Gold store sales skills-gold store sales skills-understand customers' ideas

How do salespeople know what customers want to buy when they walk into the door of a gold shop or their own business counter? In this way, we can infer the goods that customers want to buy from the dialogue with customers and their choice of goods. Don't blindly promote a certain commodity, so as not to arouse customers' disgust. Through dialogue, we can observe the key points of customer needs, and then promote them according to customer needs, thus increasing sales opportunities.

Gold Shop Sales Skills 2: Solving Customer Complaints

Every clerk will inevitably meet some customers who are picky and have a bad attitude. However, "the customer is always right", you should learn to be patient when you meet a long-winded customer. Over time, after accumulating experience in dealing with different types of customers, there will be no problem in facing any kind of customers.

Dealing with customer complaints is also a necessary training for sales staff. Listening to customers' complaints carefully and listening to their opinions from the beginning is the only way to solve customers' complaints.

Gold store sales skill 3: treat customers equally

Some salespeople judge customers' purchasing power according to their appearance and clothes, which is wrong. Although he only bought 100 yuan of jewelry this time, it doesn't mean that he only has 100 yuan of purchasing power. Maybe he will buy more than 5000 diamond rings next time, and no one can predict.

Treating all customers equally is the basic principle for salespeople to serve customers. Obvious differential treatment will make other customers feel unhappy. Next time they won't come to your gold shop or counter to spend money, and you may lose a good customer.

Gold Shop Sales Tip 4: Choose the Right Service Opportunity

The time to serve customers can be adjusted according to different commodities. For goods with low price and high purchase rate, the time to approach customers is earlier. Like popular jewelry, first of all, let customers watch it freely, and don't let customers have resistance and ruin their shopping pleasure.

Gold shop sales skill 5: create buying motivation

From the customer's point of view, if there are few gold shops, such gold shops will be prohibitive. The operator of a convenience store once said that when there were not many customers in the store, he asked the clerk to arrange the shelves everywhere so that the customers outside could see the flow of people. This environment gives people a natural and reassuring feeling, and the number of customers will gradually increase. Of course, customers should see clearly inside, so that customers can easily enter the store.

Gold shop sales skill 6: enthusiasm for work

Even if you introduce the goods eloquently, customers always have to shop around before deciding whether to buy them. Generally speaking, for this kind of customers who just look at it and don't buy it, most salespeople will return it with a white eye. This is actually a very wrong way. The correct way should be: be hospitable even if the other party doesn't buy your goods, because customers will often go back to the most enthusiastic store to buy after changing stores.

Seven tips for gold shop sales: inform commodity information.

For customers, not every product promotion can be clearly seen, but through the oral notification of sales staff, customers' purchase intention is usually quite high, because they don't want to miss any promotion opportunities.

Selected sales speech 1, I have no money?

I can understand your feelings, especially about money. I found that our daily basic maintenance cost is less than a pack of spare parts (10 yuan/day, 3650 yuan per year). Women can't live for money, but for beauty. Money creates wealth and value, otherwise, it is just money in the bank and people in heaven.

I have no time. I'm busy?

Great! I like working with busy people. They are often very capable, and of course they know how to make effective use of our timeliness. Sister, if you don't pay attention to skin care now and concentrate on your career, you may spend more time in this area in the future. In addition, irregular life and excessive struggle can lead to black and yellow skin, aging and pigmentation. If you use effective products when not in use, it will lead to serious consequences of skin problems. A strong woman should also have good health and a good face. If you agree, I will arrange your time reasonably. By making an appointment, you can spend the least time caring for your skin, okay?

3. I use it? World famous brand? I don't believe you, okay?

Great, you use a big brand that is popular internationally. I've heard of this product. It's really good. That's why I especially want to tell you, because a product will be saturated after being used for a long time, just like what we often eat. Sometimes we have to change the taste of food and adjust the structure of food, which may be more scientific and comprehensive. You can also eat some farm food when you eat delicacies. Our brand is the crystallization of the latest technology. You can give yourself a chance to try, because there is a saying that what suits you is the best.

I won't listen to you sell products?

Sister, I'm not selling, I'm teaching you skin care and beauty products and correct nursing methods. I hope that through communication, we can guide everyone to a good lifestyle. In this sense, sister, I hope you regard me as your personal beauty consultant, not an ordinary salesperson. My mobile phone is open 24 hours a day. What is the number? I hope it can help your beautiful face.

5. How is the product? I've never heard of it.

Sister, you are a very strict and rational person, and nothing I say is useless. You won't know until you have experienced it yourself. Facts speak louder than words, and no one's words count. The skin is in charge. Look at this fashion magazine. Our products come from country X and have a history of X years in China. They have developed rapidly, with thousands of franchisees and hundreds of thousands of consumers. Bacon once said that existence is reasonable. Confident, confident that women are the most beautiful, I am super confident in our products, I believe I can help you.

6. I opened the card, but I can't take time to care every day?

We don't want you to come every day, just two or four times a month. The time is up to you. After you get the certificate, you will have your own beautician. Her only job is to remind you to get a beauty treatment on time, take care of your skin regularly and explain skin care knowledge. She will call you if you don't come. Besides, time is like squeezing water in a sponge. No matter how busy you are, you can make time. Beauty needs time to care.

