First of all, the gains from the work mainly include:
1, on the eve of the opening of the mall, follow up the land reclamation work of the mall and get familiar with the basic knowledge of property management of the mall. Strive to do preliminary work for the opening of the mall.
2. Cooperate with other colleagues in the office to carry out daily work, logistics services, health and discipline inspection, and follow up the hygiene situation of shopping malls and offices every day. Conduct evaluation and supervision.
3. Under the guidance of superior leaders, be responsible for following up the activities after the opening of the mall. Make the activity complete smoothly.
4. Complete the pre-arrangement of various activities with colleagues.
5, according to the plan given by the superior leadership, and strive to complete the plan of the superior leadership.
Second, shortcomings in the work.
Of course, I still have many shortcomings. My experience in dealing with problems needs to be improved, and my teamwork ability needs to be further enhanced. I need to continue studying and improve my abilities. Generally speaking, I think I still have the following shortcomings and deficiencies:
1, lacking the basic knowledge of office work, often looks awkward and sometimes even feels at a loss when carrying out specific work.
2, the lack of comprehensive and specific understanding of the work of various departments, thus affecting related work.
3, the mall property management is not mature enough, which directly affects the work effect.
4, the work is not detailed enough, and mistakes often appear on small problems.
5, the efficiency is not fast enough, and the understanding of leadership intentions is not in place.
Three, adhere to the principle of unity of management, service and benefit.
The Operation Department has continuously improved its management functions and service system, and achieved remarkable results in field management. In order to timely, accurately and effectively solve and deal with various problems in the business field. Find problems while walking, and find problems while walking. Through timely on-site observation, we can master the problems and shortcomings in the work, thus making corresponding improvement plans and giving information feedback to the higher authorities in time. Immediately stop and correct all kinds of irregularities and disputes in the business site to avoid intensification of contradictions and adverse consequences. Adhere to the first-line field walking management, so that the management work is more targeted and timely.
Four, strengthen the construction of enterprise spiritual civilization, and strive to improve the service level.
1. In view of the new opening of the mall and the large number of new employees, in order to ensure the service quality:
2. Strengthen the education of service standards for employees, establish a good service image from the attitude of shop assistants, improve service quality, and strive to reverse the phenomenon that service standards are not in place due to the rapid increase of new employees.
3. Carry forward the tradition and help others. Employees carry forward the spirit of customer first and provide customers with a comfortable shopping environment.
XX is a brand-new year and a year of self-challenge. I will try my best to correct the shortcomings in my work in the past year, do a good job in the new year and do my part for the development of the company. In the future work and study, I will be more strict with myself, make every work arrangement from my superiors to my subordinates, and learn from other leaders and colleagues with an open mind. I believe that with my high sense of responsibility and self-confidence, I will strive for greater progress in all aspects, and I will certainly make better achievements in XX.
Summary of the clerk's work In a blink of an eye, 2 xx years have passed and a new year has begun. As an assistant of Aiku counter in a department store, I will now summarize my work and state my experience as follows. I hope you can give me guidance and advice.
After working in a department store for several months, I learned a lot from my work and learned to use my own mind to expand my language deficiency. There is also an understanding that as a salesperson, if you want to improve your sales ability, you have to work harder than others. The following is what I learned from my work.
In the process of sales, salespeople play an incomparable role, and it is very important for salespeople to master sales skills. First of all, pay attention to the recommended buying skills. In addition to showing and explaining the product (Aiku: brand of shoes) to customers, salespeople should also recommend this product to customers to arouse their interest in buying.
As a salesperson, you can't recommend products casually. You should have confidence when recommending them. Because only if you have confidence in yourself can you make customers trust the products they need. It also taught me that it is not as simple as recommendation. Also learn to match the characteristics of goods. Each product has different characteristics and different prices. Such as function, design and quality. When recommending to customers, we should emphasize its different characteristics. While recommending, we should also pay attention to the other party's reaction to the product, so as to promote sales in time.
Different customers have different purchasing psychology. The same price is compared with quality, and the same price is compared. It is necessary to vary from person to person, and truly let the customer's psychology transition from "comparison" to "belief", and finally the sales will be successful. It is a very important link in the sales process to make customers have the belief of buying in a very short time.
