The basis of workplace etiquette is simple. So do you know the skills and precautions of business etiquette in the workplace? Let's get to know each other.

Skills and precautions of business etiquette in workplace

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First of all, you should know what the other person likes and dislikes. What he likes is not easy to grasp, and what he doesn't like is easier to grasp, which mainly depends on his identity, status and cultural accomplishment. We should also pay attention to two aspects in business communication.

One is self-esteem.

Self-esteem is reflected by manners, treating people and dressing up. If you don't respect yourself and love yourself, others won't look up to you. For example, a basic piece of jewelry worn by women in business communication is based on the principle of "less is better than status", and it can't be worn more than customers, let alone pretend to be the owner. For example, I ask a question, which jewelry can't be worn in business contacts. One is not to wear jewelry to show financial resources, office workers should show love and dedication;

Second, jewelry that shows gender charm cannot be brought. You can't wear brooches or anklets. This is called doing something at the level of etiquette. Etiquette is a kind of formal beauty, of course, formal beauty needs a kind of display, so we wear two or more pieces of jewelry, what more professional way to wear it? Professional wear is "homogeneous and of the same color". You can't look at the Christmas tree from a distance and the grocery store from a close distance. For another example, what should women pay attention to when wearing professional clothes? Five are not allowed:

First, black leather skirts should never be worn on appropriate occasions, which is an international practice and gives the impression that they are not serious;

Second, you can't go barefoot in formal high-level occasions. Why? Not good-looking, feet have problems;

Third, there must be no damage. The head is far away, the feet are close, and the waist is not far;

Shoes and socks don't match. You can't wear casual shoes when you wear a dress, but you should wear socks. You can wear sandals without socks. When wearing a formal suit, you can wear sandals that don't show your toes first, and then show your heels.

Five or three legs.

Generally speaking, women look at the head, men look at the waist, and the head refers to the hairstyle and hair color. Hair can't be too long and can't be scattered at will. Hair can be rolled up and tied up without dyeing. Waist means that you can't hang anything around your waist on formal occasions.

In business communication, self-esteem is very important, and respect for others is more important.

There are three main things.

First, you should accurately locate the communication object, that is, you should know who he is. Then we can decide what to do with him. In international communication, the value of gift packaging should not be less than 1/3 of the gift value. When accepting a gift from a foreigner, you should open the package in person, study it for a while and praise it. There are three things that are not allowed when dining with foreigners. First, you can't decorate yourself in public.

Second, you can't persuade each other to drink food, and you can't force others to eat;

Third, you can't make a sound when eating. This is to respect others, but also to talk about rules, such as receiving business cards, how to do business cards is to respect others, professional requirements are to give and take, not indecent. If not, answer politely. You can tell the other person that you didn't bring it or use it up. Sometimes a kind of "good faith deception" is needed in business communication.

The second relationship between business communication and public relations-good at expression.

Business etiquette is a kind of formal beauty, the content and form of communication are complementary, the form expresses certain content, and the content is expressed by means of form. Be kind to others, not good at expressing or not expressing well, and pay attention to environment, atmosphere, history, culture and other factors when expressing.

The seat in the two rows of cars is the upper seat. The standard answer is more than one seat, and the professional saying is that there is a seat where the guests sit. Eating and riding are all like this. In social occasions, different seats are different. The driver's seat is the seat where the owner drives himself. Two people sit in the car at the same time, sitting tightly in front; When working as a full-time driver or taxi driver, the seat behind the driver's seat is the upper seat. At this time, the driver's seats are suite seats, VIP seats, safety seats and seats behind the driver.

Management syllogism: First, write down your thoughts. The second is to do what is written down; The third is to write down what you have done.

Let people know that you are kind to others, which is a requirement in business communication. Discuss the problem of men's suits with comrades. From the perspective of business etiquette, how to show your identity in suits is a high-end problem. Professionally speaking, the problem of wearing a suit is "three three": the principle of three points and three colors, that is, the color of the whole body is limited to three colors, and three colors refer to three major color systems; The trinity principle is about three parts of the body: shoes, belts and briefcases. If these three places are the same color, generally black is the main color; Don't make a fool of yourself in a suit. The first taboo is that trademarks must be removed. The second taboo is about the color and texture of socks. Don't wear nylon stockings or white socks on formal occasions. The color of socks should be the same as that of shoes or other dark socks. Third, there is something wrong with the tie, mainly the requirements of texture and color. Wear casual clothes and short sleeves without tie, and jacket without tie. The fashion style of ties: First, there is a nest called "a man's dimple". The second method is to tie a tie without a tie clip. Those who wear tie clips are vlp or those who wear professional clothes, because their ties have professional signs, and you can know which side they are sacred at a glance. It's cool for men not to wear tie clips when it's windy. The third way to play is the length of the tie, and the arrow of the tie should be on the upper edge of the belt buckle.

