The content elements of the manager's work plan have passed in the blink of an eye, and a new round of work is coming. At this time, we should prepare the work plan, so that we can have the motivation to sprint for better results next year. The following are the elements of the manager's work plan.
Elements of the manager's work plan 1 1. Work ideas
1, humanized management
First of all, I will integrate the company's resources in the early stage, continue the company's original sales direction and strategy, and adhere to the established goals. The core of management is people. I will strive to improve my ability and cohesion of the department, maintain a good and relaxed working environment, adhere to the concept of innovative marketing, and achieve the unity of management and respect.
2. Build an effective sales team.
Based on the company's corporate culture, strengthen business learning and training, do a good job in tracking service and customer management, set sales targets, and ensure fairness and justice, which is conducive to the long-term development of the team (cohesion, synergy and common progress).
3. Do a good job in budget and cost management.
Budget needs to accumulate a lot of management data for scientific analysis and control. I will strengthen the unity and sincere cooperation among all departments of the company; For the management of business personnel, I will start with several key points such as system, index, control and assessment, and do a good job in tracking services before, during and after sales; That is to say, before selling, we should learn the rules and regulations of the enterprise and the enterprise concept, let the business personnel know what to do, what not to do and why to do it, provide effective training, let the business personnel know what to do, ensure that the business personnel have a clear aim in practical work, improve efficiency and save manpower, material resources and financial resources for the company as much as possible; Strengthen the supervision and guidance in sales and realize the effective combination of result management and process control; Do a good job in post-event assessment, rewards and punishments. In addition to material means, there should be corresponding spiritual rewards to form a healthy and positive working atmosphere. The income and expenditure, reimbursement and work report of business personnel shall be carried out in an orderly manner in accordance with the systems and procedures.
Step 4 sell
Sales means selling the products and services of an enterprise to satisfy customers. The essence of sales is to meet the needs of customers through products, technologies and services, so as to realize profits and finally form brands and word of mouth. I will work with all employees in the department to explore a unique set of sales strategies and skills.
Second, the work plan
1, enter the role and start working as soon as possible; Fully understand the company, products, customers and markets, as well as the existing sales model.
2. Assist the general manager to formulate and implement plans to consolidate the old product market and expand the new product market.
3. Establish the framework of the sales department and formulate basic systems and processes.
4. Do a good job in training, organize and coordinate, and achieve the desired effect (this is a preliminary plan, and the detailed training plan will be adjusted according to the actual situation).
First, the training objectives. Let business personnel know the basic knowledge, performance, selling point, basic sales model, industry situation, company management system, how to carry out business, etc. And form the training content of team b with combat effectiveness.
I. Principles, functions, performance characteristics and quality of products (new and old products). (explained by technical support)
B, production practice (by the workshop is responsible for, I will coordinate)
C company information, development prospects, market conditions, performance, customer information, selling points, sales skills, cases, etc. The general manager had better speak in person to encourage him. )
D, the basic knowledge of doing business, company rules and regulations and requirements, financial requirements and reimbursement regulations (I am responsible for financial assistance).
E. communication between new and old salesmen and actual combat simulation (I'm in charge)
F, training evaluation (I am responsible for, and report the results to the general manager)
B, training progress: basically in the above order, but also can be appropriately crossed.
C training time: completed within one month.
D. Training place and materials: some training materials and whiteboards, pens, notebooks, etc. Need to be prepared; Training is conducted in-house, so the cost will be relatively small.
5. Be an excellent salesman. Assign work and let them know what to do and how to do it; Communicate with new and old salespeople, be familiar with and master their personal situation and work situation. Work arrangement of business personnel (new and old salesmen are treated differently)
A regional distribution: according to the training situation and personal characteristics of new salesmen and the needs of regional work. The area of the old salesman will not be greatly adjusted for the time being.
B, determine the work goal: the old business needs to know what it wants to do next. The new business needs him to collect customers in the designated area (through the Internet) and help select and determine the key points.
C preparation: conduct pre-war mobilization meeting (after training and before work), and prepare materials, business cards, internal address books, travel expenses, train tickets, and information required by business personnel.
Third, the middle and late work
A, on the basis of doing a good job in the near future, go to the market to understand the specific situation of business execution and customer service. At the same time, perform the duties of sales manager, ensure the stable development of the company's business this year, make long-term work plans, and lay a good foundation for sales next year.
B, formulate and improve after-sales service work and measures.
Elements of the manager's work plan 2 20xx I came to Kimberly West Store with the opening of the new store on February 6th. This year, I learned a lot and gained a lot. Thank you for your support and help, and let me grow better. Now I will report my work in 20xx as follows:
First, the working attitude is diligent, sincere and not bored, and I take the initiative to finish the work on the second floor.
1, call before 1 1 every day, and send Kimberly's blessing to customers in time;
2. Insist on calling back for three days every day, and call back in time on the third day after the customer buys the jewelry, asking whether the necklace purchased by the customer is suitable for wearing and the size of the ring, so that the customer can feel that Kimberly's service is so intimate;
3. Collect the customer files purchased on the same day every night, carefully register the customer's birthday, and avoid missing items.
