Generally, it takes no more than seven days to buy online, and there is no sign of damage and wear. Keep the complete bill and contact customer service to apply for a refund. On the contrary, jadeite purchased in physical stores will generally be returned by some big stores.
If you bought the original jade stone on some big platforms, you can apply for a refund directly if you get the jade, as long as it is intact.
You can apply for a refund directly on the platform when you buy something in the live broadcast room. If the merchant refuses to refund, you can communicate with customer service first. If communication fails, consumers' associations or other mediation organizations established according to law may be requested to mediate.