1. What is the Director of Operations and what does he mainly do?

Chief Operating Officer (COO), also known as COO. This position should be fully responsible for the company's market operation and management; Participate in the overall planning of the company, improve the company's various systems, and improve the company's management level; Promote the company's sales business, promote the company's products, and organize the completion of the company's overall business plan; Establish the company's internal information system to promote the company's financial, administrative and human resources management; Responsible for coordinating the work of various departments and establishing an effective team cooperation mechanism; Maintain and develop foreign relations in all aspects; Manage and motivate the performance of the department. (coo is the chief operating officer of some companies, and the subordinate is the director of operations, reporting directly to coo. )

PS: Of course, at present, the operation directors of many companies refer to the main person in charge of online sales, operation and maintenance in the e-commerce industry.

2. What are the main responsibilities of the Director of Operations?

1. has the right to plan, suggest, veto and schedule the company's production and operation;

Second, the subordinate functional departments to complete the task assessment;

Third, have the right to guide and assess the work of managers of subordinate functional departments;

Fourth, have the right to make suggestions on the decision of the general manager.

3. What are the KPIs to be undertaken by the Director of Operations?

First of all, personally, I don't particularly care about the so-called kpi. I stand at a higher angle. The so-called KPI is the company's operating indicators, so KPI is very important, but not necessary. It should be after the company's indicators are finally completed. Then briefly describe the KPI of the operations director.

I. Staff management

In fact, this is the same as what most executives want. The operation director has supervisors, managers and employees, so the management of employees is what the operation director must do. Personnel flow and its impact on business must be forward-looking.

Second, enterprise management.

Whether the operation can be operated well is related to the business progress. The position of operations director is to make decisions on the direction of the whole business at a higher level, such as what was done last quarter and what was done this quarter. Comparing whether the latter has made progress is to examine the decision-making and operation ability of an operation director.

Third, combing optimization.

It is the responsibility of the director of operations to sort out the business processes of the whole company, optimize the processes, and even decide whether a department should exist.

Fourth, diplomacy.

I simply use diplomacy to describe it, because it is divided into market expansion, market public relations and so on. And the direct reporting object should also be the director of operations. Most enterprises understand that it is possible to expand together with other enterprises and even realize the merger between enterprises, so this aspect should also be controlled by the operation director as a whole.

4. Summary

Let me briefly summarize some personal experiences of the Director of Operations. First of all, you have to be a person with a certain level of thinking, because the operation director is not an operation specialist, and every step of your thoughts may affect many people, so for the development of the company, stand as high as possible. Again, kpi, I personally don't particularly agree with things that must have fixed lines, especially operations, because operations are flexible at any time and should change with the trend at any time, because you have to make decisions. Finally, the operation itself is a handyman, and the operation director should know all aspects, such as business model, customer service, sales, promotion, transformation, seo, sem, H5 and even code, which should be a necessary but necessary skill for an operation director.

The Director of Operations himself has a different definition of each company. The above is personal experience and is for reference only.