1. Fill in the after-sales service manual. A. All jewelry products are accompanied by after-sales service manuals. B the product details page of the after-sales service manual must be filled in. 2. The way and content of after-sales service. A. customers can choose to enjoy after-sales service of door-to-door delivery or mailing. B. After-sales service contents: (1) Cleaning (2) Polishing (free of charge, with gold loss, which needs to be explained in advance) (3) Ring changing) (4) Strengthening diamonds. Door-to-door after-sales process A. Issue product and after-sales service manual B. Inspect the goods according to the after-sales service manual and fill in the after-sales service registration form. Customer's signature confirmation (1), product name (2), material (3), diamond size grade (4), after-sales service item (5), explanation of other problems of goods C. Customer receives goods with receipt 4. Mailing method A. The customer calls the customer service center to make an appointment for after-sales service. What the customer service needs to confirm with the customer: (1) After-sales service of jewelry products by all mail methods (2) Order number and after-sales service content (3) Prompt the express delivery method and insurance (4) Provide the "after-sales reservation number" to the customer (5) Prompt the customer, provide the after-sales service manual with the goods, and attach comments to the goods. Explain the after-sales service content and return address (6) Prompt the customer to keep the original courier B, check the goods according to the after-sales service manual (1), and inform the customer immediately if there is any mistake (2) Inform the customer that the goods have been received, check the after-sales service items and return address (3) Register with the after-sales service system (4) Confirm the time and expenses, notify the customer and collect the money (65438+).