actively cooperate with the company to complete various tasks.
From participants, executors, planners to organizers, there are duty managers in service offices everywhere in the company's large-scale activities, who can complete all the work put forward by the company in a timely, comprehensive and quality-assured manner, and have achieved certain results, which have been recognized and affirmed by company leaders and human resources leaders. Summing up the work of the service room in the first three quarters of XX years, although it has made some achievements and been recognized by the leaders, the progress of the work is still slow, and the professional quality of the personnel is still far from the standard of the manager on duty. Moreover, most departments are new employees, with relatively low professional quality, relatively lack of experience in handling customer complaints, and the service quality is also far from that of large shopping centers in developed cities. From the fourth quarter of XX to the first quarter of XX, I will strive to improve the quality and work efficiency of our employees, and take the lead in advocating and implementing "special service" in Lanzhou, so that customers can enjoy not only the brand culture of Guofang Parkson, but also the service culture of Guofang Parkson.
Chapter II Annual Work Summary and Plan Examples of Salesmen
I have worked in the company for many years. Although I am still an ordinary employee in the company's sales department, I already know the company very well and know all its business like the back of my hand. Therefore, I am quite satisfied with my work in the company. Summing up my overall feeling in the past year is still very smooth. This year, I will work harder to do my job and help others actively. I also hope that some problems existing in the company can be properly solved. Constantly developing new products and new fields, I believe that the company will go further and have a higher market share, and Chutian people will be filled with happy smiles!
Although the sales situation is good, the repayment rate is not optimistic because the group headquarters does not settle the payment in time. 202 1, I will try my best to overcome this factor and solve the payment problem with the subsidiaries in time. The contents and feelings of sales work are summarized as follows:
1. In my daily work, after receiving the task assigned by the leader, I actively started to finish the task on time on the premise of ensuring the quality of work.
2. Sales report summary: including product sales registration and product sales ranking; Clean up the borrowing and returning goods in the hands of the business manager.
3. Promote each new product, keep close contact with dealers, and make analysis according to different regions, industries and audiences;
4. Handle the company's door-to-door business, deal with the problems in the process of product sales, and conduct friendly communication with various departments before;
5. Clean up the accounts payable with the group headquarters in previous years, because I didn't handle the accounts in previous years, and some documents were lost and prices and so on, which brought a lot of trouble to my present work;
6. Assist the regional manager in sales:
① Assign some telephone services or services requiring delivery to business managers to help them seize orders;
(2) Communicate with sales staff frequently, analyze the market situation, existing problems and solutions, and improve together;
③ Contract execution: assist the business manager and supervise the completion of the contract.
Summing up my work in the past year, I still have many problems and shortcomings in my work, and I need to learn from other salesmen and peers in working methods and skills. In 2020, I plan to learn from each other on the basis of last year's work gains and losses, focusing on the following aspects:
1. Try to do everything well and stick to it!
2. Ensure the completion of the annual sales task, and actively collect information and summarize it in time;
3. Maintain customer relationship and constantly develop new customers.
4. The accuracy of the sales report, carefully review;
5. Deal with borrowing and returning goods in time;
The third chapter is the salesman's annual work summary and plan example
Time flies, time flies, and a year has passed. I have learned a lot of knowledge and accumulated some work experience since I engaged in statistical work. Although my major is business administration and I have financial knowledge, statistical work is a strange job for me, from ignorance to understanding, from superficial to in-depth, from difficult to easy. It can be said that this process is hard and beautiful. I also get and understand a lot from my work. This can be said to have a great influence and help on my future life journey, and it is also a big turning point and leap in my life. Therefore, I cherish this rare opportunity even more. I think no matter what kind of work I start, it is a challenge and an exercise for me. Doing statistics in the past year's work has constantly honed my will, but also increased my desire to conquer difficulties and realized my life value. Here, I am deeply grateful to the leaders for giving me the space and platform for growth and progress, and to my colleagues for their care and care in my work and life. Summarize the past, look forward to the future, and strive to devote ourselves to the work of the new year with greater enthusiasm.
Statistics this job requires me to have dedication first. You should devote yourself to your work with a positive attitude, that is, you have chosen this profession and this position, so you should go all out and do it dutifully.
We should treat our work with a rigorous and meticulous attitude. Be strict with yourself at work. Statistics is a meticulous job for me and the requirements are very strict. It requires me to be careful. To ensure that the statistical data are consistent with the relevant statements, the figures must be accurate, and the goods should be consistent with the figures in the table when making the table. The data is correct for later review, so be sure to be careful and make no mistakes. This requires us to treat our work with a rigorous and meticulous attitude when doing other work.
Work is a kind of responsibility for us, and we have the obligation to do it wholeheartedly and be responsible, so the quality of work also depends on your sense of responsibility for work.
For me, improving work efficiency means learning more, and learning good knowledge from learning can improve efficiency. Then, I will refine the problem, make a decision in a short time, make a decisive decision on everything, set a specific time to arrange my work, and set strict deadlines for myself.
The statistics I am engaged in have great confidentiality, and confidentiality is the confidentiality of data. The new year has come again. Work continues, but the new year requires me to have a brand-new self. Clear your mind and make your work more detailed.
At the same time, I also belong to the administration department for one third of the time. As the logistics department of the company, to be honest, there is not much specific data to list, analyze and summarize this part of the work, because it does not directly create economic value, so in the eyes of many people, the work done by the administrative department is very humble and insignificant. But I want to say: in fact, nothing in the work of the administrative department is futile, and nothing can be treated carelessly. What is required must be serious.