7. I have no money with me today. Can we talk about this later?

It doesn't matter whether you bring money or not. I just want to tell you that today is our discount day, a unified national promotion activity, and we also send you a beauty card. Introducing products is just one of our jobs. I'm just giving you some advice. Anyway, there is no shop after this village. Can you pay the deposit? do you have your visiting card？ There is a bank nearby, so we can go to your house. Only by discounting today can you save money, and you can save XX money (help with the bill). Can I be so interested in banks? Anyway, if you must be beautiful, you must act. I know, this money is nothing to people like you.

8. I have other products at home. Wait till we run out?

Now no one has several sets of products at home, just like any woman in the Great Hall of the People does not have several sets of clothes. Moreover, the products at home can be used at any time, and our products do not conflict with those produced at home. Using household products after beauty salon care can produce synergy, and the effect is 1 1 greater than 2, just like the combination of injection and medicine. Sister, I have another suggestion. I wonder if your product has been opened. If it is opened for three months and is not kept in the refrigerator, the effective components inside will be lost and bacteria will breed. Sister, in that case, don't put anything bad on your face.

Classic sales speech 1, what is the difference between professional line products and daily chemical line products?

One medicine can't cure all diseases, and the products of daily chemical products are not targeted, just like the advertisement said? Dad, one bottle for me, one bottle for my wife and one bottle for me? In order to ensure that most people can use the products of daily chemical thread, they lack special efficacy and nursing function. People's skin conditions vary widely, and the same skin will be different in different periods and physical conditions. Professional line nursing really adapts to everyone, and personalized effect is the most important.

2. Is it strange to hear every beautician say that their products are not good? Beauticians say their products are a sign of self-confidence. The key problem is that beauticians should know how to do it well, who to be good to and how to do a good project. It's no use just saying yes, just as doctors need to know pharmacology and pathology. For beauticians, it is necessary to know whether the ingredients and efficacy of products are suitable for people, and to know the skin conditions and problems of customers. In this sense, a good product does not mean a good result, and a good product needs to be professional.

What product am I allergic to?

Sister, do you have any experience in changing skin? In the face of science, everyone needs to be honest and rigorous. Our products have passed the clinical allergy and irritation tests, contain no perfume and will not cause blisters and redness. Spices are the most common ingredients that cause allergic reactions. Of course, I can't guarantee that you will never be allergic to these products, but some people are even allergic to milk. Second, you can try it on local skin to see if it's okay. If there is any reaction, do not use this product. This process is as exciting as possible. Third, we have an emergency preparedness plan. If encountered, the risk will be minimized (with luck).

Although the card is half done, I am not satisfied. Should I return it?

Sister, when we opened the card, we did not promise to return it. A card is also a contract, a contract. You should protect your rights and interests. If the customer returns the card, we will ask you for the living expenses. I don't know what you are dissatisfied with, but I find it difficult to promise to return the card. If our employees have problems, we should criticize education. If you are sincere, we can sit down and talk, and we will improve our work to make you as satisfied as possible. But we don't know how satisfied you are. Similarly, our customers put forward some harsh conditions, and we can't meet them.

5. Is maintenance too much trouble? Too time-consuming?

Everything has rules, and we can't break them. Our nursing process design is based on the physiological structure of Pi Fu. In this regard, we can't simply do things. If you want to maintain your skin, you should know that beauty is made by time, not by money, and beauty comes at a price. Women can worry about everything, but not for beauty, give themselves a calm mood and quietly enjoy the highest essence of beauty. This is a woman with real taste.

6. You beauticians don't even have good skin, but you still do beauty with me?

One answer: Our skin used to be smooth now. Two answers; Alas, we are unlucky. How much work we have, from morning till night, messing up the biological clock, and helping you to detoxify and expel all the toxins from yourself. We pay for your beauty, and we think it's worth it as long as you are satisfied. Unlike you who have status, status and wealth, we really envy you in private. And sister, we can't use such a good product. How can we compare with you?

7. Your product is not very good. It seems to be fake, worse than others.

Elder sister: What kind of person do you look like? Elder sister: You look like a discerning person. Elder sister: You look like a humorous person. Sister, you look like a person with taste. Sister, you look like a person who knows beauty. Sister, you seem to be a very kind and caring person.

8. "Ovarian Maintenance" magazine is a lie, and you still sell it.

Sister, many things in magazines and newspapers have no fixed standards and answers, and there are no scientific conclusions. Just like washing clothes with washing powder today and washing clothes with soap tomorrow. I used to say that it is good to exercise in the morning, but now I say that it is good to exercise in the afternoon, so that I don't know who to listen to. Many things in the newspaper are contradictory. Like KFC and Estee Lauder, they used to be so scary, but now they eat differently and wipe differently. Elder sister, health care and treatment are two fields. How did Mei Lanfang and Chen die? Won't they have a physical examination? Many diseases cannot be detected until the hospital is in the late stage. Being sick doesn't mean nothing. Accidents usually happen. In addition, essential oil is a western medicine, and our doctors in China don't understand the magic of essential oil. In fact, we have many cases with good results. Sister, sometimes things in the West are better than those in China. Really, just like this milk powder incident, there is nothing wrong with foreign countries.

9. I received a massage for shoulder and neck pain. Cheap and comfortable. Others are no more professional than you?

Sister, massage in the massage center can relax muscles and really relieve them. However, sister, everything needs a product, and a product without massage can never make the skin young and firm. The hospital advocates that massage is only an auxiliary means, but also with drug treatment. Massage can't be fundamentally improved, but we use essential oil, which is a plant hormone. It can quickly penetrate your skin, dredge meridians, promote blood circulation and remove blood stasis, and fundamentally improve your symptoms.

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