The steps for consumers to complain are as follows: When we encounter fraud or other problems, we can complain to the national platform 123 15 through the Internet and mobile phones. Open the browser, search for 3 15, and enter official website. You can see the options with complaint types on the webpage and choose the service you need. After logging in, fill in the merchant information, and then submit the required supporting materials, and you can complain to 3 15 through the network. A telephone form is described below. The mobile phone calls 123 15 to make a consumer complaint. According to the prompts on the phone, follow the steps and the complaint is successful. If there is a problem with online shopping, you can complain through the website platform. You can contact the store through the channel and negotiate with Click. If there is a problem in negotiation with the store, there is no reason to refund the service for seven days, and you can choose to return it directly. Those who do not have this service can report to the platform.