Knowledge of workplace grooming and etiquette

1) expression

1 eyes. Eyes are regarded as the window of the soul, the most effective organ for transmitting information, and can truly reflect people's emotions. When you speak in social situations, you must pay attention to the etiquette of your eyes, and your eyes should be calm, gentle, generous and kind. Look squarely at the triangle between your eyes and mouth to show your respect for each other, but don't stare at each other for too long, because staring at each other for too long will make them feel nervous and embarrassed. If you face acquaintances, friends and colleagues, you can express your greetings and ask for advice with calm eyes, and then your eyes can stay for a while. Don't move away quickly when looking at people, and don't give the impression of indifference and arrogance. When the other person is silent or aphasia, you should stop looking at the other person.

Pay attention to the gaze range. Gaze is divided into: official gaze area (from the middle of forehead to eyes), social gaze area (from eyes to chin), intimate gaze area (from eyes to chest) and side scanning (intimate relationship or very disgusting relationship). The choice of gaze area depends on the occasion.

2 Smile. In interpersonal communication, expression should be based on joy and happiness, and smile is the most beautiful language of human beings. A smile is a symbol of self-confidence and a polite expression. The suggestion is changed to: Politely expressing typos is a sign of mental health. Proper use of smile in various occasions can play a positive psychological role in conveying emotions, communicating hearts and conquering each other.

When communicating with people, you can smile before opening your mouth; When communicating with others, if you smile at yourself, you must respond with a smile.

2) Safe space

Psychologically speaking, everyone has an invisible personal space around his body, and everyone will be very sensitive to this personal space. Once it is broken, we will feel uncomfortable or unsafe. This is a safe space.

① Intimate space: refers to keeping a distance of about half a meter between the two parties, which is generally limited to lovers, lovers and family members.

(2) Personal space: refers to the communication between the two sides to keep a distance of half a meter to one meter, which is generally an appropriate distance for friends and acquaintances to get along.

③ Social space: refers to the distance of one meter to three meters between two communicating parties in social and negotiation occasions, which is usually a casual acquaintance or working relationship.

Generally speaking, the safe distance between Europeans and Americans is greater than that of Asians. How far is the safe distance to keep? We must grasp it flexibly in the actual communication process.

3) The first sentence

The first sentence includes nodding and shaking your head. In China and most other countries, people nod their heads to show their agreement and appreciation, and shake their heads to show their negation and regret. In India, Pakistan and other countries, nodding is negative and shaking your head is affirmative.

4) sign language

The flexion and extension of human hands and five fingers can express a certain meaning, but the meaning of different countries or regions is often different. If used wrongly, it will lead to jokes, even misunderstanding, trouble and disgust. Therefore, it is particularly necessary to understand the international common gestures.

Give a thumbs up to show victory, admiration, first place, leader, etc. in China. In Japan, it means man and father; Express luck in the United States, the Netherlands, Australia, New Zealand and other regions; In India and Germany, they want a ride. Thumb down generally means bad moral character, bad or unsuccessful, while in Britain and America, thumb down means disapproval; In France, it means death; In Indonesia, Myanmar and other regions, it failed.

Extending the middle finger, the Philippines expressed anger and contempt; The United States, France and Singapore expressed indecency; Saudi Arabia expresses bad behavior or extreme unhappiness.

Extend your index finger upward, and China means first or please pay attention; The United States said please wait a moment; France is the expression of students' request to speak; Myanmar says it is the most important; Japan is the best.

The little finger sticks out, and China expresses smallness and looks down upon it; Japan means women and children; South Korea says girlfriend; Myanmar and India are used to represent toilets; The Philippines does not represent anyone.

The index finger is bent, and China stands for the number nine; Japan means thief; Thailand and North Korea represent the key; Indonesia says it has a bad heart; Mexico is used to express money.

Hold out your middle finger and press it on your index finger, which means the number ten in China; The Philippines, Malaysia, Singapore, the United States, France and Mexico expressed their prayers; The Netherlands swears; Sri Lanka expresses evil; In Hong Kong, it means close relationship.

Form a circle with your thumb and forefinger to represent money in Japan, South Korea and Myanmar. The United States expressed its consent or success; Indonesia, on the other hand, said it was unsuccessful; The fool said, it's useless; In Brazil, it means anus.

Note: Never point to others for directions. This is a sign of bad manners.

In addition, it should be noted that proper use of gestures can enhance the expression of feelings. But when talking with people, don't use too many gestures or actions, giving people an elegant, reserved and polite feeling.

Expression refers to a person's inner feelings, emotions and other feelings. Through the movement of facial muscles. If it is assumed that the overall impression of a person is 100%, then 75% of the impression comes from the person's expression, including expression and attitude, especially smile. Expression etiquette refers to people's etiquette norms for eyes and smiles. The general requirements of expressing etiquette are: enthusiasm, friendliness, relaxation and naturalness.

Etiquette knowledge of workplace business dialogue

1, respect each other and understand each other.

In conversation activities, only by respecting each other and understanding each other can we win each other's emotional closeness and gain their respect and trust. Therefore, before talking, negotiators should investigate the psychological state of the other party, consider and choose the methods and attitudes that the other party can easily accept; Understand the influence of the other party's speaking habits, education level, life experience and other factors on the negotiation, prepare more and be targeted. When you speak, you should realize that speaking and listening are equal to each other. When you speak, both sides should master their own time, and one side cannot be dominant.