Always maintain the quality that a salesperson should have. Be customer-centered, because only when customers are satisfied can things be sold, and quality and attitude also determine whether you will attract repeat customers. Everyone wants to buy it happily and use it with confidence. You must make customers happy and willing to buy your products.
The above is my experience in my work. In the future, I will make a good work plan, sum up the shortcomings in time, and strive to do a good job in the business of Aiku counter.
As an employee of the department store's Aiku counter, I deeply felt the vigorous situation of the department store. The spirit of struggle and progress of people in department stores.
Finally, I wish the department store more prosperity in the new year.
Three years' work summary of shop assistants has passed quickly, and 20xx years are drawing to a close. In the past year, under the care and guidance of leaders and colleagues, through our unremitting efforts, we have made some achievements in our work, but there are also many shortcomings. Looking back on the past year, the work is summarized as follows:
First of all, the gains from the work mainly include:
1, on the eve of the opening of the mall, follow up the land reclamation work of the mall and get familiar with the basic knowledge of property management of the mall. Strive to do preliminary work for the opening of the mall.
2. Cooperate with other colleagues in the office to carry out daily work, logistics services, health and discipline inspection, and implement daily follow-up on the health status of shopping malls and offices. Conduct evaluation and supervision.
3. Under the guidance of superior leaders, be responsible for following up the activities after the opening of the mall. Make the activity complete smoothly.
4. Work hard with colleagues to complete the arrangement in the early stage of each activity.
5, according to the plan given by the superior leadership, and strive to complete the plan of the superior leadership.
Second, there are shortcomings in the work. Of course, I still have many shortcomings. My experience in dealing with problems needs to be improved, and my teamwork ability needs to be further enhanced. I need to continue studying and improve my abilities. Generally speaking, I think I still have the following shortcomings and deficiencies:
1, lacking the basic knowledge of office work, often looks awkward and sometimes even feels at a loss when carrying out specific work.
2, the lack of comprehensive and specific understanding of the work of various departments, thus affecting related work.
3, the mall property management is not mature enough, which directly affects the work effect.
4, the work is not detailed enough, and mistakes often appear on small problems.
5, the efficiency is not fast enough, and the understanding of leadership intentions is not in place.
Three, adhere to the principle of unity of management, service and benefit:
The Operation Department has continuously improved its management functions and service system, and achieved remarkable results in field management. In order to timely, accurately and effectively solve and deal with various problems in the business field. Find problems while walking, and find problems while walking. Through timely on-site observation, we can master the problems and deficiencies in the work, thus making corresponding improvement plans and giving information feedback to the higher authorities in time. Immediately stop and correct all kinds of irregularities and disputes in the business site to avoid intensification of contradictions and adverse consequences. Adhere to the first-line field walking management, so that the management work is more targeted and timely.
Four, strengthen the construction of enterprise spiritual civilization, and strive to improve the service level.
1. In view of the new opening of the mall and the large number of new employees, in order to ensure the service quality:
2. Strengthen the education of service standards for employees, establish a good service image from the attitude of shop assistants, improve service quality, and strive to reverse the phenomenon that service standards are not in place due to the rapid increase of new employees.
3. Carry forward the tradition and help others. Employees carry forward the spirit of customer first and provide customers with a comfortable shopping environment.
Shop assistant work summary 4 leading comrades:
Hello everyone! At this year's Spring Festival Gala, there was a program that deeply touched the hearts of every audience, that is, Guanyin with a Thousand Hands, which touched us not only by beautiful movements and neat melody, but also by the spirit, perseverance and yearning for a better life generated by the dance in Generation. The last sentence of the program may still be fresh in everyone's memory: "Love is the same language as us."
Yes, love is our common language. A person living in this world has to face a choice every moment, whether to choose hardship or happiness, generosity or meanness, firmness or cowardice. These choices constitute the entity of our life. Looking back on yesterday, I will always cherish my choice-to be a shop assistant.
I remember when I was at school, I wrote in my diary: "The harder the place is, the more I can exercise my will and feel a sense of accomplishment." That's what I said, but after I came to work in Quanfuyuan, the hardships of work and the monotony of life were unexpected. Basically, it is a posture for more than ten hours every day. In the face of countless customers, the hard work is self-evident. After work every day, I feel really tired when I lie down in bed and don't want to move. In the face of all this, I have wavered. Is my youth going to be busy in a busy supermarket? Shouldn't my life have as much free time as other girls? After a day's work, my bones are falling apart and I don't even want to eat in bed. At this time, kind and simple sisters bought food for me, teased me with a smile and looked at their tired bodies and amiable faces. I am very touched. Yes, although the work in the shopping mall is monotonous, our life is colorful; Although most of the customers in front of us don't know each other, the sincere feelings between people are real.
