As long as the following conditions are met, the store can return the goods. The state has a "three guarantees" policy. Under the following circumstances, the consumer has the right to ask the dealer to bear the responsibility of three guarantees.
Do not have the proper performance of the product, without prior explanation. Does not meet the requirements of clearly adopted product standards.
Does not meet the quality conditions indicated in the product description and physical samples.
The product is unqualified after inspection by the administrative department of technical supervision and other statutory departments.
The product can't be used normally after being repaired twice.
Note: Return and exchange should be carried out within 7 days from the date of product purchase. The label or package of the purchased product has not been seriously damaged or removed. Provide invoice receipts for products purchased in specialty stores.
Legal basis: Article 24 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests. If the goods or services provided by the business operators do not meet the quality requirements, consumers may return them in accordance with the provisions of the state and the agreement of the parties, or require the business operators to fulfill the obligations of replacement and repair. If there is no state regulation and agreement between the parties, consumers can return the goods within seven days from the date of receipt; After seven days, consumers who meet the statutory conditions for terminating the contract can return the goods in time. If it does not meet the statutory conditions for terminating the contract, it may require the operator to fulfill the obligations of replacement and repair.
Where goods are returned, replaced or repaired in accordance with the provisions of the preceding paragraph, the business operator shall bear the necessary expenses such as transportation.