Step 2 affirm each other in time

In the process of negotiation, when the two sides have similar or basically identical views, negotiators should quickly seize the opportunity to affirm these similarities with flattery. In conversation, the language of approval and affirmation usually produces extremely positive effects. When one side of the conversation confirms the other side's point of view in time and to the point, the whole conversation atmosphere will become active and harmonious, and the strange two sides will start to have a sense of agreement from many differences, and then narrow their psychological distance very subtly. When the other party agrees or affirms our views and opinions, we should communicate with each other by actions and words. This two-way communication facilitates the negotiators of both sides to get along well, thus laying a good foundation for reaching an agreement.

3. Good attitude and appropriate language.

Speak naturally and confidently. Attitude should be amiable, and language expression should be appropriate. Don't use too many gestures, speak at a proper distance, and generally don't involve unpleasant things.

4. Pay attention to speech speed, intonation and volume.

Speech speed, intonation and volume have great influence on the expression of meaning in conversation. During the conversation, you should state your point of view as smoothly and at a moderate speed as possible. In some cases, we can attract the attention of the other party by changing the speed of speech and strengthen the effect of expression. General questions should be explained in a normal tone, with a moderate volume, which can make the other party hear clearly and will not cause disgust.

Say hello to everyone.

First of all, as soon as you enter the company every day, say "good morning" loudly to all your colleagues. I believe that no one will return your unhappy face, and you will feel energetic all day. If you are facing a customer, don't forget to say hello, and immediately add a kind word like "always let you manage, sorry"; For customers who haven't seen each other for a long time, you can say "Don't mind if you don't pay attention". If you can do such a delicate greeting, you will definitely leave a deep impression on the other party.

Greeting is also a good means of self-promotion. When you meet customers outside the company, you can emphasize "I'm from company X" when greeting. If the other person still can't remember who you are, add "I was taken care of by you because of something". Even if I can't leave him deep feelings once, he will definitely remember you after greeting him several times.

Proper speaking skills in the workplace

A fresh person who has just entered the society, if he can't deal with customers skillfully, the other party may not list you as a qualified person to talk to. If you are too sophisticated, others will think that you are talking to yourself or bragging. Therefore, to avoid making the other party feel unhappy, try to use mild and moderate words, which is also a necessary condition for receiving guests. If you want to show your professional coping ability, you should usually be aware of the performance of words; If you can take practice as a self-motivated course, you can make rapid progress.

Don't talk nonsense.

Some people are diligent but rude, and the result will be counterproductive. When receiving guests, it is best to pay attention to the following four points:

1. Look at each other when you talk. No matter how polite your words are, if you don't look at each other when you speak, it will often make them feel uneasy.

2. Keep smiling. Smile is very powerful, it can make people around you and yourself bathe in happiness. However, you shouldn't smile, which may arouse the suspicion of the other party. You should be careful.

3. Pay attention. When the other person speaks, you can observe his words and look at his complexion, so as to make a correct response. It's impolite to listen without answering, and you will feel tired if the other person sings a monologue.

Code of etiquette in the workplace

Code 1

Even if you answer an ordinary phone call, you should reply to the other party quickly with a sweet voice! When you pick up the phone, you should always remember to say hello. A pleasant greeting often makes communication smoother. Don't forget to say thank you at the end of the call!

It is important to keep your professional attitude and image forever!

Code 2

Avoid noise and interference! Whenever you talk, answer the phone or do other things, you should control your voice!

You should pay attention to the fact that the sound will seriously affect the office environment, and be careful that casual actions will affect the attitude of colleagues around you!

Code 3

Never talk and laugh loudly with your mouth full. These are considered unprofessional behaviors in the workplace.

Don't underestimate table manners, it can reveal a person's true character.

Code 4

Eat at the lunch time stipulated by the company. If there are colleagues or clients in your office, you'd better not eat at your desk. Although it is your freedom to eat when and where, if there is nothing urgent at the appointed lunch time, you'd better have dinner with your colleagues and exchange ideas by the way. Otherwise, everyone comes back from dinner and you eat out. Once someone asks for you or a customer calls, there will be an embarrassing situation.

Remember, your success depends on the image you set for yourself!

Code 5

Don't bring some personal bad habits and subconscious actions to the workplace! You may not agree with many personal habits, such as biting your nails and picking your nose. But the office is a public place, and these indecent behaviors often make your professional image greatly discounted.

Get rid of those annoying bad habits! Try not to throw your face in public.

Code 6

To avoid habitual procrastination, it is very important to behave well at work!

Remember, procrastination will affect your interpersonal relationship, and it is more likely that you will miss the opportunity of career development!

Code 7

In the workplace, try to avoid talking and sharing topics about your career ambitions and goals! Such a topic will make colleagues and companies doubt your professional loyalty and affect your development prospects. Besides, there are many taboo topics in the workplace, including personal privacy, religion, health and other topics. Don't confuse work with personal life, be clear about the boundaries between them.

Pay attention to your language and stay away from taboo topics, so your work will be easier and easier.

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