In our study, work and life, we often come into contact with job responsibilities, and formulating job responsibilities can reduce the occurrence of illegal acts and accidents. So how are the relevant job responsibilities formulated? The following is my job responsibilities of online customer service, hoping to help everyone.

Responsibilities of online customer service post: 1 1. Responsible for the sales of the company's pharmacy flagship store (including Tmall, 1 store, etc.). ), mainly through online instant messaging tools to answer customers' questions and inquiries, and guide customers to facilitate commodity trading.

2. Take notes and track the special problems of receiving customers and orders; Timely feedback to the customer service team leader when encountering special problems;

3. Collect customer information and opinions, and put forward suggestions to improve the company's image;

4. Return to your post for telephone communication.

Job responsibilities of online customer service 2 1. Maintain a good attitude, communicate with customers actively, enthusiastically, patiently and meticulously, and answer their questions;

2. Check the customer's messages every day, reply to the customer's message consultation in time, and solve the customer's problems;

3. Be familiar with commodity information, understand customer needs, master communication skills, correctly explain and vividly describe the characteristics and advantages of related products;

4. Reasonable arrangements are suitable for express delivery and logistics. According to the weight, region and express delivery fee of the ordered goods;

5. Before delivery, carefully check whether the customer has any messages and notes to prevent delivery errors and ensure the accuracy of the recipient information on the invoice;

6. Keep records of lost and damaged express delivery, communicate with express delivery for compensation, and handle after-sales matters such as customer refund and compensation negotiation;

7. Pay attention to whether the customer's delivery address is within the delivery range of the cooperative courier company, and follow up the closed orders every day. Be patient, don't worry, have a good service attitude, handle it in time and make records, and report to the leader in time for customers with special requirements;

8. When there is a problem with the outer packaging of the goods, write down the reasons and make records, communicate with the courier, and make up the difference or reissue it to the customer after determining the reasons;

9, send the wrong goods, rejected and other returned parts statistics, record the reasons and statistics;

10, address change, undeliverable, undeliverable and other logistics problems, timely communicate with the courier company and customers, coordinate and deal with the after-sales problems of customers, and strictly follow the company's relevant systems and operating procedures.

Online customer service 3 1 job responsibilities, familiar with the operating rules of Tmall and JD.COM stores; Use online chat tools to answer customers' questions about diamonds, jewelry and sales;

2. Handle customer orders and help customers query and track logistics;

3. Receive customers through Want Want and Knock Knock, answer questions, get orders and facilitate transactions;

4. Be responsible for answering, following up and feeding back customer inquiries, understanding customer needs and ensuring customer satisfaction through effective communication;

5. Improve customer satisfaction, improve specialty and service quality before, during and after sale, handle bad reviews in time and maintain store credit;

6. Constantly learn and improve, have a clear concept of the selling points of goods, and can accurately express them to customers;

7. Obey the company's work arrangement and have a good team spirit.

Job responsibilities of online customer service 4 1. Understand customer service and do a good job in consulting services;

2. Skillfully use the company's products, answer customer questions and implement problems;

3. Have strong learning ability, can quickly master professional knowledge and start work in time;

4. Have good expression ability and service consciousness, and have strong ability of quick reading and quick understanding.

Job responsibilities of network customer service 5 1, responsible for managing and maintaining all kinds of network promotion platforms of the company;

2. Publish enterprise and product information through the Internet to enhance the influence and popularity of enterprises;

3. Handle customer inquiries, solve customer objections, follow up and maintain customers, and improve the conversion rate of customer transactions.

Job responsibilities of online customer service 6 1, customer service work, answering questions for customers online;

2. Deal with problems effectively, quickly and timely, and handle customer feedback timely and properly.

Online customer service 7 1 job responsibilities, responsible for the maintenance of new and old customers of the company;

2. Responsible for the maintenance of the company's business channels;

3. Organize customer data and closely maintain the business bridge between customers and the company;

4. Familiar with Internet-related knowledge;

5. Once hired, enjoy competitive salary and welfare benefits in the same industry.

Responsibilities of online customer service 8 1. Open up the customer market of travel agencies in the region through telephone and network, and develop new and old customers;

2, familiar with the business, accurate and fast quotation; The promised things must be answered within the time limit. Provide lines and arrangements according to customer needs;