It may be impossible for a person to like his job, but 100% like it depends on how we treat this job with a good attitude. In other words, since you have chosen this job, you should devote yourself to it and show your value. Many successful people don't like their jobs very much, but they have a high sense of responsibility and perseverance, and they are engaged in ordinary work every day. I think as long as I pay, there will be good returns.
In this year's work, there will inevitably be some unhappy things. I have been depressed, depressed and anxious because of the pressure of work. Everyone's work tasks are gradually heavy and meticulous, and it is inevitable that the work pressure will be great. Because in this kind of natural selection, the law that the strong is born and the weak is dead is unchanged. If you complain negatively, you will always be weak. Bad mood sometimes affects my work efficiency, but it is really effective to adjust my mentality in time and find a balanced starting point. I think as long as I go beyond my narrow interests, anxiety and other negative mentality, I can face the difficulties and challenges in my work with positive and healthy emotions. I found that the magic weapon of happy work is to look at our daily work with forgiveness and gratitude.
From this, I also realized that at work, we should first look at the difficulties encountered in our work with a tolerant and peaceful attitude, correctly evaluate our own abilities and value goals, make necessary psychological adjustments, and strive to cultivate an optimistic and open-minded good character. We should treat the salary with a mentality of not liking what we get and not worrying about what we lose, improve our ability to resist dryness and flexibility, effectively divert our attention, shift, release and adjust our personal mentality at work, and eliminate tension and fatigue. Always keep the heart of knowledge, love work, and make work a pleasure in life.
This year, I also met the test of work with gratitude. I often think that because of this job, I have embodied my own value; Because this job has honed my will. Calm down, I will reflect and realize that compared with many laid-off and unemployed people, I am grateful for my generous salary; Compared with the old and infirm, we should be grateful for our youth and health; Compared with ordinary people, I appreciate my full work every day. People can't predict happiness because happiness can't be begged. Looking for happiness at work and reaching the state of selflessness will produce job satisfaction, because at this time we have forgotten time and sadness. Happiness is because you have done a happy job. When you do a good deed and you are satisfied with your behavior, you will be happy.
The fourth chapter is the salesman's annual work summary and plan example
It has been one year since I joined xx Company in 20XX. In this year's work, I constantly challenged myself, worked diligently, strictly abided by the rules and regulations of shopping malls, honed my working ability in practice, and greatly improved my business level. I know that my progress in work was distributed with the help of everyone, and it was also highly recognized by the leaders of the mall. I was appointed as the head of the cabinet in 20XX, which is an affirmation of my work. Looking back on the stormy course I love to experience in the past year, I made the following work summary: 1. Moral cultivation and professional ethics.
Through the continuous study of newspapers, books and magazines, I love my job, have a strong sense of responsibility and dedication, have a correct working attitude, be serious and responsible, strengthen the study of professional knowledge and constantly recharge myself. This is a source of confidence in selling jewelry.
Second, the quality of work, achievements, benefits and contributions
Finish the work with good quality and quantity, and the work efficiency is high. At the same time, I also learned a lot at work and exercised myself. Through unremitting efforts, my work performance has been greatly improved.
Third, the experience in the work
Sales is an art. As a jewelry salesman, if you want customers to buy satisfactory jewelry, you should pay attention to language skills and several aspects that should be considered at all times. 1 Greet customers 3 meters carefully, 1 meter for inquiries. Smile service is the key to create a relaxed and happy shopping environment. 2 fully display jewelry, because most customers lack jewelry knowledge, so it is very important to display jewelry. The more customers know about jewelry, the stronger their satisfaction after buying it, as the saying goes; "Satisfaction" is the advertisement of customers. 3 facilitate the transaction, because the value of jewelry is relatively high, before the final transaction, the customer's pressure is great, so the salesperson should take a distracting method to reduce the pressure on the customer. Familiar with the wearing, maintenance, use, origin and quality of jewelry. After-sales service, when the customer's work is not finished after purchase, it is necessary to introduce the knowledge of wearing and maintenance in detail, and finally say some words of blessing to make the customer feel happy. Enhance the feelings with customers and look forward to the occurrence of secondary consumption. Seize every sales opportunity, wait for the arrival of customers with a new mental state, pay attention to your appearance, wear clean and decent clothes, and insist on makeup every day.
Fourth, the shortcomings in the work and the direction of efforts
Summing up the work in the past year, although there is no small progress, there are still many improvements and shortcomings. For example, if you don't know enough about jewelry, you should strengthen your study, improve your sales skills and learn this knowledge. It is very important to learn from the successful experience of others. Sometimes bad sales can lead to negative thoughts, which is unacceptable. Negative thoughts are the enemy of sales. The summary of sales failure is not enough. Every sales failure has its reasons, such as whether the jewelry recommended by customers meets the needs of customers, and whether the attitude towards customers is blunt and leads to customer dissatisfaction. Is the jewelry fully displayed to customers? Wait, these all need to be considered.
As a cabinet leader, just like a squad leader who leads troops to fight, it is very important to rush to the front line to influence and infect members. As a cabinet leader, we should first set an example and set an example. A counter is a collective, and full unity can release energy. Learn from each other and make progress together.
In a word, I worked and was happy this year.