1. The territorial management right of emerging Internet services is not clear enough. The real reason why it is difficult to call the police for the items left by the network car ride is not that the lost items have not been stolen or robbed, largely because the territorial management right of the network car ride is not very clear at present. This is similar to the reluctance of the industrial and commercial departments to accept online shopping complaints in earlier years. Once accepted, it means that higher costs will be transmitted, and may affect their KPI assessment results, such as the completion rate of accepted cases and the growth rate of complaints. Poor consumer rights protection channels and high cost of rights protection mean that the cost of drivers encroaching on passengers' belongings is low and the probability of being punished is extremely low. Some consumers mentioned in the news that the drivers on duty were still operating normally without even being punished by the Didi platform, which in turn negatively contributed to such incidents.
2. The powers and responsibilities of the Internet Superplatform are not clear enough. Traditional taxi companies are the main providers of services, and their rights and responsibilities are very clear. Therefore, when encountering the problem of left-behind items, they often take the initiative to take responsibility. Didi and other online car platforms think that they are just intermediaries for travel services.