She worships the "national model worker" as a teacher and takes Ren Shifu as an example. She humbly learns how the master warmly receives customers, introduces goods and patiently serves special customers, which she keeps in mind. Often exchange work experience with the master and learn business knowledge. Apply the knowledge and skills you have mastered flexibly to practical work, so that customers can enjoy value-added services while purchasing goods. On the one hand, she actively learns from her master, on the other hand, she constantly recharges herself. I bought and subscribed to professional books and periodicals such as Diamond Emerald Jewelry, Jewelry Knowledge Quiz and China Gold Newspaper. Learn from them and improve my business knowledge. Visit the market between classes to study the fashion trend of jewelry and try to figure out the psychological characteristics of customers; In order to master the jewelry detection technology systematically, she also took advantage of the opportunity of jewelry detection professionals in shopping malls on Sunday to learn and consult modestly. After a period of unremitting efforts and study, I have mastered the four elements (4c) standard for measuring diamonds, and I can judge the superior grade of diamonds from different aspects with my senses, and I have obtained the NGTC diamond grading qualification certificate. It has been rated as the top seller and service star of the group for many times and won the title of "Beijing Economic and Technological Innovation Model".
At work, she pays attention to service innovation, so that "where customers need it, my service will extend to where", which makes the sales of the gold and jewelry area of shopping malls climb steadily. For example, a batch of "Passepartout" was introduced to the gold jewelry counter, which had a bright market prospect, but it did not achieve the expected results after the trial sale. After research and analysis, Wang Ying found that it was not the product itself that had problems, but that we failed to grasp the consumer demand of customers. She matched the "Passepartout" pendant with ropes of more than ten colors, and finally chose black and brown leather ropes, making the once unsalable pendant a best seller. Later, she introduced the "supporting service method", which combined hand-woven Chinese knots with yellow and platinum zodiac symbols to weave rope-woven chains of different colors and styles. Only this year 1-2, the sales of counters reached19 million yuan, an increase of 17% compared with the same period last year.
At work, she pays attention to the guidance of customers' consumption demand, and thinks that an excellent salesperson can only win customers and take the lead in occupying the market if he looks further. Through counter practice, she proposed to increase "personalized design service" to let consumers enjoy value-added services. Once a young man wanted to choose a diamond ring to propose to his girlfriend, but the one on the counter was always unsatisfactory and the customer was disappointed. According to the customer's mind, she carefully designed a diamond ring with heart to heart, backed by platinum, highlighting the "heart" shape, representing heart and soul, and two metal "heart" claws firmly grasped a bright diamond. When the customer got the diamond ring processed according to his own mind, he was very satisfied and praised: "The service of Xidan Shopping Mall is really unusual. I bought jewelry for customers, but more importantly, I enjoyed value-added services!