So I pulled myself together again, adhered to the tenet that customers are God, worked hard every day, took pride in fatigue and took pleasure in pain, all of which sublimated my thoughts. From then on, I realized that the monotony and hardship of work is no longer a burden, but a necessity of our life. In the ordinary position of shop assistant, ordinary you, me and him can also create a wonderful sky. People should be like this, no matter how ordinary the work is, how heavy the burden on their shoulders and how heavy the steps are, they should go on step by step until forever. People's life can't always be smooth sailing, and difficulties and setbacks are still with us. The flowing water is blocked to form beautiful waves, and life is more magnificent and colorful because of setbacks. This is what we do when we are in trouble. We fell down and got up again, recording our journey with failure. This is the real hero.
Later, I gradually realized that my post is not only the place where I perform my duties, but also the stage where I dedicate my love to my customers. So I cheer myself up every day: no matter how wronged I am, I can't let my customers suffer a little injustice; No matter what kind of face the customer faces me, I will always be a smiling face to the customer. Life is like a mirror. When you smile at it, it will smile back at you. When I see customers smiling at me, and when my work performance is affirmed by the leaders, I feel a kind of joy and pride that I have never felt before: I am dedicating my love to the society in this way. Love is our common language!
Facing the new opportunities and challenges, I want to set a higher goal-"to be the best salesperson in the industry"! The best salespeople are business elites with high moral character, sincerity, love, responsibility, excellent professional quality and leading professional skills! This requires us to insist that commitment is golden, persist in diligence and enterprising, and persist in learning and innovation. We know that a single flower is not spring, but a hundred flowers are spring. We are all excellent salespeople of Quanfuyuan. Let's improve our competitiveness with more advanced marketing concepts, more professional marketing skills and better service. Only in this way can Quanfuyuan develop steadily, healthily and continuously in a powerful market, and create wealth and prices for society and employees.
I am convinced that Quanfuyuan will bravely and confidently face the future challenges with scientific management mechanism, excellent corporate culture, good products and brand-new services! Our team will also face thousands of customers with the most professional, efficient and sincere service! Let * * * work together, share the fate with Quanfuyuan, and join hands with * * * to build a century-old store of Quanfuyuan!
Comrades, my speech is coming to an end Finally, let you, let me, let him and let us all remember this sentence: love is our common language.
Five years' summary of store clerk's work has passed quickly, and xxxx year is drawing to a close. Over the past year, under the care and guidance of leaders and colleagues, through their unremitting efforts, we have made some achievements in our work, but there are still many shortcomings. Looking back on the past year, the work is summarized as follows:
First, the main gains of the work are:
1, on the eve of the opening of the mall, follow up the land reclamation work of the mall, get familiar with the basic knowledge of property management of the mall, and strive to do a good job in the preliminary work of the mall.
2. Cooperate with other colleagues in the office to carry out daily work, logistics services, hygiene and discipline inspection, and follow up the hygiene situation of shopping malls and offices every day for evaluation and supervision.
3. Under the guidance of the superior leader, be responsible for following up every activity after the opening of the mall, so that the activity can be successfully completed.
4. Complete the pre-arrangement of various activities with colleagues.
5, according to the plan given by the superior leadership, and strive to complete the plan of the superior leadership.
2. Shortcomings in my work Of course, I still have many shortcomings. My experience in dealing with problems needs to be improved, and my teamwork ability needs to be further enhanced. I need to continue studying and improve my abilities. Generally speaking, I think I still have the following shortcomings and deficiencies:
1, lacking the basic knowledge of office work, often looks awkward when carrying out specific work, and sometimes even feels at a loss.
2, the lack of comprehensive and specific understanding of the work of various departments, thus affecting related work.
3, the mall property management is not mature enough, which directly affects the work effect.
4, the work is not detailed enough, and mistakes often appear on small problems.
5, the efficiency is not fast enough, and the understanding of leadership intentions is not in place.
