Ms. Zhou lives in Shanghai and her husband works in Hangzhou. In order to celebrate her wedding anniversary, Ms. Zhou came to Hangzhou from Shanghai. Accompanied by her husband, she bought a ruby pendant with a price of 10,000 yuan and good color in a jewelry store in Xiacheng District of Hangzhou. The clerk gave a discount, and the transaction price was 8,000 yuan. She also presented a gold chain from 800 yuan. Originally, the silver goods were received, and they were the best of both worlds. A month later, Ms. Zhou actually received a friend application from the jewelry store staff. The merchant said that because the employee mislabeled, Ms. Zhou got a ruby worth 80,000 yuan, and now the store wants to return it.
Nowadays, there are so many online frauds and rich means. Ms. Zhou has concerns in her heart. She is worried that she will meet a liar. She has been dragging her feet, frequently asking the other party to show her certificates, refusing the other party's plan of exchanging goods and returning goods, and insisting that the other party take legal channels to solve it. The jewelry store had no choice but to go to court to sue, and the court staff who heard the case thought that both parties were reasonable people and should be able to solve it before the lawsuit, so they contacted Ms. Zhou through official channels, and Ms. Zhou was also very refreshed. As soon as they saw the court, they immediately returned the pendant and the gift money, and the jewelry store also took the initiative to take charge of Ms. Zhou's round-trip transportation expenses.
It's just an own goal. Although it was finally solved perfectly, it still made people feel a little emotional. As a customer, Ms. Zhou must have a lot of concerns when she encounters such a thing. It is often easy for consumers to pay but difficult to refund. On the one hand, merchants often have many restrictions on after-sales refunds. Every store has its own rules, whether to open it or not, or it will take several days to get it. Especially for valuables like jewelry, both merchants and customers will be very cautious, and there will be many additional regulations in the process of returning goods.
On the other hand, the return is risky. For Ms. Zhou, whether the jewelry is returned in person or by mail, there is no guarantee that the jewelry will be recognized by the merchant, because both the appraisal report and the pre-sale inspection are subject to the merchant.
Therefore, for Ms. Zhou, if she encounters a liar, taking legal channels can reduce the loss. Then, if it is really solved through legal channels, can the merchant successfully return the goods? Legal provisions are possible. The employee marked the wrong price, and there was a major mistake in the conclusion of the sales contract between the two parties. According to the law, in this case, the sales contract can be terminated, that is, the sales relationship is not established, and the merchant can ask the customer to return the goods. However, according to the provisions of the Consumer Protection Law, if the business is closed due to the fault of the business, consumers should be properly compensated.
Shopping is for fun, and no one trades for the final return, but the return is always a dispute-prone thing. This summer, a consumer in Lhasa encountered related problems and bought a amethyst cave worth 10,000 yuan from Crystal Company. However, due to its radiation to human body, it is not suitable for keeping at home, so customers want to return it. Merchants say that customers have no legitimate reason to return it, such as quality, but according to the return requirements stipulated by China, it does not meet the standards and will not be returned. Then the successful refund was made after the intervention of the local industrial and commercial bureau.
It can be seen that it is very difficult for consumers to return goods. Therefore, as consumers, we must choose carefully when purchasing goods, especially when facing large amounts of money and valuables, and we must consider it after many investigations. Of course, if you encounter goods that are inconsistent with the description or the price, you should also protect your rights in time, and you can't condone bad sellers because it is difficult to return them.
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