3. Grasp the cost and quotation of each line in time according to the season to ensure the reliability, feasibility and accuracy of external quotation. During the peak season and Golden Week, you should be predictable about air tickets;

4. Actively collect tourism market information and peer-related information, learn from each other's strengths and improve product competitiveness. Business with partners should be confirmed in time, and all kinds of confirmation documents should be properly kept. If accounts receivable and accounts payable are involved, it shall be strictly implemented in accordance with the company's financial system;

5. Actively participate in various business trainings organized by the company to continuously improve business quality and skills;

6. Master the negotiation skills with customers; With strong professionalism, autonomy and flexibility.

Job responsibilities of online customer service 9 1. Answer users' questions before, during and after class through online instant tools;

2. Deal with unexpected and abnormal problems in strict accordance with business processes;

3. Collect suggestions and opinions, accurately discover user needs and report feedback in time;

4. Maintain the company image and coordinate the good relationship between users and the company;

5. Complete other work temporarily assigned by the leader.

Job responsibilities of online customer service 10 1, familiar with hyperthyroidism types is preferred;

2, responsible for online medical customer service consultation, consultation telephone answering, explanation, registration, statistical analysis, etc. ;

3. Have good professional knowledge and be able to provide patients with relevant medical information;

4. Medicine (nursing and medical specialty), customer psychology knowledge, good at learning, strong adaptability and communication skills, and fast typing;

5. Positive attitude and strong team spirit.

Network customer service post responsibilities 1 1 1, responsible for the maintenance of new and old customers of the company;

2. Responsible for the maintenance of the company's business channels;

3. Organize customer data and closely maintain the business bridge between customers and the company;

4. Familiar with Internet related knowledge.

Job responsibilities of online customer service 12 1, communicate with customers through online chat tools to promote sales;

2. Respond to telephone consultation and network consultation;

3. Accept telephone orders and online orders, and process orders;

4. Visit and maintain customers and service orders;

5. Record and summarize the consultation events, analyze them in time and feed them back to the superior supervisor.

Online customer service 13 (1) Job responsibilities are responsible for collecting customer information, understanding and analyzing customer needs, and planning customer service plans;

(2) Responsible for effective customer management and communication;

(3) Responsible for establishing customer service team and training customer representatives and other relevant personnel;

(4) Visit customers regularly or irregularly to check the maintenance of customer relationship;

(5) Responsible for developing and maintaining good customer relations;

(6) Responsible for organizing after-sales service of the company's products;

(7) Establish after-sales service information management systems such as customer files and quality tracking records.

Responsibilities of online customer service 14 1, online customer service of the company's online trading platform;

2. Pre-sales support: product introduction, guiding and persuading customers to reach a deal;

3. Sales tracking: tracking the production, delivery and logistics status of customer orders;

4. After-sales service: handling customer feedback, returning goods, handling complaints, etc.

Online customer service 15 1 job responsibilities, stick to your post, be loyal to your duties, and establish the consciousness of serving customers wholeheartedly;

2. Represent the interests of customers internally and the image of the company externally, and fulfill the standard requirements of the first inquiry responsibility system;

3. Be polite, enthusiastic and quick to answer the questions raised by customers, with clear voice, the same enthusiasm and patience.

4. Skillfully accept all kinds of business needs of customers to ensure that there are no accidents, no mistakes and no missed calls;

5. Don't deal with emergencies that you can't handle, report or notify the leaders of relevant departments in time and record them in the handover book;

6. Be familiar with and master business knowledge, business skills and related business processes, and report the abnormal operation of machinery and equipment in time;

7, succession at the same time, pay attention to the key situation, to ensure the accuracy and continuity of the work;

8. Timely summarize the key and difficult issues in the consultation and opening closing of the day, give timely feedback to the problems found in the process of customer service and actively put forward suggestions for improvement, and report the summary work log to the head of customer service department;

9. Care about the collective, strive to complete the matters assigned by the leaders, and abide by the company's rules and regulations.

Responsibilities of online customer service 16 1. Maintenance of major online stores and bolg brands;

2. Posting and topping on major websites;

3. Give affirmative answers to customers' online inquiries and questions;

4. Complete other tasks assigned by the planning director, and complete them on time and with good quality.

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