Customer relationship management (CRM) is a means to improve the competitiveness of enterprises through in-depth analysis of customer big data, effective interaction, increasing stickiness and improving customer satisfaction.
Nowadays, many enterprises have abandoned the traditional tabular way to manage customers, but used the crm customer management system of industrial telecom to manage customers more conveniently and safely. So as to improve customer service efficiency, increase customer repurchase rate and referral.
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