1999 19 On March 5, the State Administration for Industry and Commerce, with the strong support of the former Ministry of Information Industry, decided to set up a dedicated telephone for consumer complaints and reports throughout the country.

The national 123 15 internet platform was officially launched on March 20 17. This is another important measure to promote "Internet+government services", which indicates that the consumer rights protection work of China's industrial and commercial and market supervision departments has entered the internet plus era.

20 19 February 28th, official website, People's Republic of China (PRC), the State Administration of Market Supervision issued the Opinions of the General Administration of Market Supervision on Integrating the Construction of 123 15 Administrative Law Enforcement System to Better Serve Market Supervision and Law Enforcement. Before the end of 2020, the telephone number of market supervision complaints is 123 15.

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123 15 Complaint Notice:

1. The complaint shall be handled by the county-level market supervision and administration department of the respondent's actual business place or domicile. Complaints against e-commerce platform operators and e-commerce operators who sell goods or provide services through self-built websites and other network services shall be handled by the market supervision and management department at the county level where they live.

2. Complain about one thing, please don't complain about the same thing repeatedly, and don't complain to different complainants on one complaint form. As the procedures for handling complaints and reports are different, please do not include the contents of the report in the complaint.

3. Complaints Accepted by the Platform 123 15 refers to the behavior that consumers request the market supervision department to resolve the dispute after they have a dispute with the operators about their rights and interests because of their daily consumption needs.

Baidu Encyclopedia-123 15

National Platform 123 15- Complaint Notice