3. Adhere to the principle of unity of management, service and efficiency;
The Operation Department has continuously improved its management functions and service system, and achieved remarkable results in field management. In order to timely, accurately and effectively solve and deal with various problems in the business field. Find problems while walking, and find problems while walking. Through timely on-the-spot observation, we can master the problems and deficiencies in the work, thus making corresponding improvement plans and giving information feedback to the higher authorities in time. Immediately stop and correct all kinds of irregularities and disputes in the business site to avoid intensification of contradictions and adverse consequences. Adhere to the first-line field walking management, so that the management work is more targeted and timely.
Fourth, strengthen the construction of enterprise spiritual civilization and strive to improve the service level.
1, in view of the new opening of the mall and the large number of new employees, in order to ensure the service quality:
2, strengthen the education of service standards for employees, starting from the salesperson's standing posture, establish a good service image, improve service quality, and strive to reverse the phenomenon that service standards are not in place due to the rapid increase of new employees.
3. Carry forward the tradition and help others. Employees carry forward the spirit of customer first and give customers a comfortable shopping environment. Work plan for next year:
Xxxx is a brand-new year and a year of self-challenge. I will try my best to correct the shortcomings in my work in the past year, do a good job in the new year and contribute to the development of the company. In the future work and study, I will be more strict with myself, make every work arrangement from my superiors to my subordinates, and learn from other leaders and colleagues with an open mind. I believe that with my high sense of responsibility and self-confidence, I will strive for greater progress in all aspects, and I will certainly achieve better work results in xxxx.
Summary of Shop Assistant's Work 6 It has been one year since I joined xx Company in 20xx. In this year's work, I constantly challenged myself, worked diligently, strictly abided by the rules and regulations of shopping malls, honed my working ability in practice, and greatly improved my business level. I know that my progress in work was distributed with the help of everyone, and it was also highly recognized by the leaders of the mall. In August of 20xx, I was appointed as the head of the cabinet, which was the greatest affirmation of my work. Looking back on the stormy course I love to experience in the past year, I have made the following work summary:
First, moral cultivation and professional ethics.
Through the continuous study of newspapers, books and magazines, I love my job, have a strong sense of responsibility and dedication, have a correct working attitude, be serious and responsible, strengthen the study of professional knowledge and constantly recharge myself. This is a source of confidence in selling jewelry.
Second, the quality of work performance, benefits and contributions
Finish the work with good quality and quantity, and the work efficiency is high. At the same time, I also learned a lot at work and exercised myself. Through unremitting efforts, my work performance has been greatly improved.
Third, work experience.
Sales is an art. As a jewelry salesman, if you want customers to buy satisfactory jewelry, you should pay attention to language skills and several aspects that should be considered at all times. 1 Greet customers 3 meters carefully, 1 meter for inquiries. Smile service is the key to create a relaxed and happy shopping environment. 2 fully display jewelry, because most customers lack jewelry knowledge, so it is very important to display jewelry. The more customers know about jewelry, the stronger their satisfaction after buying it, as the saying goes; "Satisfaction |" is the best advertisement for customers. 3 facilitate the transaction, because the value of jewelry is relatively high, before the final transaction, the customer's pressure is great, so the salesperson should take a distracting method to reduce the pressure on the customer. Familiar with the wearing, maintenance, use, origin and quality of jewelry. After-sales service, when the customer's work is not finished after purchase, he should introduce the knowledge of wearing and maintenance in detail, and finally say some words of blessing to make the customer feel happy. Enhance the feelings with customers and look forward to the occurrence of secondary consumption. Seize every sales opportunity, wait for the arrival of customers in the best mental state, pay attention to your appearance, wear clean and decent clothes, and insist on makeup every day.
Fourth, the shortcomings in the work and the direction of efforts
Summing up the work in the past year, although there is no small progress, there are still many improvements and shortcomings. For example, if you don't know enough about jewelry, you should strengthen your study, improve your sales skills and learn this knowledge. It is very important to learn from the successful experience of others. Sometimes it is unacceptable to think that the sales volume is negative. Negative thinking is the enemy of sales. The summary of sales failure is not enough. Every sales failure has its reasons, such as whether the jewelry recommended by customers meets the needs of customers, and whether the attitude towards customers is blunt and leads to customer dissatisfaction. Is the jewelry fully displayed to customers? Wait, these all need to be considered. As a cabinet leader, just like a squad leader who leads troops to fight, it is very important to rush to the front line to influence and infect members. As a cabinet leader, we should first set an example and set an example. A counter is a collective, and full unity can release the greatest energy. Learn from each other and make progress together.
