The year of 1 20__ has passed in a blink of an eye, and the new year has begun again. As a counter salesman in a department store, I now summarize my work and experience as follows. I hope you can give me guidance and advice.
After working in a department store for several months, I learned a lot from my work and learned to use my own mind to expand my language deficiency. There is also an understanding that as a salesperson, if you want to improve your sales ability, you have to work harder than others. The following is what I learned from my work.
First, in the sales process, salespeople play an incomparable role.
It is very important for salespeople to master sales skills. First of all, we should pay attention to the recommended purchase. In addition to showing and explaining _ _ products to customers, shop assistants should also recommend such products to customers to arouse their interest in buying.
Second, as a salesperson, you can't recommend products at will.
Be more confident when recommending. Because only if you have confidence in yourself can you make customers trust the products they need. It also taught me that it is not as simple as recommendation. Also learn to match the characteristics of goods. Each product has different characteristics and different prices. Such as function, design and quality. When recommending to customers, we should emphasize its different characteristics. While recommending, we should also pay attention to the other party's reaction to the product, so as to promote sales in time.
Third, different customers have different purchasing psychology.
The same price is compared with quality, and the same price is compared. It is necessary to be suitable for people, truly make the customer's psychology transition from comparison to belief, and finally sell successfully. It is a very important link in the sales process to make customers have the belief of buying in a very short time.
Fourth, always maintain the quality that a salesperson should have.
Be customer-centered, because only when customers are satisfied can things be sold, and quality and attitude also determine whether you will attract repeat customers. Everyone wants to buy it happily and use it with confidence. You must make customers happy and willing to buy your products.
The above is my experience in my work. In the future, I will make a good work plan, sum up the shortcomings in my work in time, and strive to do a good job in the business of _ _ counter.
As an employee of the department store counter, I deeply feel the vigorous situation of the department store. The spirit of struggle and progress of people in department stores.
Finally, I wish the department store more prosperity in the new year.
Summary of the work of two shop assistants: I am honored to join _ _ this year and have worked as a shop assistant in the mass customer center for half a year. During this period, my main job is to learn the operation of business and IBSS system in the business hall and get familiar with the operation process of the business hall. Now I will briefly review and summarize the work in the past six months.
In terms of business study, I systematically studied various preferential packages and standardized my own interpretation. In recent months, mobile consultation is my regular work, which puts forward higher requirements for my business proficiency. In the early stage of work, sometimes you can't answer the customer's questions and need to ask other colleagues for help. Later, with the help of my colleagues, I have been able to complete the work of mobile phone consultant and business navigator well. When handling business at the front desk, you can also explain the business to customers in detail to eliminate possible misunderstandings. While studying business, service specification is also an important part of my study, and now I have a deeper understanding of it.
Studying the IBSS system is an important work for me in recent months. Under the careful guidance of the teacher, I have been able to operate skillfully and handle business in the upper position with few customers, but the operation speed is still relatively slow compared with other salespeople, and I need to improve myself.
I also made a detailed understanding of the operation process of the business hall. Including sales staff's business study, customer complaint handling, business hall layout, publicity materials placement, division of labor and responsibilities of colleagues in different positions. Four abilities? Exhibition, scheduling, work order management, income and collection processing, promotional gifts and card management have created better conditions for my future work.
On _ _ _, I arranged for the director of the business hall to go to the key customer center of _ _ branch to assist two salespeople in accepting key customer business. Due to the large business volume of big customers, and usually in a hurry at the end of the month, this has brought great pressure to the acceptance work. However, with the encouragement and support of my colleagues, I overcame the difficulties of tight time and heavy tasks and completed the task well. At the same time, I also exercised my ability to undertake more tasks.
Over the past few months, I have been deeply impressed by the excellent business level and good professionalism of the leading colleagues in the Second Road Business Hall, and they are also influencing me all the time. As a newcomer, I may have some shortcomings in my ability when I first started working, which requires me to make up for it with a good working attitude. I have done my best to complete the task given to me by the leader. I would also like to thank the leaders and colleagues of the Second Road Business Hall, who set a good example for me. At work, I also formed a good relationship with the leading colleagues in the business hall, laying a good foundation for future cooperation.
While making some achievements, I also have some shortcomings, mainly as follows:
First, business learning and IBSS operation started slowly.
Compared with other salespeople, my learning speed is really slow. Although there are objective difficulties, they are more subjective. There are still many things to learn in the future work. We should meet our high standards and strict requirements and master new knowledge and skills as soon as possible.
