The skills of inviting customers into the store include: whether the visit time is short, whether the visit content is small, whether it is now, whether it is confident, and whether the product serves.

1. Can the call time be shorter?

Call time should be flexibly controlled according to the content of the call, but the principle is that it can be short and not long! Because the call time is too long, there will be more topics and emotions between customers and telemarketers, which is conducive to inviting customers to the store, but it will have a negative impact on the smooth transaction of sales orders.

2. The content of the call can be less or less.

You can solve a customer's problem in one sentence, never in two. The so-called "more words will lose." Talking more makes it easier to have more topics; Too many topics are easy to mix; If the content is mixed, it is easy to lose the focus of the conversation and be easily guided by customers. Even if the customer agrees with every sentence and every answer, it will solve the customer's problems and easily reduce the customer's desire to come to the store!

3. Invite customers to the store. Can't you be late now?

A telemarketer should have decisive professional sensitivity. If you can invite customers to the store now, you must never let them go tomorrow, let alone later. You can try to invite customers into the store with this sentence, and never wait for the next sentence!

For example, when customers ask about furniture color, dealer location, furniture problems, staging procedures, the difference between old and new models, and the deadline for activities, this is an opportunity to try to invite customers to the store.

4. During the whole call, you can be confident but not dull.

A lot of practical experience shows that packaging all kinds of information transmitted to customers can improve customers' desire to go to the store; Second, the confidence of telemarketers can bring customers greater desire to enter the store.

5. The reason for the invitation ranked first, and the product could not be served.

No matter what questions customers ask on the phone, they should first transfer to the product (product type, advantages and highlights of furniture, regular and fixed-point maintenance, etc.). ), even if the company or team has better service, don't mention it! Because now customers are invited to the store on the grounds of understanding and feeling the product, it is possible for customers to talk about the product with the sales staff after they arrive at the store.