Second, be responsible for your own responsibilities.
I have been dealing in diamond commodities for more than two years. In the management of goods, first check the quantity of newly arrived goods; Check whether the jewelry logo is consistent with the label and certificate; Check whether the quantity and price of jewelry are consistent with the bill of lading; Check whether the goods have quality problems, pick out the goods with problems in time and return them to the company; Timely replenish the goods that are out of stock in the counter, classify and place the new and series ornaments launched by the company, and select a counter to display them centrally; Cooperate with two stores to adjust goods and deliver goods at any time; For the goods coming out of the cabinet, the goods will be delivered out of the warehouse in time, and the new goods will be put into storage in time. The work plan is the work plan of jewelry store. At the end of the month, ensure that the monthly inventory is completed smoothly and the data is foolproof; Without the permission of the manager, no one is allowed to take the goods out of the counter and leave the store. All the work is in place and there is no mistake for one year.
Third, in the sales summary is as follows:
1, fully display jewelry products at reception.
Because most customers lack jewelry knowledge, it is very important for salespeople to show jewelry, and actively guide customers to try on jewelry. When I take out diamond jewelry, I describe it to customers, such as describing the diamond cutting, gently turning the diamond ornaments with my hands, manually moving my mouth, and giving it to customers after the description is basically completed, so that customers will imitate my actions to observe diamonds and ask, "What is Belgian cutting?" I can explain that this kind of question and answer is the skill of salespeople to display jewelry. When customers choose styles, they mainly focus on eye-catching. I recommend two kinds of jewelry with big contrast and long observation time, and describe the different styles represented by the two styles, so that it is easy to lock and narrow the styles and scope selected by customers. When choosing the price, follow the principle of soaring and falling slowly.
2. Take advantage of the opportunity of customers to ask questions and try to seize the opportunity to introduce jewelry knowledge.
The more customers know about jewelry, the more satisfied they will be in the future. When a lady wears a newly bought diamond ring to work, she always wants to attract the attention of her colleagues. When others see this diamond ring, she will talk about her understanding of diamonds, fully enjoy the spirit of owning a diamond, and also advertise for us. As the saying goes, "a satisfied customer is the best advertisement" and "the most influential advertisement is the people around you". Therefore, we should seize the opportunity in the sales process and skillfully explain the jewelry knowledge when customers ask questions.
3. Guide consumers out of the purchase misunderstanding, foster strengths and avoid weaknesses, and skillfully explain the quality of diamonds.
Due to the misleading of some marketing units, many consumers demand that the origin of diamonds is South Africa. When the customer asked if there were any South African diamonds, I said yes first and told the customer, "In fact, the quality of diamonds is measured by 4c standard. South Africa has a large output, and not all diamonds are good. Kimberly uses high-quality diamonds from South Africa. When you get the certificate to the customer, take the initiative, look at it before giving it to the customer, and affirm the diamond according to the grade. Convince customers by combining the principles and conditions of diamond grading and price comparison.
Element 3 of the manager's work plan time flies, and I have been in the company 1 year in a blink of an eye. Also became one of the department managers of the company. Now the year of 20xx is coming to an end, and I want to write down the work plan of xx at the end of the year.
In a blink of an eye, I will enter a new year. The new year is a year full of challenges, opportunities and pressures, and it is also a very important year for me. The pressure of life and work drives me to work hard and study hard. Here, I have made a work plan for this year in order to make greater progress and achievements in the new year.
First, the sales target:
The sales task assigned by the superior is 300,000, the sales target is 350,000, and the sales target is 70,000 and 50,000 per quarter.
Second, the plan:
1. Make an annual jewelry sales plan at the beginning of the year.
2. Make a monthly jewelry sales plan at the beginning of each month.
Third, customer classification:
According to each customer received, the existing customers are divided into three categories: A-type customers, B-type customers and C-type customers, and the customers at all levels are comprehensively analyzed. Be different customers and take different services. Do it on impulse and return satisfied.
Fourth, the implementation measures:
1, familiar with the company's new rules and regulations and business development. The company is constantly reforming and establishing new systems, especially in business. As the department manager of the company, you must take responsibility for yourself, and do your best to carry out business work while complying with the company regulations.
2. Make a study plan. Learning is very important for business people, because it is directly related to a business person's pace of advancing with the times and business vitality. Adjust your learning direction according to your needs and replenish new energy. Professional knowledge and management ability are all things I want to master. Know yourself and know yourself, and you will win every battle.
3. On the customer side, strengthen information exchange with customers, increase feelings, and insist on contacting Class A customers once a week, Class B customers once every half month, and Class C customers once a month. Always keep in touch with customers who have already made a deal.
4. On the network side.
Give full play to our website and network resources, do a good job in the collection and release of housing and the development of tourists. Business is doing well
The above is my work plan for 20xx jewelry sales, which may not be mature yet. I hope the leader will correct me. Looking forward to 20xx, I will work harder, be serious and be responsible. I believe I will complete new tasks and meet new challenges in 20xx.