Second, we should further strengthen the mastery of _ _ dialect.
Although I spent four years in college in _ _, my awareness of learning _ _ words is not enough, and most of my roommates and classmates speak Mandarin. Results After four years, it is no longer a problem to understand the word _ _, but when communicating with older customers, because they don't know how to say the word _ _, the other party's listening comprehension in Mandarin is poor, which brings certain difficulties to communication. In the future work, _ _ is also an important skill, so you should pay attention to it yourself.
Third, some service specifications are still not in place.
Such as singing to pay the bill, smiling to entertain guests and so on. Although it seems to be only some details, it is actually related to the service quality and corporate image of the business hall. Sometimes I don't fully meet these service standards, with the help of leaders and colleagues. I also realized the importance of these specifications and made improvements.
Fourth, work arrangements should be strengthened.
Sometimes when there are more customers, I get anxious easily, which affects the quality of service. In the future work, we should learn to arrange our work reasonably.
These shortcomings should attract my attention, learn lessons in time and avoid them in future work.
The work of the business hall has ended. Looking back on the work in the past few months, we can say that there are both achievements and shortcomings. I will correct my shortcomings in my future work and try my best to do my job well. My summary is here, please correct me.
Summary of the work of three clerks I have been a clerk in the company for almost a year. This year, with the help of my colleagues and the company, I slowly stepped into the door of the jewelry industry from a layman. Jewelry was noble and mysterious in my previous impression. In the process of working in the company, I gradually became familiar with these jewels and regarded them as a real part of my career.
As far as personal professionalism is concerned, I really learned a lot this year. The more you know, the more you feel the need to deepen your study. When I first entered the business, I thought it would be great to know what diamonds are and what platinum is. But with the in-depth understanding of the industry, I deeply feel that I need to know more professional knowledge, such as the hottest jade, a lot of gold sold, and other colored gems and so on.
In terms of personal performance, I am responsible to say that I am not satisfied with the sales situation this year, the sales volume is not ideal, and the time for customers to come to the counter is short. In the counter of the store, although we occupied an ideal position, it did not produce good results. For this, I have always been like a boulder. On the one hand, we are under great pressure and feel that we have failed the expectations of the company.
The performance of objective analysis is poor, and I have summarized three aspects:
First, our professional quality needs to be improved.
The professionalism mentioned here mainly refers to professional knowledge, sales ability and work enthusiasm. I have to admit that I am not good enough in this field and I am very enthusiastic about sales, but my professional knowledge and professional sales ability of jewelry must be improved. Here, I sincerely hope that the company will give us more opportunities to improve our learning in the new year, which will not only increase our sales ability and enthusiasm, but also increase our sense of belonging to the company.
Second, the display of goods.
The display of main commodities and auxiliary commodities is not absolutely perfect. I think our props are in good condition, mainly in the layout, the position that customers can easily see, and the effect of standing outside the counter should be more coordinated with the goods we mainly display. I also hope that the company can give us professional help and help us improve the counter display.
Third, the commodity structure.
There are not enough products on the jewelry counter of this brand, and the other one is not exquisite enough. There are many loopholes in the product structure, which will cause two serious problems. One is that many times customers can't directly choose the products they need on the counter, and we need to spend more time guiding customers to go in other directions, but this is obviously circuitous and the effect is not good. Another problem is that the display of the counter and the display cabinets behind it will be sparse, which will make our counter ugly. So I hope the company can make some adjustments and enrich its products. Of course, it doesn't mean that the goods must be complete. I think it can get twice the result with half the effort to make correct adjustments to the mainstream commodities in this market.
The above three aspects are the main reasons for my poor performance this year. In short, sales should be customer-centric. After all, the competition between shops and the surrounding environment is fierce. Only by serving customers as well as possible can we establish our own customer circle and have a benign and lasting performance.
We should see that this counter has great potential in the store, and our position is not bad, occupying two sides and a corner. If we can make a good adjustment at the main level, then I still have great confidence in our performance in the new year.
In the new year, I will definitely put more enthusiasm into sales, and I will also feed back the information to the company in time. I hope the company can point out my shortcomings in time and give me help and improvement. I believe that as long as we can really work as a team and support each other, many problems can be solved quickly, and we can also give full play to our advantages in communication and sales.
I hope that in the new year, the company's performance will be better, and the business of this brand of jewelry counters will have a qualitative breakthrough.
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