In 20 18, the national industrial and commercial and market supervision departments will continue to strengthen consumer rights protection, and at the same time supervise operators to fully implement the seven-day unreasonable return system for online shopping and promote offline unreasonable return.
If the buyer is not satisfied with the goods within seven days from the date of receipt, he can initiate an after-sales return application. Return and exchange need complete outer packaging, accessories, labels, etc. When the goods are received. If the purchased goods are washed with water, which affects the secondary sales, vandalism or label removal, they will not be returned.
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The new consumer law gives consumers the right to regret online shopping, and they can return it for no reason within seven days. But in fact, it is not easy to realize this right in reality, and merchants often refuse to implement it on the grounds of "unopened".
The Measures for Punishment of Infringement on Consumers' Rights and Interests promulgated by the State Administration for Industry and Commerce clearly stipulates that "unopened" shall not be used as the reason for refusing to return goods, and merchants who deliberately refuse or delay returning goods will be punished with a maximum penalty of 500,000 yuan.
The returned goods and the outer packaging of the goods need to be "intact, keep the original materials at the time of sale, and do not affect the secondary sales". In the return policy statement, Amazon promised that "goods that are kept intact and have complete accessories at the time of sale can be returned in full within 7 days or 30 days from the date of delivery (depending on the category of goods) for no reason."
Many websites emphasize that the returned goods need to be completely packaged, which is inconsistent with the new regulations that consumers cannot refuse to return goods on the grounds that unpacking and inspection affect the integrity of goods.
Baidu Encyclopedia -7 days no reason to return.
People's Daily Online-Unpacking can't stop "seven days no reason to return"