Shop assistant work summary 7 Time flies like a sword, time flies like an arrow, and XX years have passed in a blink of an eye. We welcome the new year with joy. I have experienced many things in my previous work, and I have also summed up many experiences and lessons from my work.
I worked in xx shopping mall in June, XX. As a cashier, I summarized the following contents:
1. As a shop assistant, you should have a good working attitude, a good hospitality attitude, warmly receive customers, understand their shopping needs, and create a warm shopping environment for customers.
2. Treat customers politely, speak respectfully and kindly, don't speak loudly to customers, pay attention to your gfd, act generously and behave in a civilized manner. As a qualified cashier, you should always pay attention to price changes, be familiar with all kinds of goods in the store, especially the special price information, and sing, pay and find in the cashier process to avoid unnecessary trouble. When scanning the price, the commodity price should be consistent with the computer. If not, inform the business manager and the store to help adjust the price at any time. Don't miss, underpay or overcharge in the cashier process. Of course, there are also many shortcomings. Sometimes when you are in a bad mood, you will treat your customers a little more seriously, and sometimes you will contradict your customers, but you will try your best to maintain a good attitude at work.
In short, I am very grateful to the leaders for their support and help and for giving me a chance to work. I believe that I will work harder and harder in my future work. Let's work together to make Beishan better and better!
Summary of the work of shop assistants 8 20xx years have passed and a new year has begun. As a clothing store clerk, I will summarize my work and experience as follows, and hope you can give me guidance and suggestions. In the process of clothing sales, salespeople play an incomparable role. It is very important for salespeople to master clothing sales skills. First of all, pay attention to the skills of recommending purchases.
In addition to showing and explaining clothes to customers, shop assistants should also recommend clothes to customers to arouse their interest in buying. The following methods can be used to recommend clothes:
1. Be confident when recommending clothes to customers. When recommending clothes to customers, salespeople must have confidence in themselves, so that customers will have trust in clothes.
2, suitable for customer recommendation. When presenting goods and explaining them to customers, we should recommend suitable clothes according to the actual objective conditions of customers.
3. Use gestures to recommend to customers.
4, with the characteristics of goods. Every kind of clothing has different characteristics, such as function, design, quality and so on. When recommending clothes to customers, we should emphasize the different characteristics of clothes.
5. Focus the topic on commodities. When recommending clothes to customers, we should try our best to lead the topic to clothes, and pay attention to customers' reaction to clothes, so as to promote sales in time.
6, accurately say the advantages of all kinds of clothing. When explaining and recommending clothes to customers, we should compare the differences of various clothes and accurately tell the advantages of various clothes.
Secondly, we should pay attention to the skills of key sales. Focusing on sales means being targeted. The design, function, quality, price and other factors of clothing should be suitable for people, so as to truly make the customer's psychology transition from "comparison" to "belief" and finally sell successfully. It is a very important link in sales to make customers have the belief of buying in a very short time.
Key sales have the following principles:
1, starting from 4W. Making suggestions on when to wear, where to wear, who to wear, why to wear, etc., is conducive to sales success.
2. The main points should be brief. When explaining the characteristics of clothing to customers, the language should be concise and clear, and the content should be easy to understand. The most important characteristics of clothing products should be stated first, and then spread out layer by layer if you have time.
3. Specific performance. According to the customer's situation, improvise, don't be stereotyped, just say "this dress is good" and "this dress suits you best" and other simplified and generalized marketing languages. Change the way of speaking according to the sales target. Introduce different content to different customers to suit everyone.
4. Sales staff should know the fashion trend, understand the pioneers of fashion, and explain to customers that clothing conforms to the fashion trend.
The above is my experience in my work. In the future, I will make a good work plan, sum up the shortcomings in my work in time, and strive to do my best in the clothing industry.
In the busy work, I unconsciously ushered in a new year. Looking back on this year's work process, as an employee of XXX clothing store, I deeply feel the vigorous development of Jinghua clothing supermarket and the enterprising spirit of people in Jinghua clothing supermarket. I wish Jinghua Clothing Supermarket a more prosperous sales performance in 20xx!