Return and exchange process:
1, confirm the non-human injury first.
2. High-grade jewelry, with the appraisal certificate issued by the National Gem Appraisal Center. If you are in doubt about this, please go to the appraisal institution that issued the certificate for re-inspection.
3. Return the attachments, instructions, invoices, shopping vouchers, packaging, commodities and bundled gifts to our company for return and exchange procedures.
4. If the customer has doubts about the product quality when using it, please issue a written appraisal, and we will handle it according to the national laws and regulations.
Legal basis: Article 24 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests. If the goods or services provided by the business operators do not meet the quality requirements, consumers may return them in accordance with the provisions of the state and the agreement of the parties, or require the business operators to fulfill the obligations of replacement and repair. If there is no state regulation and agreement between the parties, consumers can return the goods within seven days from the date of receipt; After seven days, consumers who meet the statutory conditions for terminating the contract can return the goods in time. If it does not meet the statutory conditions for terminating the contract, it may require the operator to fulfill the obligations of replacement and repair. Where goods are returned, replaced or repaired in accordance with the provisions of the preceding paragraph, the business operator shall bear the necessary expenses such as transportation.