Summary is a kind of written material to review and analyze the study, work or completion of a certain stage afterwards. It can guide our next stage of study and work life, so let's take the time to write a summary. So what should we pay attention to when summing up? The following is a concise annual summary of jewelry sales compiled by me, which is welcome for your reference and I hope it will help you.
A concise annual summary of jewelry sales 1 1. Moral cultivation and professional ethics
Through the continuous study of newspapers, books and magazines, I love my job, have a strong sense of responsibility and dedication, have a correct working attitude, be serious and responsible, strengthen the study of professional knowledge and constantly recharge myself. This is a source of confidence in selling jewelry.
Second, the quality of work, achievements, benefits and contributions
Finish the work with good quality and quantity, and the work efficiency is high. At the same time, I also learned a lot at work and exercised myself. Through unremitting efforts, my work performance has been greatly improved.
Third, the experience in the work
Sales is an art. As a jewelry salesman, if you want customers to buy satisfactory jewelry, you should pay attention to language skills and several aspects that should be considered at all times.
1, seriously greet customers for 3 meters. 1 meter asks, smiling service is the key, and artificially create a relaxed and happy shopping environment.
2, fully display jewelry, because most customers lack understanding of jewelry knowledge, so the display of jewelry is very important, the more customers know about jewelry, the stronger the satisfaction after purchase, as the saying goes; "Satisfaction" is the best advertisement for customers.
3, promote the transaction, because the value of jewelry is relatively high, therefore, the customer is under great pressure before the final transaction, so the sales staff should take the method of distraction to reduce the pressure on the customer.
Familiar with the wearing, maintenance, use, origin and quality of jewelry.
5, after-sales service, when the customer's work is not over after purchase, you should introduce the knowledge of wearing and maintenance in detail, and finally say some words of blessing is the customer's mood. Enhance the feelings with customers and look forward to the occurrence of secondary consumption.
6. Seize every sales opportunity, wait for the arrival of customers in the best mental state, pay attention to your appearance, wear clean and decent clothes, and insist on makeup every day.
Fourth, the shortcomings in the work and the direction of efforts
Summing up the work in the past year, although there is no small progress, there are still many improvements and shortcomings. For example, if you don't know enough about jewelry, you should strengthen your study, improve your sales skills and learn this knowledge. It is very important to learn from the successful experience of others. Sometimes bad sales can lead to negative thoughts, which is unacceptable. Negative thoughts are the enemy of sales. The summary of sales failure is not enough. Every sales failure has its reasons, such as whether the jewelry recommended by customers meets the needs of customers, and whether the attitude towards customers is blunt and leads to customer dissatisfaction. Is the jewelry fully displayed to customers? Wait, these all need to be considered. As a cabinet leader, just like a squad leader who leads troops to fight, it is very important to rush to the front line to influence and infect members. As a cabinet leader, we should first set an example and set an example. A counter is a collective, and full unity can release the greatest energy. Learn from each other and make progress together. In a word, I worked and was happy this year.
A concise annual summary of jewelry sales 2 1. Work attitude and hard work.
Love my job, be able to treat every job correctly and seriously, devote myself to work, serve everyone enthusiastically, abide by work discipline seriously, ensure attendance on time, have a high attendance rate, make effective use of working time, stick to my post, and need to work overtime to finish the work on time, so as to ensure that the work can be completed on time.
Second, experience at work.
As a jewelry salesman, it should always be considered to pay attention to language skills and let customers buy satisfactory jewelry. The following are several aspects that should be paid attention to when selling:
1. Welcome customers with a good mental state. When customers enter or prepare to enter the store, they will stand up politely and greet customers with smiling eyes. They can also say hello, such as "Hello" and "Welcome".
2. Receive customers in time. When customers come to your counter, you should look at them with a smile and try to create a relaxed shopping environment for them.
3, fully display jewelry, because most customers lack understanding of jewelry knowledge, therefore, it is very important for sales staff to display jewelry.
4. Take the opportunity of customers' questions to introduce jewelry knowledge as much as possible. The more customers know about jewelry, the more satisfied they will be after buying it. As the saying goes; "Satisfied customers are the best advertisements", "The most influential advertisements are the people around you". Therefore, timing is very important. Seize the opportunity in the whole sales process, use the questions raised by customers, and seize the opportunity to introduce jewelry knowledge as much as possible.
5. Promote transactions. Because the value of jewelry is relatively high, it is not a small expense for customers. Therefore, before the final transaction, they are often stressed, depressed, indecisive, or even temporarily placed, saying "look around again" and may never come back. This requires salespeople to take distracting methods to reduce the pressure on customers, such as talking about jewelry fashion to colleagues or customers' peers, and taking out several grades of jewelry boxes for customers to choose from.
Third, the shortcomings in the work and the direction of efforts
Summing up the work in the past year, although some progress and achievements have been made, there are still some shortcomings, and some work is not perfect enough, which needs to be improved in the future work. In the new year, I will seriously study various policies, regulations and business knowledge, and strive to raise my ideological awareness and work performance to a new level in an all-round way and make greater contributions to the development of the company. Finally, I wish our company better and better!
A concise annual summary of jewelry sales 3 1. Prepare the guests with the best mental state.
Compared with other goods, there are fewer customers entering the store. What should you do as a jewelry store clerk? Is it narcissistic, waiting alone? Or do something beneficial to sales? ! When there are no customers in the store, as a jewelry store clerk, you should take some positive measures to attract customers' attention to your counter as much as possible, such as taking out a magnifying glass to observe diamonds, taking out the goods in the counter to try on, cleaning the table glass and so on. It may make customers interested in the goods in your counter and guide them into the store.
Second, skillfully guide the guests.
Let customers get out of the misunderstanding of buying and skillfully explain the quality of diamonds. Due to the misleading of some merchants, many customers demand that the origin of diamonds is South Africa, the purity is "VVS" and the workmanship should be "eight hearts and eight arrows". Faced with such questions, what should we do? In short, it is to guide customers out of the misunderstanding of buying and explain diamond products skillfully. For example, if a guest asks if there are any South African diamonds, we can say yes first (otherwise the guest may turn around and leave), and then tell the guest that the quality of diamonds is actually measured by 4C standard. South Africa produces a lot, not all diamonds are good, and most diamonds in the world are mixed by De Beers. Let's say our diamonds come from De Beers.
Third, actively promote transactions.
Because jewelry is expensive, it is a big expense for ordinary guests. Therefore, guests will hesitate before making the final transaction decision. If you don't take the time to decompress the guests (for example, talk to colleagues or guests' companions about the fashion trend of jewelry this year, or take out a few high-end jewelry boxes or gifts to distract the guests), the guests may temporarily give up and say "look again".
Fourth, after-sales service is in place.
When the customer decided to buy and pay, the clerk's work did not end there. We also want to introduce our after-sales service and wear and tear maintenance knowledge to our guests in detail.
Verb (abbreviation of verb) summarizes the sales process and experience in time.
Analyze and classify the guests (give feedback to the superiors in time when encountering special problems), communicate with colleagues to find deficiencies, help each other and improve together.
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